Hey there, Martin!
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation caused, and we understand how concerning unexpected billing and access issues can be.
In many cases, charges may be related to renewals or services enabled on the account, but we’re happy to review the details to clarify what happened. Regarding the bounce-back email, our system may send automated updates if a specific email address is not set up to receive direct incoming messages, rather than an intentional block. We want to ensure your cancellation and domain transfer are reviewed accurately.
At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution.
Best regards,
AA
Hey there, Daniel!
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation caused regarding your cancellation process and the PHP Extended Support charges. We understand how concerning it can be when a hosting transition doesn't go as smoothly as expected.
When a hosting service is set for cancellation, access to the files may be adjusted immediately by the system, though our team is always glad to help temporarily restore it so you can safely retrieve your data. Regarding PHP Extended Support, notifications are normally sent in advance—typically 56 days and 28 days before the change, along with a reminder once the add-on is applied. Please note that moving your DNS to an external provider does not automatically cancel the active subscriptions or add-ons remaining on your DreamHost account.
At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution.
We appreciate you bringing this to our attention and look forward to assisting further.
Best regards,
AA