Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Is DiscountMugs legit?
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth.
Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.
They have gone above and beyond to help me! I truly appreciate them for all the wonderful, and incredibly rapid, responses I got from their customer service, art, & sales teams!
Reply from DiscountMugs2025-10-23
Thank you so much for your amazing feedback! We’re delighted to hear that our customer service, art, and sales teams went above and beyond to assist you. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your experience with us.
M
Margaret Black · 2 reviews · Experienced 2025-10-21 ·
★★★★★
Customer Service Gold
The customer service I received from Lanie was superb. She walked me through the reorder process easily and helped with locating my mug points from my last big order.
Lanie stayed online with me through the whole process!
Reply from DiscountMugs2025-10-22
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie provided superb service and guided you through your reorder with such care and attention. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
G
GTG, LLC · 1 review · Experienced 2025-10-16 ·
★★★★★
Great Customer Service!
Patrick was wonderful! We were guided through the entire process, making it a stress-free experience.
Reply from DiscountMugs2025-10-20
Thank you for your wonderful review! We’re so happy to hear that Patrick made your experience smooth and stress-free. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
N
Neil Griffin · 2 reviews · Experienced 2025-10-14 ·
★★★★★
Patrick was friendly and very helpful.
Reply from DiscountMugs2025-10-15
Thank you so much for your kind words! We’re thrilled to hear that Patrick was friendly and helpful during your experience. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback
C
Chantel · 1 review · Experienced 2025-10-13 ·
★★★★★
Kent was patient and understanding
Kent was patient and understanding, as I am new at my position and was calling to place a re-order without any of the account information. I also had to call him back several times before committing to the transaction and he was very kind and accommodating.
Reply from DiscountMugs2025-10-15
Thank you for sharing your wonderful experience! We’re so glad to hear that Kent was patient, understanding, and accommodating while helping you with your order. DiscountMugs thrives on providing quality products and service, and we truly appreciate you taking the time to share your feedback.
D
Dan · 1 review · Experienced 2025-10-10 ·
★★★★★
Lanze was very helpful and polite.
Reply from DiscountMugs2025-10-13
We’re so happy to hear that Lanze was helpful and polite! Thank you for taking the time to share your experience — we truly appreciate your support!
a
ai125988 · 5 reviews · Experienced 2025-10-09 ·
★★★★★
Great customer service
Lanie Cuesta made it great! Patient, friendly, diligent. Best experience period! Will buy again just because of her
Reply from DiscountMugs2025-10-13
Wow, thank you for this amazing review! We’re so glad Lanie made your experience outstanding. Your appreciation means the world to us, and we can’t wait to work with you again!
Thank you so much for your kind words! We’re thrilled to hear Lanze provided such a positive experience — we’ll be sure to share your feedback with them.
J
Jeff Dorsey · 1 review · Experienced 2025-10-07 ·
★★★★★
Grateful for the Ease and Helpfulness
I am grateful for Josephine's guidance and clarity in helping create and order mugs customized for our event.
Reply from DiscountMugs2025-10-07
Thank you for the wonderful feedback! We’re so glad Josephine was able to guide you through creating and ordering your custom mugs with ease. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your event planning smoother!
T
Tony Rodriguez · 1 review · Experienced 2025-10-01 ·
★★★★★
Expert Assistance
Lanie was awesome! She answered all my questions with ease. She suggested things when what I needed was not available. She was patient and understanding and helped us get what we needed for our event
Reply from DiscountMugs2025-10-07
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie went above and beyond to help you find exactly what you needed for your event. Her patience and creativity truly shine through — we’ll be sure to share your kind words with her!
Patrick was very helpful. He helped me with processing my order as quickly as we needed it. We look forward to receiving our latest mugs. Last year, the order we received was spot on. We appreciate your work and support throughout the order process.
Reply from DiscountMugs2025-10-01
Thank you for the wonderful feedback! We’re so glad Patrick was able to assist you with your order and keep things moving quickly. It’s great to hear last year’s mugs were spot on, and we can’t wait for you to receive this new batch. We truly appreciate your trust and look forward to supporting your orders for years to come!
