Most reviewers were unhappy with their experience overall. Customers frequently complained that expensive packages never arrived, were left in random places, or were sent to completely wrong locations without notice. People also stated that tracking updates remained inactive for weeks while orders stalled in transit or at international customs facilities. Many individuals struggled endlessly to contact support teams or receive any helpful explanations regarding their missing items.
Some reviewers were happy with the fast shipping speeds when international orders moved smoothly through customs warehouses. A few customers also noted that items eventually arrived in good condition within a surprisingly short timeframe.
tbh after reading all the reviews about them I was very skeptical and afraid to use them but I didn't had any other affordable options for myself and decided to give it a shot. it took around 1.5 weeks for them to deliver my package from Japan to Germany,which was pretty quick. once my package arrived at their EU warehouse it took 1 day to clear the customs and the next day my package was delivered. also there was no damages or anything to the pack too. I'm pretty happy with my experience with them
If you place absolutely no value in actually RECEIVING your goods, then this company may be a suitable choice. Watch the progress of your goods in their tracking system? Yes, absolutely! Receive confirmation your package will be delivered? Of course! But actually GET your package? Oh, that’s not possible. We’ve returned it to the country of origin despite it sitting in a local warehouse. Beware - if you buy from Amazon tell them NOT to use this company! HOPELESS SERVICE - AVOID AT ALL COSTS!
Absolutely terrible shipping experience. My package has been stuck in customs for over two weeks, and I have been waiting approximately a month for my order to arrive.
I’ve tried contacting ECMS multiple times through email and phone, but I either received no response or couldn’t get any useful information about where my package actually is or what is causing the delay.
The seller told me to contact ECMS, but despite multiple attempts, I still haven’t received a proper explanation or solution.
I paid a significant amount for this order and expected a reasonable delivery service. Instead, I’ve spent weeks chasing the carrier just to find out what’s happening with my own package.
Extremely disappointing experience. I genuinely don’t recommend ECMS and will avoid using them again if I have a choice.
Package never arrived.
Never responded to my emails despite sending reminders often. Terrible service.
Ordered end of June. Money returned by Amazon start of August, due to the lost package.
ECMS never confirmed it was lost, yet never updated status or delivered
If ecms shipping is involved, I’d go another direction
If a shipping company is going to mark an order delivered. And they haven’t delivered it. Then every time it happens I will seek out places I can review them and let people know what this company is good for. HINT… it’s not shipping or telling the truth. They outright lie to you and they don’t give a crap about it. Shame on you AMAZON for allowing this to occur on your platform. Enough is enough already.
If you are ordering from overseas, do NOT agree to this unreliable crook service. Package from Japan landed in Sydney Australia (according to their tracking) and nothing happened for 10 days, no matter how much I send emails, I get stock answer that team is looking into it. However, after 10 days, they backdated and updated tracking. package cleared customs in 2 hours and handed over to local courier who then returned the package undeliverable the next day and and returned to Sender. I harnessed the sender in Japan for follow-up and and after 3 days, they have been told that it was handed over to iMile (another Dubai based Chinese origin crook service, where drivers deliver in the night and simply throw the parcels to premises and that is only if they could be bothered). They will not deliver to a business premises at all but return the package saying not available to collect. I have sent sent atleast 15 emails to ECMS and tried calling them (never answer the phone).
Het is een goede koerier. Ik had bij Amazon Verenigde Staten de Jisulife Ultra 2 besteld en ECMS Express was de koeriersbedrijf dat het pakketje van de Verenigde Staten naar Nederland te brengen. Daarna werd het overgedragen naar DHL wat de last-mile koeriersbedrijf was die het thuis bij mij bezorgde.
It's a good courier company. I ordered a Jisulife Ultra 2 and ECMS Express was the first-mile carrier which transported the package from the United States to The Netherlands.
After that the package was transferred to DHL which was the last-mile courier which delivered the package to my house.
WARNING. If I could rate a Zero I would have. Package lost in translation and never delivered.
Value USD 546.
I have sent several emails to them, and called many times. No answer.
I have filed a Police report.
This is a shipping service used by sellers to deliver products listed on Amazon. I ordered items on Amazon and this company was used by the seller to ship the items to my brother in Europe. He was not home when it was delivered. His front door camera registered someone at the front door. There was no note, as is normal for other delivery services. Nothing. Not left at the neighbors either. I asked for a replacement as the item was not received. This weekend my brother was working in the garden and found the package- it had been dumped into the bushes.
⭐☆☆☆☆
Very poor experience with ECMS Global delivery, especially when used by retailers like Stylevana.
I had a parcel worth €141.16 that was marked as delivered on 12 May, but I never received it. No household member received it, no neighbor received it, and no delivery notification was left at my address.
When I raised an investigation with the courier, the claim was declined solely on the basis that the tracking status showed “delivered.” No further evidence was provided. There was no signature, no recipient name, no delivery photograph, and no GPS confirmation showing where or to whom the parcel was actually delivered.
Stylevana relies on this delivery confirmation system to close customer complaints, even when there is no verifiable proof that the customer actually received the package. In my case, this meant the issue was simply closed without a real investigation.
For what using a horrible delivery company for expensive products? Don't buy from stores that use this company to delivery their products. You will ending up on the same frustration.
There is no realtime update on whats going on. They sent my item to wrong neighbour country (asia). And its been there almost 2 weeks. How can logistic company sent to wrong country?
It says the package was already delivered even though it has not been. They do not respond when called and emailed, so now I am stuck without my package and no one I can speak to it about. AVOID THIS COMPANY!!!
At first I thought I have lost my delivery, but I emailed them, and the same day I recieved an answer where I could pick up my parcel.
Theres a lack in info (e-mail), they don’t give info to the local carrier…
20.oktober…. Same problem, but this time they didnt answer in time for me to locate package….
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