Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth. Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.Josephine was quick, efficient and pleasant.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
This company charged for expedited shipping and showed that an order would be delivered by June 7th. It blatantly misled during the order process. When I called after order wasn't received as stated when ordered, the company stated it would not ship for an additional week. I would avoid this company at all costs. In my opinion, they do this all the time and make excuses why order wasn't shipped. Most probably accept this and the company just refunds their shipping, still making money. Companies like this should be avoided at all cost. Show them that this type of thing will not be tolerated.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the miscommunication around shipping timelines. We understand your concerns and take them seriously. Your feedback has been shared with our logistics and customer service teams for internal review and to improve future customer interactions and processes. Upon reviewing your order, we’d like to confirm that your full refund request was submitted by the customer representative you spoke with. The refund is currently being processed and should reflect on your original payment method within 3 to 5 business days. We deeply regret that your expectations were not met and assure you that your experience is not reflective of the standard we aim to uphold. We are actively working to improve transparency in our shipping communications and are taking steps to ensure issues like this do not recur. If there is anything more we can do to assist or if you have further questions, please don’t hesitate to reach out directly to our support team at [support email or phone number].
Fantastic and timely service from Patrick Tubig. Extremely helpful!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Robert Clemente is efficient and helpful. We always are happy with the service and products we receive. Very fast and great quality.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Clemente Robert Ybañez was wonderful in helping me find the right product for my customer and explained everything in detail. He was excellent in following up after my initial review of Discount Mugs products. i will not hesitate in calling upon Clemente to assist me in our future orders with Discount Mugs.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick was a big help. I run several businesses and don't have time for solicitation calls, so when I told him I preferred email, he contacted me by email after that and I placed an order. It was nice that he didn't seem offended and was respectful of my time. I will be contacting him again!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
We’ve been ordering custom circle magnets from DiscountMugs.com for over 5 years, and they continue to exceed our expectations every time. Their response time is unmatched—fast, helpful, and professional. The pricing is unbeatable—we haven’t found a better deal anywhere else for the quality we receive. We are incredibly grateful for the consistency, excellent customer care, and top-notch product quality they provide. Highly recommend for any organization looking for reliable and affordable custom printing!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
I had a few questions on how to complete my order and the design layout. I was able to talk to Madona, who was able to help me to conclude the order. She was knowledgeable and absolute professional.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
was able to accommodate better than the website
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Quick reply with clear instructions.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick did a Great job helping me place my order of square magnetic clips!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick was quick to help support my order experience. Offering detailed instructions and followup made it easy to complete my purchase.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
After initially providing an employee’s cell phone number for a single order, the customer service people continued to call her repeatedly, even after being asked to stop. While I was addressing the issue with customer service online, the employee received two additional calls from the same customer. It is extremely concerning that repeated, unwanted contact with our employees appears to be tolerated.
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously. To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
Very helpful and kind service! Gave me an option to up my order, and provided clear and transparent pricing info. When I opted not to scale up my order, they accepted it with grace and validated that decision.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
First of all, when I placed my order, I did not get any notification of who was delivering my order or a date of deliverance. The tracking bar on the website does not work at all, leading me call about my order and where it was. She told me it was already delivered and yet, I did not receive any notification that it was delivered. She then told me to go onto amazon shipping where it showed the updates and delivery photo. This would have been good to know in the beginning, that it was going through amazon shipping yet they fail to mention it. I looked on the amazon shipping page where I did see the updates but there was no delivery picture. Right now I'm still waiting for a supervisor to call me back because apparently, they didn't have one available. Not really liking Discounted Mugs right now. They need to get it together.
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously. To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to making this right.
This service is outstanding! I have loved purchasing through discount mugs. Working with Kent has been so easy!! Kent has been able to guide me through each step of the process providing me with the ultimate white glove service for our purchases. The shipping times are wonderful, and we also receive our items fast and orderly and more importantly done right! Thank you to Kent and the team.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Superior product, superior service, fair price.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Following up on my previous review, now that I've received my order: it arrived a few days sooner than expected, and looks exactly how I was hoping it would look! The color of the mugs is just like the photos, and the printed graphic is incredibly legible. Super happy with this purchase, with the turnaround time, and with all the customer support. Thank you to James Garcia who helped me out!
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
The chat person was SO helpful. Josephine I would not have been able to get it done. Plus the rush shipping was exactly what I needed.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was most helpful in placing my order. She was very courteous.
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us. Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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