J
Jen · 1 review · Experienced 2025-09-30 ·
★★★★★
Very helpful and informative
Very helpful and informative. Helped me get what I needed and my order placed.
Reply from DiscountMugs2025-10-01
Thank you for your kind words! We’re so glad our team could be helpful and informative in getting your order placed smoothly. We appreciate your trust and look forward to assisting you again soon!
Lanze was very helpful and listened to what I needed and assisted me with my order perfectly
Reply from DiscountMugs2025-10-01
Thank you for sharing your experience! We’re so glad to hear that Lanze took the time to listen and assist you with your order perfectly. We’ll be sure to share your kind words with him!
C
Centre Stage · 1 review · Experienced 2025-09-24 ·
★★★★★
Patrick Tubig was very helpful and…
Patrick Tubig was very helpful and diligent in resolving issues with the website and being able to complete my order. He helped to raise the rating. I am very disappointed in the lack of stock. I order twice a year and have had issues the past several times. Also, changes to the website in creating the order were frustrating and not intuitive.
Reply from DiscountMugs2025-10-01
Thank you for your feedback and for recognizing Patrick’s efforts — we’re glad he was able to assist you diligently and help complete your order. We’re truly sorry for the challenges you’ve faced with stock availability and recent website updates. Your feedback is valuable, and we’ll be sharing it with our team to improve both inventory consistency and the online ordering experience. We appreciate your continued trust in us and look forward to making your next experience smoother.
Lanie Cuesta was amazing. We were able to process a reorder quickly and very easy.
Reply from DiscountMugs2025-10-01
Thank you for the great review! We’re thrilled to hear Lanie made your reorder quick and easy. We’ll be sure to share your kind words with her, and we look forward to helping with your next project!
T
TH · 1 review · Experienced 2025-09-24 ·
★★★★★
Lanze listened to my concerns and was…
Lanze listened to my concerns and was able to understand the issue. He jumped in quickly to help and took it a step further to actually set up our order for us so we didn't have to waste extra time trying to figure it out on our end.
Reply from DiscountMugs2025-10-01
Thank you for sharing your experience! We’re so glad Lanze was able to listen, understand your concerns, and go the extra mile by setting up your order for you. We’ll be sure to pass along your kind words — he’ll be thrilled to hear them!
D
David Hamilton · 2 reviews · Experienced 2025-09-15 ·
★★★★★
Called to place an online order and…
Called to place an online order and talked with James Garcia. He was very pleasant and easy to work with. He answered all of my questions and concerns. I received my order in less than five days.
Reply from DiscountMugs2025-10-01
Thank you for sharing your experience! We’re thrilled to hear James was pleasant and easy to work with, and that your order arrived so quickly. We’ll be sure to pass along your kind words — he’ll be delighted!
K
Kat · 1 review · Experienced 2025-09-22 ·
★★★★★
Lanze was very professional and helpful…
Lanze was very professional and helpful with my order. I was frustrated with how the artwork wasn't showing up properly but he took good care of me!!
Reply from DiscountMugs2025-10-01
Thank you for your review! We’re happy to hear Lanze provided professional and helpful support, especially when you ran into artwork frustrations. We’ll be sure to share your kind words with him — he’ll be so glad to know he made a difference!
Lanie Cuesta was my sales person and she was amazing. She was wonderful to work with and was very quick to answer any questions.
Reply from DiscountMugs2025-10-01
Thank you for the wonderful review! We’re so glad Lanie made your experience easy and enjoyable with her quick support. We’ll be sure to share your kind words with her — she’ll be delighted!
I began attempting to order personalized pens and plastic water bottles for my 55th Year Reunion. The order got messed up, I began to panic, and your personnel helped me get it done right and everything wss delivered a day before my event. I could not be happier with the attention, patience, and grace afforded me during this very positive outcome. What a great company.
Reply from DiscountMugs2025-09-22
Thank you so much for sharing your experience! We’re thrilled our team could step in with the patience and care needed to get your reunion order just right — and delivered ahead of time! We’re honored to have been part of such a special milestone and truly appreciate your kind words.
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