Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth. Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.Madonna was my helper today. She was fantastic and very helpful. I look forward to receiving my custom Mugs!!
Thank you for sharing your experience! We are happy to hear you had such a great experience with Madonna and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
DO NOT USE! I placed an order in December, they made a minor mistake and offered to fix it (great) but these shirts were needed for a nonprofit MLK Event for kids, so I made sure to tell them I could have them no later than January 19th. I received the tracking information today and they will not be here until after the event. I communicated with customer service on an almost daily basis letting them know the deadline but they disregarded that information after promises and assurances that they would be here. I even offered to cancel the order so I could go to another company, which I was told there was no need for. I spoke to someone today who told me there was nothing they could do, so now I have 100 children coming to an event without the swag that was advertised in our outreach. Completely disappointed and frustrated over every single aspect of this transaction.
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us. We’ve sent you a private message and look forward to hearing from you.
The sales person was quick and effecient and the process was very easy. They were able to pull up my previous order and had everything done in a few minutes.
Thank you for sharing your experience! We are happy to hear you had a seamless experience and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Thank you for sharing your experience! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick was very helpful and patient, and made great suggestions some of which we did use
We are thrilled to hear about your positive experience! Patrick is definately one of our rock-star team members and we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Patrick Tubig was very helpful and responsive when placing my order!
We are thrilled to hear about your positive experience! Patrick is dedicated to providing exceptional service and ensuring our customers find the perfect products. Your kind words inspire us to continue delivering personalized care and prompt solutions. Thank you for choosing DiscountMugs—we look forward to assisting you again soon!
DO NOT ORDER FROM THIS COMPANY! If negative "stars" was an option, that is what they would get. I ordered 36 engraved mugs and gave them to all my clients. Then I washed one so I could use it at home. The engraving was A STICKER! It came off in the dishwasher! I am mortified. They claim they are refunding me, but that will never make up for the embarrassment of giving a plain white mug that was meant to be a meaningful gift with my branding on it. UNBELIEVABLE!
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us. We’d like the opportunity to investigate your concern and do right by you. We’ve sent you a private message to discuss possible resolutions and look forward to hearing from you.
Arthur was excellent! He helped me quickly & effectively get my project executed, which included the art department helping on the spot. He is a complete delight to work with. I loved that I could talk to one person to work on my order. He supplied me with his direct extension and even called me to let me know my proof had been sent so I could meet my timeline. The website is easy to navigate, & easy to upload artwork. I can't wait to see the finished products & am excited to give the gifts to our business partners.
We are delighted to hear about your outstanding experience working with Arthur; he is truly one of our rock-stars and his dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me through every possible option, answered all questions clearly and thoroughly, and provided an overall top-tier experience. 5/5 stars - someone better give Efren a raise, seriously!
We, at DiscountMugs, are delighted to hear about your outstanding experience working with Efren! It’s wonderful to know that Efren’s patience, attention to detail, and dedication made such a positive impact on your order process. We couldn’t agree more—Efren is truly a star on our team, and your feedback will absolutely be shared and celebrated. Thank you for your kind words and the 5/5 stars! We can’t wait to assist you again in the future.
Fe Ricafranca was awesome. She was so helpful and answered all my questions. She was friendly, courteous and professional. I would be happy to work with her again on my next order.
We, at DiscountMugs, are thrilled to hear about your positive experience with Fe! She truly embodies the dedication and professionalism we strive to provide our customers every day. We're so glad she was able to assist you with your order and leave such a great impression. Thank you for your kind words! We'll be sure to share your feedback with Fe and the team. We look forward to serving you again on your next order!
I reached out to customer service to inquire about tax exempt and Barbie reached back out to me and was extremely prompt and professional. She helped me with my order and checked in with make to make sure I received the items and that all was ok. Really appreciated the help and follow through!
