Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include:- Factory direct- Largest inventory- Print in-house- Import products directlyWe take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Is DiscountMugs legit?
DiscountMugs (www.discountmugs.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and prompt during the entire ordering process. Consumers consistently note that company representatives make designing custom products, managing payment options, and finding great deals exceptionally easy and smooth.
Some reviewers were not happy with occasional product defects, mentioning specific items arriving damaged, crooked, or printed poorly. Furthermore, a few other people also felt that navigating the online platform and making changes to the website during the ordering process could sometimes be quite frustrating, leading to wasted time and inconvenience.
Auto-generated from all reviews of this business. For reference only.
I have been connected with Patrick for years, he is always so responsive and helpful! He helps me get great deals and ensures personally that our products are up to our standards. Always appreciate coupons and deals to be able to provide more bang for our buck!
Reply from DiscountMugs2026-02-20
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that Patrick has consistently provided responsive service and helped secure great deals for you. He truly takes pride in making sure every order meets your standards. We appreciate your partnership and look forward to delivering even more value and savings your way!
K
Kenneth · 3 reviews · Experienced 2026-01-28 ·
★★★★★
Customer Service
I appreciate having a human contact to discuss the options I have and prepare the order for me. The process was fast and smooth.
Reply from DiscountMugs2026-01-30
Thank you for the kind words! We’re glad we could help and make everything easy for you.
Patrick was extremely knowledgeable and efficient. Was a pleasure talking with him.
Reply from DiscountMugs2026-01-26
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed to your design team. From the beginning, Patrick was very reassuring that he was available and committed to taking me from start to once I received the product. He is seen by me as being an asset to your company, if that hasn’t been recognized yet. I will be pointing anyone who is looking for custom design and print work merchandise to your website. Thanks again Patrick, your efforts are much appreciated!
Greg Haskins
Reply from DiscountMugs2026-01-23
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
S
Sara Contreras · 2 reviews · Experienced 2026-01-20 ·
★★★★★
Sunshine is very helpful with locating…
Sunshine is very helpful with locating information i didn't see on the website. She is always friendly and knowledgable.
Reply from DiscountMugs2026-01-21
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
K
Karl · 3 reviews · Experienced 2026-01-12 ·
★★★★★
Very polite and helpful!
Reply from DiscountMugs2026-01-14
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
So, I think their sales tactics are deceptive, with low product costs only to upcharge you significantly on shipping, for instance. Save your time and go to 4imprint.com or somewhere similar which has more up-front and transparent additional charges. DiscountMugs tried to charge me over $200 in shipping costs on 144 coffee mugs. The same exact mugs were less than $50 in shipping with another vendor....and it wasn't the shipping vendor or distance of shipping. I conversed with their customer service and gave them the opportunity to correct the pricing. The order was to be half white and half black mugs, but they gave me nothing more than their introductory sales discount - basically that you get when you sign up as a customer saying this is their shipping costs. On what planet does someone try to charge $200 in shipping on 144 coffee mugs.
Reply from DiscountMugs2026-01-12
We’re very sorry to hear about the experience you had while trying to place your order — this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and we’d like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure it’s addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
Madonna was a great help in set up and getting the bags designed for me.
Reply from DiscountMugs2026-01-06
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
G
Gill · 1 review · Experienced 2025-12-29 ·
★★★★★
Patrick was unbelievable from start to…
Patrick was unbelievable from start to finish.
Reply from DiscountMugs2026-01-05
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Lanze was amazing! he helped me to design my cup and made suggestions for the design. he helped me with pricing and was so positive and nice. I highly recommend based on the customer service- I only just ordered and can't speak on the quality of the item or anything else as I haven't received it yet.
Reply from DiscountMugs2025-12-12
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick who assisted me was very personal and patient.
Reply from DiscountMugs2025-12-08
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
R
Rich Meyer · 1 review · Experienced 2025-11-25 ·
★★★★★
Patrick T was quick
Patrick T was quick, efficient & kind.
