Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Is DiscountMugs legit?
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth.
Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.
Patrick Tubig provided excellent customer service. The design team made my visions a reality. They helped with figuring out the finances as well and worked with me to split my order to make it easier for me set up the payment. Patrick also responded promptly to all my emails, even on weekends!
Reply from DiscountMugs2026-08-20
Thank you for the wonderful feedback! We're glad our staff could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Fast and thorough ordering service with great follow-up and savings!
Reply from DiscountMugs2026-08-14
Thank you for the wonderful feedback! We’re delighted to hear you appreciated our fast, thorough service, follow-up, and savings. We truly appreciate your business!
Patrick worked very hard to meet my needs. I ordered these coffee mugs for our church. We put them in a little gift bag with information about our church, a few pieces of candy, etc... we give these gift bags to first time visitors in hopes that it will leave them with a positive and lasting impression of our church and help in spreading the gospel of Jesus Christ. Patrick could tell how important this was to me, and also that I needed to keep the cost down to the bare minimum. Even when I was ready to give up, Patrick truly worked very hard to successfully bring this order to fruition. Salespeople like Patrick will make this company successful.
Reply from DiscountMugs2026-08-13
Thank you for the wonderful feedback! We're glad our staff could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
D
Debbie H. · 1 review · Experienced 2026-08-02 ·
★★★★★
Quick & easy online ordering
The salesperson (Josephine) was quick to respond and very helpful in getting my order placed quickly and easily.
V
VR · 1 review · Experienced 2026-08-03 ·
★★★★★
Customer Services
Customer Services - Patrick Tubig
Excellent
Can't wait to receive the product!!
B
Brian B · 1 review · Experienced 2026-07-23 ·
★★★★★
Josephine was thorough and patient with…
Josephine was thorough and patient with my design struggles. She gave multiple options
Reply from DiscountMugs2026-07-24
Thank you for the wonderful feedback! We're glad Josiephine could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product has not arrived yet but I have high hopes for them to be perfect and just what I need. Robert was responsive, courteous, patient, and never seemed irritated. I appreciate the good service!!
Reply from DiscountMugs2026-07-23
Thank you for the wonderful feedback! We're glad Robert could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
K
Katie · 1 review · Experienced 2026-07-10 ·
★★★★★
Patrick was kind enough to call us to…
Patrick was kind enough to call us to make sure we were able to take advantage of a current deal. Super on top if it and great to work with!
Reply from DiscountMugs2026-07-14
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Do not use this company! The quality of the printing on the mugs was awful. They printed stickers and then placed them on the mugs. Most stickers were crooked and were already coming off when they arrived. Three mugs arrived broken. When I called, they offered to send three replacement mugs, but they never arrived. Lastly, I work for a school and needed a refund on the tax charged. I submitted the tax-exempt certificate on May 15th. It is now June 15th, and despite calling daily, they cannot seem to resolve this issue. They are giving me the runaround, saying that the tax form is outdated (it isn't). It took 5 calls in a row for them to give me this information.
Reply from DiscountMugs2026-06-24
We’re very sorry to hear about the experience you had while trying to place your order — this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and we’d like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure it’s addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
T
Terri Brown · 1 review · Experienced 2026-06-10 ·
★★★★★
Very pleasant experience
Very pleasant experience, quick and easy!
Reply from DiscountMugs2026-06-24
Thank you for the wonderful feedback! We appreciate your business!
L
Leslie · 1 review · Experienced 2026-05-20 ·
★★★★★
Patrick has been so helpful and…
Patrick has been so helpful and professional. He consistently takes great care of us!
Reply from DiscountMugs2026-06-05
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
L
Lauren S · 1 review · Experienced 2026-05-15 ·
★★★★★
I have worked with Patrick for multiple…
I have worked with Patrick for multiple years doing personalized items for a golf tournament. He is so fast to respond and is willing to help with anything.
Reply from DiscountMugs2026-05-21
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Just got our mugs today. They are exactly what I ordered and the staff was so helpful in getting the colors and print just what I wanted. I would recommend using to all my friends and family.
Reply from DiscountMugs2026-05-21
Thank you for the wonderful feedback! We're glad our staff could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Patrick was great and went out of his way to assist me.
Reply from DiscountMugs2026-04-30
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
M
Mark Strauss · 1 review · Experienced 2026-04-23 ·
★★★★★
Patrick was very helpful and provided…
Patrick was very helpful and provided excellent, timely customer service
Reply from DiscountMugs2026-04-30
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
A
Acela · 1 review · Experienced 2026-04-09 ·
★★★★★
Patrick was so helpfull with my…
Patrick was so helpfull with my questions and provide me a great service on the savings that I can have.
Reply from DiscountMugs2026-04-09
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some funding and he assured me we could work together to make sure we could get me the product on time, while having saintly patience while I waited on funding. Patrick is a delight to work with, an amazing person, and Discount Mugs is my go to shop for promotional merchandise.
Reply from DiscountMugs2026-04-09
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly glad to hear that Patrick has consistently provided you with excellent service over the years. Your feedback means a lot to us, and we’re especially happy to know that his patience, support, and commitment made a positive difference during your recent experience.
We sincerely appreciate your continued trust in Discount Mugs as your go-to partner for promotional merchandise. We look forward to continuing to support you in the future.
Patrick did a great job helping with a specific item that I was looking for. He was very timely and accurate.
Reply from DiscountMugs2026-03-04
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
B
Belinda · 4 reviews · Experienced 2026-02-12 ·
★★★★★
Arejola was very helpful and it appears…
Arejola was very helpful and it appears that my items are being delivered in a timely manner
Reply from DiscountMugs2026-03-04
Thank you for the wonderful feedback! We're glad Arejola could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
I emailed Patrick Tubig with a question regarding a product I was interested in ordering. He called me within 5 minutes of my sending the email. He walked me through what I needed to do, providing me with some great ideas. He is great to work with.
Reply from DiscountMugs2026-02-24
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
4AllPromos
RushOrderTees
VistaPrint USA
Pens.com
Crestline Promotional Products
Personalized Paper Manufacturing Group
www.PromoDirect.com
AnyPromo.com