Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth. Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.Patrick is always great to work with. Clear communication. Always answers any questions I have.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Clemente is always to helpful and quick to answer my emails!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Clemente Robert Ybanez is one of the best representatives for any organization I have ever worked with. He is professional, kind, competent, and always makes the experience very seamless. We have ordered with him several times and he consistently provides incredible support from beginning to end.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
We had some issues accessing our MugBucks and Patrick was very helpful!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick Tubig Helped me place my order and great at it
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My customer service agent was very responsive to my needs and quickly helped me get my order placed. An extra discount meant I could get the number of items I wanted within my budget.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Quality products and great prices! Christopher worked very hard to help me find something I liked that would fit my budget. I have ordered from here before and I will definitely order from them again!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Customer service was very helpful and did the ordering process for me. First proof wasn't to my liking but they quickly adjusted and got the design down to what I wanted
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was so helpful! We were unable to find our artwork from a previous order. She got it set up and I was able to reorder so quickly. Thank you!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick was friendly and very fast to help with what was needed. Received a call within minutes of sending an email request.
Thank you for sharing your experience! We are happy to hear you had such a great experince with Patrick and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was great and explained this very well!
Thank you for sharing your experience! We are happy to hear you had such a great experince with Josephine and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was fantastic and helped get the order placed. She explained everything that I had questions on and I appreciated all she did.
Thank you for sharing your experience! We are happy to hear you had such a great experince with Josephine and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
I ordered custom branded insulated mugs & water bottles and I am thrilled with the outcome. Both products are beautiful & well-made. I will be selling these as well as giving them as gifts to members of our studio. Best yet- the customer service I received was exceptional. My sales representative James was quick to connect with me via email & over the phone to make sure I was ordering exactly what I needed and ensured that I would get them in time for a fundraising event. The two orders arrived separately and James connected with me after each delivery to make sure they were received and I was happy with the products. I will absolutely be ordering from Discountmugs again. As a small business, these product orders are no small decision and I am so pleased with my investment. Thank you Discount Mugs!
Thank you for sharing your experience! We are happy to hear you had such a great experince with James and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Excellent Customer Service and Sales. I needed assistance in a reorder and my account didn't have my past orders listed on it. However, customer service directed me to sales and I got my former orders pulled back up for a re-order. And they allowed for rush shipping as well.
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Josephine was amazing
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Josephine. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Josephine delivering on that. We truly appreciate your business and look forward to working with you again!
I had a question about a product and connected with Jemmely over live chat. She was super helpful, quick, and knowledgeable. I was able to resolve my questions and place the order quickly.
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Jemmely. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Jemmely delivering on that. We truly appreciate your business and look forward to working with you again!
Patrick is excellent to work with! He took our order request, provided the best recommendations for our needs, and fulfilled in time for our quick turnaround request.
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Patrick. Providing thoughtful recommendations and ensuring timely fulfillment are top priorities for us, and it’s great to see Patrick delivering on that. We truly appreciate your business and look forward to working with you again!"
Henry the representative who took my order of coffee mugs was excellent..we had a timely delivery and the products were great.They provide good customer service which makes it easy for first time buyers to navigate the purchase process..
Thank you for sharing your experience! We are happy to hear you had such a great experinec with Henry and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
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