我在下订单时遇到了一些问题,几乎让我放弃并继续前进,但后来 Jemmely V. 介入并拯救了我。我还没有收到订单,所以还不能评价产品的质量,但我想对 Jemmely 的出色工作表示赞扬。她的沟通非常有帮助!
DiscountMugs 回复2025-08-08
Thank you so much for sharing your experience! We're sorry to hear you had some challenges placing your order, but we're incredibly glad that Jemmely was able to turn things around for you. She's truly a star, and we’ll make sure she sees your kind words! We hope you love your order once it arrives — and if there's anything else you need, we’re just a message away.
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly.
Thank you for taking the time to share your experience with us. We sincerely apologize that several items in your order did not meet your expectations or the quality standards you anticipated—particularly the whiskey glasses and red mugs.
We understand your frustration, especially considering these products were intended for promotional and community outreach efforts. It's clear how disappointing it must have been to discover that the imprint method used did not hold up, even under light use. Please know that we take concerns like this very seriously, and your feedback has already been shared with our product and print teams for immediate review.
While we’re glad to hear that the white classic mugs met your expectations, we acknowledge that the rest of the order did not reflect the level of quality and consistency you deserve. We also understand and regret the embarrassment this may have caused for you and your agency.
We would welcome the opportunity to make this right—whether through replacement options using a more durable imprint method, or another resolution that aligns with your expectations. Please feel free to reach out to us directly at [contact info] so we can address this with urgency.
Your trust is important to us, and we truly appreciate the opportunity to improve from your feedback.
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
V
Victoria Jones · 写过 3 条评价 · 体验于 2025-07-15 ·
★★★★★
罗伯特太棒了!
罗伯特在设计和订购过程中提供了很大帮助。”他非常以客户为中心。
DiscountMugs 回复2025-07-16
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
K
Kathy Harris · 写过 2 条评价 · 体验于 2025-07-01 ·
★★★★★
从一开始就非常敏感且乐于助人……
从开始到结束都非常积极主动且乐于助人
DiscountMugs 回复2025-07-02
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
K
Kelly Gelle · 写过 2 条评价 · 体验于 2025-06-25 ·
★★★★★
代理是非凡的
代理非常棒——让订购变得如此简单!
DiscountMugs 回复2025-06-26
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
L
Lissa Cross · 写过 1 条评价 · 体验于 2025-06-19 ·
★★★★★
帕特里克·图比格是最棒的!
我总是因为帕特里克·图比格而点菜! 非常有帮助并且以客户为导向。 感谢您的帮助!
DiscountMugs 回复2025-06-20
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
J
James Stadler · 写过 2 条评价 · 体验于 2025-06-18 ·
★★★★★
新衬衫!没问题!
每个细节都被涵盖了,还有我不知道的细节!非常好而且专业!
DiscountMugs 回复2025-06-19
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
J
Jan Lago · 写过 1 条评价 · 体验于 2025-06-13 ·
★★★★★
约瑟芬很高兴与……一起工作。
今天早上和约瑟芬一起工作很高兴!她知识渊博,能够帮助我快速完成订单,非常棒!
DiscountMugs 回复2025-06-16
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
S
Susan Smith · 写过 1 条评价 · 体验于 2025-06-12 ·
★★★★★
她回答了我所有的问题并且……
她回答了我所有的问题并提出了一些建议——整个过程非常顺利!
DiscountMugs 回复2025-06-13
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do