We, at DiscountMugs, truly appreciate your kind words and are thrilled to hear about your positive experience! Our team, including Barbie, is dedicated to providing exceptional service, and it’s wonderful to know she was prompt, professional, and went above and beyond to ensure your satisfaction. Thank you for recognizing her efforts and for allowing us the opportunity to assist you. We look forward to serving you again in the future!
My experience has been great thus far - simply because of the tremendous service I've received from Jemmely Ventura. There were quite a few obstacles with a larger order for my client and Jemmely made things work within budget, quality, and timing. So impressed with her and the customer service we received. My company does large event purchases 10-12 times a year - I'm going to move our business to DiscountMugs because of her hard work.
We, at DiscountMugs, sincerely thank you for your kind words and for recognizing Jemmely’s dedication. Providing exceptional service is our top priority, and we’re thrilled to know she exceeded your expectations. We look forward to supporting your large event purchases and building a lasting partnership with your company. Thank you for choosing us!
I was attempting to place a logo on a product online but wasn't quite sure how it would look. I called the 888 number on the DM website and did not wait long at all for Josephine to kindly great me. She was extremely efficient in gating my information and within minutes she sent me a proof via email. She thoroughly explained the process and I was able to place the order directly with her. She even informed me of a discount she applied to my order. Josephine was excellent, I'll be ordering again in the future.
We, at DiscountMugs, are thrilled to hear about your positive experience! Josephine embodies our commitment to excellent customer service, and we're glad she could assist you efficiently and make your ordering process seamless. Your kind words inspire us to continue delivering top-notch service. We look forward to serving you again in the future!
Customer service was absolutely amazing it was easy and the representative was friendly and patient and kind also informative with other products
We, at DiscountMugs, are delighted to hear about your amazing experience! Our team strives to provide friendly, patient, and informative service, and we’re thrilled we could make your ordering process easy and enjoyable. Thank you for your kind words, and we look forward to assisting you with more products in the future!
Barbie Mendoza, the sales rep that helped me, is OUTSTANDING! She quickly helped me with the ordering process, corrected the proof before it got sent to me because it didn't have the right font, tracked the order to make sure it would be delivered in time for our event, and then in addition to the automated email with tracking information, Barbie also sent me an email letting me know the footballs had shipped. I work in customer service so I know stellar customer service when I see it. Barbie was top-notch and treated my very small order as if I was a huge corporate customer.
We, at DiscountMugs, are thrilled to hear about your outstanding experience with Barbie! Her dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. Treating every order with care, no matter the size, is our priority. Thank you for sharing your kind words, and we’re excited to work with you again in the future!
Thank you! Super helpful with questions and help with order!
We, at DiscountMugs, are thrilled to hear that! Your satisfaction is our top priority, and we’re always here to help. Thank you for choosing us!
Josephine Mararagan was a joy to work with. Promotion and raise for them pls :)
We, at DiscountMugs, are delighted to hear that! Josephine is truly an asset to our team, and we’ll make sure your kind words are shared with her. Thank you for the wonderful feedback!
Customer service over the phone (James Garcia) was very helpful with making the necessary changes for our order to be correct. Thank you for all your help!
We, at DiscountMugs, truly appreciate your kind words! It’s fantastic to hear that James Garcia provided excellent customer service and was able to assist you with the changes needed for your order. Ensuring your satisfaction is always our top priority. Thank you for choosing us, and we’re here to help whenever you need it!
Henry was so knowledgeable and professional! He was great!
We, at DiscountMugs, truly appreciate your kind words! We're thrilled to hear that Henry provided you with such knowledgeable and professional service. We take pride in our team, and it's wonderful to know that he made your experience a great one. Thank you for sharing your feedback—we're always here to assist you!
Patrick Tubig made my ordering experience so easy – he's an amazing human being and I greatly appreciate his attention to detail.
We, at DiscountMugs, are delighted to hear about your wonderful experience with Patrick! He truly embodies the values we strive for—exceptional service, attention to detail, and genuine care for our customers. We’ll make sure to share your kind words with him; it will mean so much. Thank you for sharing your feedback, and we’re here anytime you need assistance!
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