DreamHost

Hey there, Odunze. Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration this situation caused. In some cases, new accounts may not pass our internal verification checks. When that happens, any payment made during signup is automatically refunded to the original payment method. Refunds are typically processed back to the original payment method, and depending on the payment provider, it may take approximately 3–5 business days for the funds to appear back in the account. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA

Hey there, Thank you for being a long-time DreamHost customer and for sharing your feedback. We’re truly sorry to hear about your recent frustrations regarding our domain pricing and your support experience. While promotional or introductory rates at other registrars can vary, our standard domain registration includes essential features like privacy protection without requiring long-term service contracts. You can always find more information on how our domain services and transfers work by visiting our Help Center at https://help.dreamhost.com/hc/. We were able to locate your account and your active support ticket. Our team is already in touch with you there, and your case is currently being reviewed to ensure everything is addressed properly. Please continue to reply directly to that ongoing ticket so our team can best assist you with the next steps. We appreciate you bringing this to our attention and look forward to working toward a resolution with you. Best regards, AA

Hey there, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you've experienced with site performance and your WordPress backups. We understand how critical reliable backups and a smooth database interface are for successfully managing your websites. While our backup systems and tools like phpMyAdmin are designed to run as efficiently as possible, unique site configurations or specific environmental factors can occasionally impact file generation and responsiveness. We would love the opportunity to take a closer look at your hosting environment to see what might be causing these specific disruptions. At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA

Hey there, Thank you for taking the time to share your feedback. We completely understand how stressful and frustrating dealing with a compromised domain can be, and we want to ensure your account is secured as quickly as possible. We were able to locate your case and noted that after receiving your initial message via Facebook, our team reached out to you via email with the necessary next steps in less than a few hours. Because domain security concerns require specific and careful handling, we want to make sure you have the correct guidance needed to move forward. Please check your email inbox for our response so you can follow those next steps, and feel free to reply directly to that message so our team can continue assisting you. We appreciate you bringing this to our attention and look forward to getting this resolved for you. Best regards, AA