Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Is DiscountMugs legit?
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth.
Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.
What people say
S
Stacey · 1 review · Experienced 2025-08-05 ·
★★★★★
Excellent customer service with Jemmely!
I ran into some problems in placing my order that almost made me give up and move on, but then Jemmely V. got involved and came to my rescue. I haven’t received my order yet so I can’t speak to the quality of the product yet, but wanted to give Jemmely a shout out for being outstanding at her job. Her communication has been so helpful!
Reply from DiscountMugs2025-08-08
Thank you so much for sharing your experience! We're sorry to hear you had some challenges placing your order, but we're incredibly glad that Jemmely was able to turn things around for you. She's truly a star, and we’ll make sure she sees your kind words! We hope you love your order once it arrives — and if there's anything else you need, we’re just a message away.
M
MissSD · 2 reviews · Experienced 2025-08-02 ·
★★★★★
horrible customer service
The chic that was supposed to be helping navigate processing and receiving my order, was of no use. She was so concerned about taking credit for the sale, she left my apartment number off of the order. I needed this order for my annual family dinner.
It arrived the day before...however was left at the wrong address due to her neglect.
I had been emailing her all week for updates and she stopped responding. Once I saw the delivery was dropped at the wrong door I call.
The chic that answered my call could have cared less about my issue. She told me to drive around my complex and look for the package.
I then ask for for a manger who was just as nonchalant. He did offer to ship me a new order over night directly to the venue HOWEVER I wouldn't get the colors of my original order.
I accepted thinking that was my only option when I SHOULD have just demanded my money back.
Nevertheless, I did walk around, then drove to find the box and finally located it.
I called back and cancelled the over night order.
I will NEVER order from this company again, their staff is careless and to unprofessional for my hard earned money!
Reply from DiscountMugs2025-08-08
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly.
B
Brent · 2 reviews · Experienced 2025-07-29 ·
★★★★★
Logo on glasses and mugs is a STICKER!
Will NOT order from again, embarrassing!!! We ordered hundreds of coffee mugs and whiskey glasses with our logo on them. We are only satisfied with the white coffee mugs we ordered (they were a different imprint method and will last!). ALL OTHERS are nothing more than Stickers/Decals!! Awful! We ordered 72 classic white mugs, 72 red classic mugs, and 144 clear and 144 red tinted bottom whiskey glasses. Simply handwashing of a few glasses and mugs, and the stickers are peeling or flaking off!! I thought they would have at least been screen printed on the glasses, but they're NOT!! Embarrassing to ME and to my agency!! These items were all meant to be given away as promotional/community relations items! How can we give THESE away?!?? Bad reflection of us, poor product, the ONLY items we're satisfied with are the white classic coffee mugs, EVERYTHING ELSE is a huge failure!! I would not recommend this company for any other glassware products, you too will be greatly disappointed!!
Reply from DiscountMugs2025-07-31
Thank you for taking the time to share your experience with us. We sincerely apologize that several items in your order did not meet your expectations or the quality standards you anticipated—particularly the whiskey glasses and red mugs.
We understand your frustration, especially considering these products were intended for promotional and community outreach efforts. It's clear how disappointing it must have been to discover that the imprint method used did not hold up, even under light use. Please know that we take concerns like this very seriously, and your feedback has already been shared with our product and print teams for immediate review.
While we’re glad to hear that the white classic mugs met your expectations, we acknowledge that the rest of the order did not reflect the level of quality and consistency you deserve. We also understand and regret the embarrassment this may have caused for you and your agency.
We would welcome the opportunity to make this right—whether through replacement options using a more durable imprint method, or another resolution that aligns with your expectations. Please feel free to reach out to us directly at [contact info] so we can address this with urgency.
Your trust is important to us, and we truly appreciate the opportunity to improve from your feedback.
K
Kevin · 1 review · Experienced 2025-07-25 ·
★★★★★
Christian was next level Incredible
Christian was next level Incredible. He was so helpful solution oriented and friendly. Helped me with my order from start to finish. After we got disconnected he called me and that sealed it made everything easy
Reply from DiscountMugs2025-07-28
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
S
Susan · 2 reviews · Experienced 2025-07-17 ·
★★★★★
Josephine always provides me with top…
Josephine always provides me with top shelf service, She is extremely knowledgeable, professional and expedites my requests in a timely and efficient manner.
Thank you for hiring such a high caliber employee. She makes your company look great every day!!
Reply from DiscountMugs2025-07-18
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
V
Victoria Jones · 3 reviews · Experienced 2025-07-15 ·
★★★★★
Robert is Great!
Robert was very helpful in the design and ordering process.' He is very customer focused.
