Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Is DiscountMugs legit?
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth.
Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.
Josephine was prompt and quick to help me where I couldn't figure out how to make my logo look finished. she went through several color and appearance iterations to help me make my final decision.
Reply from DiscountMugs2024-11-21
We, at DiscountMugs, are so pleased to hear about your exceptional experience with Josephine! Her dedication to ensuring your logo looked perfect and her patience in exploring various color and appearance options truly reflects our commitment to helping our customers bring their vision to life. We’ll be sure to share your kind words with her—it will mean so much! Thank you for sharing your feedback, and we’re always here to assist with your future projects.
There were a couple hiccups, from the item being out of stock to our agency being unable to use the link they were forwarded. Throughout it all, Josephine M. was a tremendous help. Super responsive and understanding and made sure that all of our needs were satisfied. She was terrific.
Reply from DiscountMugs2024-11-21
We, at DiscountMugs, truly appreciate your patience and understanding as you navigated those hiccups. We’re thrilled to hear how Josephine turned things around with her responsiveness and dedication to ensuring your needs were met. Providing excellent service, even in challenging situations, is what we strive for, and we’re so glad Josephine exceeded your expectations. Thank you for sharing your feedback—it means the world to us! If there’s anything else we can assist with, we’re here for you.
Our salesperson Josephine was very helpful as always. It is sometimes time consuming to do all of this ourselves and she facilitates the process and makes it a snap.
Reply from DiscountMugs2024-11-22
We, at DiscountMugs, truly appreciate your kind words and feedback! Josephine is a valued member of our team, and we’re thrilled to hear she was able to make the process seamless for you. Ensuring your experience is easy and efficient is always our priority. Thank you for choosing us, and we look forward to assisting you again soon!
We, at DiscountMugs, are thrilled to hear about your positive experience with our live chat! Providing fast and friendly service is a top priority for us, and your kind feedback truly motivates our team to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to let us know—we’re always here to help!
I reached out to several companies for quotes but found that the pricing was excessive relative to the quality of the pens offered. Additionally, the estimated turnaround time exceeded our requirements.
However, I was thoroughly impressed with the customer service experience. It was exceptionally seamless. I had the opportunity to work with Lanie Cuesta, who was a joy to collaborate with. This was by far the most straightforward and efficient customer service interaction I have encountered in the past decade. She truly facilitated our decision-making process.
Reply from DiscountMugs2024-11-20
We, at DiscountMugs, are delighted to hear about your exceptional experience! It’s an honor to know that we stood out in both quality and service, meeting your expectations where others could not. We’re especially thrilled to hear such glowing feedback about Lanie Cuesta—she exemplifies the dedication and professionalism we aim for in every interaction. Thank you for sharing your experience and for trusting us with your needs. We look forward to serving you again in the future!
Sales rep very responsive and helpful. Made the ordering process very easy and timely
Reply from DiscountMugs2024-11-20
We, at DiscountMugs, greatly appreciate your kind words! Our goal is to provide exceptional service and make every step of the ordering process as smooth and efficient as possible. It’s wonderful to hear that our sales representative was responsive and helpful in meeting your needs. Thank you for trusting us with your order, and we look forward to serving you again!
Great communication, fast and easy purchase process. Artwork was created within minutes and approved.
Reply from DiscountMugs2024-11-20
We, at DiscountMugs, are thrilled to hear about your positive experience! Ensuring clear communication and a seamless purchase process is what we strive for, and we’re delighted that the artwork creation and approval were quick and efficient for you. Thank you for your feedback and for choosing us—we look forward to assisting you again in the future!
I called with a question about adjusting the delivery date and Josephine walked me through the whole process. Even asked about checking our school's tax exempt status. She was very helpful and professional.
Reply from DiscountMugs2024-11-14
We, at DiscountMugs, are thrilled to hear that Josephine provided you with such helpful and professional service! We're glad she could assist with the delivery adjustment and tax-exempt status. Thank you for sharing your positive experience with us!
Quick, good quality, and efficient service. Lanie is great.
Reply from DiscountMugs2024-11-15
We, at DiscountMugs, are thrilled to hear your kind words! Quick, good quality, and efficient service are what we strive for, and we’re glad Lanie made your experience exceptional. Thank you!
Great customer service -- quick, clear, and helpful. As always. This is why I use this site.
