Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth. Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.Josephine was so helpful and understanding. She understood that I was on a shoestring budget. We are working on our 60th Class Reunion.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Madonna, was thorough and direct. And completed my purchase with ease.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine is very helpful and excellent services. Thank you!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Quick and easy. As I am crunching for time for field day souvenirs, your chat assistant was very helpful. Also, I appreciate being able to use the tax exemption form. 50$ off gave me a smile also.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Support was available very quickly. They asked a couple basic questions and in minutes had my logo redesigned for the format needed. My shipping options were readily available and met my deadline without rush shipping. The ordering process was so easy and efficient even with the design team involved.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick was an excellent representative.. very patient and helpful!!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
I was trying to place a custom order on my own and got side-tracked and a bit frustrated, lol. Patrick reached out and took care of everything! I simply told him what I was looking for and he sent me options. He made it so easy! He's my person now!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
I just experienced wonderful assistance with ordering custom mini luggage tags for my son’s 30th birthday! I was lucky to work with Josephine and I could not have been happier. She provided me with professional expert design and proofs for my order, in a timely manner. I’m very appreciative of all her help! I will definitely return to DM! Thank you! Kama
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time and they'll be what the picture shows. I have done a few orders with DiscountMugs. Cups turned out nice and now ordering tote bags. I haven't received my bag order yet but "Patrick" has been very fast and helpful with suggestions within my price range.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick was very helpful and accommodating. My order was placed with no issues.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Talking with a sales team representative was a smooth process. They were able to accommodate my request for a personalized hardcover journal. Thank you Discount Mugs!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Please think twice before ordering from this company. I received my order and it was illegible. I was promised a new shipment would be sent out overnight in time for my event. Promises were not kept and my order did not arrive. My guests were left with no favors for a very important family event. I was then promised a refund within 2-3 business days. It currently has been 7 days and I am still waiting. I keep hearing "we're sorry" - I thought for a company like this would have better customer service. It has been a horrendous experience and I will never order from here again and advise everyone I know not to as well.
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us. If you could send us an email [email protected] for us to address this.
Hands down best experience ever! I learned that my deadline to get these to the event planner had been moved up and I panicked. While negotiating a deal, I was trying to order these bags, with little to no preparation. Wow! Patrick was amazing. He listened to what I wanted, shifted when I needed, making suggestions all along the way and never once making me feel like a bother with all my changes. The end result... exactly what I was aiming for. Better! And... I'm getting them on time! THANKS PATRICK!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick Tubig has helped me the bast two years in orders. He has been nothing but pleasant and helpful. I also feel he goes above and beyond my expectations. truly appreciate him and will continue to use this company due to him and his hospitality.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Madonna was wonderful. She made this experience quite easy and quick. I came to Discount Mugs after getting discouraged with Pens.com.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Josephine was very professional, friendly, helpful and prompt with her responses, from layout drafts to quotes and a final invoice. It was very easy to work with her and get my order submitted quickly so that I could receive the products by my deadline.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick took his time and really listened to my needs. Not only was he extremely polite and personable, he also made sure to keep me updated on the order status and went above and beyond when I needed to make a quick change to our order.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
It was quick & easy to place order. Kent was super friendly and helpful!! Thank you!!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My representative, Kent Azucena, always helps me, and it's very easy to buy products here.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My Rep. Christopher J. Garcia was AMAZING! he help me all the way through making sure I got my order correctly. We are very pleased!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
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