Reply from DiscountMugs2025-11-26
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
I couldn't even order- waste of time, CS ZERO help
I created a shot glasses order for 60 custom pieces. I was surprised the pricing was quite lower than other sites, but EVERY page I went on, every step of customization (with 60 qty already selected) showed 1.77/ glass (plus obvious processing/ shipping). When I went to check out I got an error that said there was an issue processing my order and to contact customer service to place it AND RECIEVE A SPECIAL DISCOUNT. After sharing my cart with Christian over live chat, he sent me a link for an updated cart. The Price had almost quadrupled! I verified with him and he said the price was originally seeing was for 250+ pieces and that this was correct. Okay, fine. Then I saw the shipping would now take a week longer and not make it in time for my event. I mentioned this to him and did not recieve a respone. I also pointed out their website was incorrect, but thanked him for clarifying the pricing. At that point HE IMMEDIATELY DISCONNECTED THE CHAT. Not only is it annoying that the incorrect website information made me waste my time on a pricier odlrder that can't even arrive on time as originally advertised, but I was never even provided a "special discount" because of the issue having to contact customer service.
Reply from DiscountMugs2025-11-25
We’re very sorry to hear about the experience you had while trying to place your order — this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and we’d like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure it’s addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
I wanted to surprise my group with mugs that would reflect them as a group for Christmas. There were so many different styles, colors, phrases, etc. I could not decide. I decided to call the company and ask for help. My call got me to speak with Lance Bacosa who was very patient and helpful to me in choosing the style, color, and a design for my group. I could not have done it by myself. Thank you Lance.
Reply from DiscountMugs2025-11-24
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
f
friend! With love · 3 reviews · Experienced 2025-11-14 ·
★★★★★
Recommended
Overall, very pleased with my experience! The sales rep, Patrick, helped tremendously from start to finish and my product looks fantastic.
Reply from DiscountMugs2025-11-24
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Great customer service. ALWAYS. Patrick Tubig, in particular, has helped our company with orders. He is very professional and gives outstanding customer service!
Reply from DiscountMugs2025-11-06
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
R
RFS - St. Charles, IL · 7 reviews · Experienced 2025-10-01 ·
★★★★★
Knowledgeable DiscountMugs Staff
DiscountMugs staff always alerts me at a certain time to reorder our repeated orders. They are great — easy to work with, great communication back & forth. Items we need are perfect in price and quality. They provide alternative choices if ones ordered are not available at the time of need. Cheers to a great team!
Reply from DiscountMugs2025-11-05
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Y
Yu · 1 review · Experienced 2025-10-29 ·
★★★★★
Patrick is very helpful
There are many options and Patrick is very helpful.
Reply from DiscountMugs2025-10-30
Thank you for your wonderful review! We’re delighted to hear that Patrick was helpful and that you enjoyed exploring our wide range of options. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
S
SHS · 3 reviews · Experienced 2025-10-30 ·
★★★★★
Excellent Professional Service
Reply from DiscountMugs2025-11-03
Thank you for your wonderful review! We’re delighted to hear that Patrick was helpful and that you enjoyed exploring our wide range of options. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
K
K. Ball · 3 reviews · Experienced 2025-10-20 ·
★★★★★
Top notch customer service! Even when it wasn't their fault!
I've been ordering with DiscountMugs for 3 years now and they have always been helpful and easy to work with. This past order got delivered to my local.poat office and the post office never sent me a "package readyslip", in my mailbox, like they always do. I spend a week tracking the package and never could get a clear update. I emailed Patrick, my salesperson and he tried to locate it also. DiscountMugs quickly shipped out a whole new order as soon as they saw it was 2 weeks past when I should have received my order, no questions, no fuss, they just resent it. This whole time it was my post office who were in the wrong. Thank you DiscountMugs for the awesome customer service!
Reply from DiscountMugs2025-11-03
Thank you so much for your thoughtful review and for being a loyal customer over the past three years! We’re so glad Patrick and our team were able to assist and make things right quickly. Your patience and understanding mean a lot to us. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
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