Reply from DiscountMugs2024-11-15
We, at DiscountMugs, are delighted to hear such wonderful feedback! Providing quick, clear, and helpful service is always our goal, and it’s an honor to be your go-to choice. Thank you for your continued trust and support!
We, at DiscountMugs, are thrilled to hear that Barbie provided you with a great experience! Thank you for your feedback—it’s always wonderful to know when our team members make a positive impact.
Lanie Cuesta was amazing! Very fast and very helpful! She had a suggestion for my logo and it made all the difference in the world. She was able to get my image edited, uploaded, tax exemption applied, and a coupon code entered VERY quickly and efficiently. Well done! Fantastic customer service!
Reply from DiscountMugs2024-11-14
We, at DiscountMugs, are delighted to hear that Lanie provided you with such exceptional service! We're so glad her expertise and quick thinking made a difference with your logo and order. Thank you for sharing your experience—your feedback truly means the world to us!
Jemmely walked me through the selection of a product and went over pricing and advised me on size and placement of the design. We spoke on the phone and by email. She was always helpful and checked on the status of my order from start to finish. 2 of my mugs came broken and she has already made it right. I tried purchasing these local and was not helped and all so I was weary of using an online source but I have had a super positive experience. Will highly recommend. These are a door prize for our Christmas party at work and I am already getting positive feedback on them and people are excited to receive them.
Thank you.
Reply from DiscountMugs2024-11-13
We, at DiscountMugs, are thrilled to hear about your positive experience with Jemmely and the exceptional support she provided. It’s wonderful to know she was able to assist you with product selection, design placement, and order updates every step of the way. We're sorry to hear about the two broken mugs but are glad Jemmely could quickly resolve it for you.
We’re honored that you chose us despite initial reservations about ordering online, especially after a less-than-ideal local experience. Your feedback about the excitement for the mugs as door prizes at your Christmas party means a lot to us!
Thank you for your kind words and recommendation. We look forward to serving you again and being part of many more memorable events!
Wow! Been a while since I received customer service this grand. Josephine was not only super helpful, but she spoke clearly and coherently. I will be doing business with Discount Mugs more in the future!
Reply from DiscountMugs2024-11-12
We, at DiscountMugs, are thrilled to hear this! Thank you for sharing such wonderful feedback. We’re delighted that Josephine provided you with exceptional service, and we look forward to serving you again in the future!
Josephine was incredibly helpful processing our order! She saved me time and stress getting the order correct.
Reply from DiscountMugs2024-11-11
We, at DiscountMugs, are thrilled to hear about your positive experience with Josephine! It’s wonderful to know she was able to make the ordering process smooth and stress-free for you. Our team takes pride in ensuring each order is handled with care and accuracy, and we’re glad Josephine could provide that level of service. Thank you for sharing your feedback, and we look forward to serving you again soon!
I order the same bags every year just in a different color, for some reason I cannot do it on my own (user error) but a 5 minute chat and they take care of everything for me!
Reply from DiscountMugs2024-11-08
We, at DiscountMugs, are thrilled to hear that our team could make the ordering process smooth and easy for you! We understand how important it is to get your annual order just right, and we’re always here to lend a hand whenever you need. Thank you for trusting us with your orders year after year. We look forward to assisting you again next time!
My contact center representative made my experience a breeze! I will be a returning customer again and again!
Reply from DiscountMugs2024-11-06
We, at DiscountMugs, are thrilled to hear that our contact center representative made your experience so enjoyable! We look forward to serving you again and again! Thank you for your kind words!
Good product with excellent customer support and service. Lanie Cuesta. Sales Representative, did an excellent job to enable this reorder to happen and be made timely.
Reply from DiscountMugs2024-11-04
We, at DiscountMugs, are delighted to hear about your positive experience! Thank you for recognizing our product quality and excellent customer support. We’re thrilled that Lanie provided the exceptional assistance needed for your reorder. We appreciate your kind words and look forward to serving you again!
Alvin did a great job helping through every step of the process and being very patient
Reply from DiscountMugs2024-11-01
We, at DiscountMugs, are thrilled to hear about your positive experience! It’s wonderful to know that Alvin provided exceptional assistance, guiding you through every step with patience and care. We take pride in our team’s dedication to ensuring a smooth and enjoyable experience for our valued customers. Thank you for your kind words and for choosing DiscountMugs. We look forward to serving you again in the future!
We, at DiscountMugs, are thrilled to hear about your super easy transaction and great service experience! Thank you for choosing us—we look forward to serving you again!
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