Reply from DiscountMugs2025-07-16
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
M
Michelle · 1 review · Experienced 2025-07-09 ·
★★★★★
Love our totes! Josephine was so very helpful today as…
Josephine was so very helpful today as I was placing another order for some totes that we are using for our radio station promotions. I appreciate her kindness and it made my ordering process very easy.
Reply from DiscountMugs2025-07-10
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
A
Amanda · 1 review · Experienced 2025-06-27 ·
★★★★★
Patrick is an amazing and extremely…
Patrick is an amazing and extremely knowledgeable customer service/sales man! He is the reason my company continues to buy products from discountmugs! Thank you Patrick!
Reply from DiscountMugs2025-06-30
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
K
Kelly Gelle · 2 reviews · Experienced 2025-06-25 ·
★★★★★
Agent was phenomenal
Agent was phenomenal - made ordering so easy!
Reply from DiscountMugs2025-06-26
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Patrick and the team are attentive and easy to work with! They quickly updated the design to make sure our product looked amazing. I appreciate the team always looking out for us!
Reply from DiscountMugs2025-06-26
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
L
Lissa Cross · 1 review · Experienced 2025-06-19 ·
★★★★★
Patrick Tubig is the best!
I always order because of Patrick Tubig!! So helpful and customer oriented. Thank you for all of your help!
Reply from DiscountMugs2025-06-20
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
J
James Stadler · 2 reviews · Experienced 2025-06-18 ·
★★★★★
NEW SHIRTS! No Problem!
Every Detail was covered and ones I wouldn't know about! Very Nice and professional!
Reply from DiscountMugs2025-06-19
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
D
Dan Huskey · 1 review · Experienced 2025-06-16 ·
★★★★★
Discount Mugs is great!
I have been using Dicount Mugs for a few years now to order swag bag items for a golf outing. I Love using them for my bulk orders. The quality of items is very good and the people at my golf outing love the swag bags!
Reply from DiscountMugs2025-06-17
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
J
Jan Lago · 1 review · Experienced 2025-06-13 ·
★★★★★
Josephine was a delight to work with…
Josephine was a delight to work with this morning! She was very knowledgeable and was able to help me get my order done quickly and was wonderful!
Reply from DiscountMugs2025-06-16
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
A
AM · 1 review · Experienced 2025-06-04 ·
★★★★★
Fool me once shame on you fool me twice shame on me! Shipping disaster two years in a row!
So we are a youth sports program. We ordered from them last year. The item was fine, but the delivery was not. It didn't arrive on time. We had to manually distribute the items since they didn't arrive on time for the end-of-year party. Fast forward to this year. Despite what happened last year and all the assurances that everything would arrive on time (we had paid extra for expedited shipping), only one item made it. The other is in limbo, and we have no idea when it will arrive. Which is unfortunate, as it's the bag for all the items we were going to hand out this year. They chose to ship it via UPS ground instead of the expedited shipping that I paid for. If you are going to guarantee a delivery day that we plan on, you shouldn't take the cheap route and ship it via ground, with NO guarantee. Contacted customer service, their solution? Offer the credit on the shipping. Two days later, the item has still not arrived, and there is no delivery date with UPS. Now, I'm scrambling to figure out the distribution of the items the kids were supposed to receive. Stay away. There will not be a third time! If you enjoy headaches and stress, then this is the company you want to deal with.
EDIT - Surprisingly, despite them CLAIMING to reach out, no one has. Ruined our event and now I have a bunch of bags I have to deliver to 200 families...
Reply from DiscountMugs2025-06-13
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
M
MH · 1 review · Experienced 2025-06-13 ·
★★★★★
Ram was great
Ram was great! He answered every question I had quickly and kindly. He made this process as a first time customer with them super easy. Highly recommend using this company- and you'll be lucky to get Ram to help you!
Reply from DiscountMugs2025-06-16
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
S
Susan Smith · 1 review · Experienced 2025-06-12 ·
★★★★★
She answered all my questions and had…
She answered all my questions and had some suggestions - the process was so smooth!!
Reply from DiscountMugs2025-06-13
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
V
Veronica · 1 review · Experienced 2025-06-12 ·
★★★★★
This has to be by far the best customer…
This has to be by far the best customer service I have ever received. This order was a last minute I need it right-a-way type order and the Representative took his time and solved every problem, gave me the best advice and ensured me that everything would be well and also called and emailed to ensure I had received my order. When I say this is the best... "THIS IS THE BEST"
Reply from DiscountMugs2025-06-13
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
H
Herbert Valdez · 3 reviews · Experienced 2025-06-11 ·
★★★★★
Outstanding friendly service
Josephine Mararagan was terrific in helping me with my order. She was professional, helpful and very pleasant to work with. She responded to my calls in a timely manner and going the extra mile to make sure I was satisfied.
Reply from DiscountMugs2025-06-12
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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