ezCater

Hi Eric, Thank you so much for the wonderful 5-star review! We are thrilled to hear that your order was delivered right on time, with friendly service and great quality food to match. Providing a seamless, delicious experience from start to finish is always our top goal, and your feedback lets us know we’re hitting the mark. We truly appreciate your support and look forward to helping you with your next event! – The ezCater Team

Hi Shawn, Thank you for bringing this to our attention and for giving us the opportunity to review this order and experience in detail. We completely understand how much hard work, care, and cost goes into running a local business, and we deeply value the dedication our restaurant partners put into every single order. Our goal is always to champion your shop, and we take your feedback and experience very seriously. Our Partner Success team has connected with you directly to ensure your concerns are fully addressed and resolved. We truly appreciate your patience as we worked through the details of this situation to ensure your business feels supported. Moving forward, we want to make sure your partnership with us is completely seamless. If you ever need assistance, have questions, or experience any future concerns, please don't hesitate to reach out directly to our dedicated Partner Success team at [email protected]—they are always here to support you. Thank you again for your valuable partnership, and we look forward to continuing to work together. - The ezCater Team

Hi Stephanie! Thank you so much for the wonderful review! We are thrilled to hear how happy you are with our platform's menu price guarantee. It's great to know you're enjoying the service weekly and that it continues to bring you value. We truly appreciate your ongoing support and look forward to serving you again soon! - The ezCater Team

Hi Carrie! Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. - The ezCater Team

Hi Peter, Thank you for speaking with us and sharing your experience. We appreciate the opportunity to connect with you and address your concerns. We understand how important it is for deliveries to arrive on time. We’re always focused on maintaining a consistent and reliable experience, and feedback like yours helps reinforce those expectations. We’re glad we had the chance to follow up and appreciate your understanding. We look forward to serving you again soon. -The ezCater Team

Hi Dawn, We are so happy to hear that your delivery was on time and that you were kept informed throughout the process! We truly appreciate your trust in our service and are committed to ensuring reliable, scheduled deliveries for all your orders. Thank you for your wonderful feedback! -The ezCater Team

Hi Michelle, Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you! - The ezCater Team

Hi Juna! Thank you so much for the wonderful review! We're thrilled to hear that you consistently enjoy the food from our restaurant partners. It's great to know our team has ensured your orders arrived on time and kept your planning stress-free. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team

Hi VJ! Thank you so much for the wonderful review! We are thrilled to hear that our services have been a reliable, accurate, and timely choice for your team. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team

Hi there, Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve. - The ezCater Team

Hi Teresa! Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. - The ezCater Team

Hi Claudia! Thank you so much for the wonderful review! We are thrilled to hear that we made ordering food for your office simple and stress-free. It is great to know our platform has helped you easily find the right options for your entire team. We appreciate you sharing this positive feedback and look forward to serving you again soon! - The ezCater Team

Hi Julie, Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or [email protected] — we’re here to help. -The ezCater Team

Hi Meteza, Thank you so much for the fantastic review! We are thrilled to hear that your delivery arrived right on time and that there was plenty of food for your group to enjoy. We also really appreciate your great suggestion regarding the presentation and keeping the food warm. While wire chafing dishes and fuel aren't automatically included by every restaurant partner, they can absolutely be added to your order at your request! When placing your next order, you can typically find these listed under the restaurant's "Equipment" or "Utensils" section, or you can always leave a note for our team during checkout so we can help secure them for you. Thank you again for choosing ezCater, and we look forward to assisting you with your next event! - The ezCater Team

Hi Shane, Thank you so much for taking the time to leave us a review! We are thrilled to hear that we make the process of ordering office lunches so easy for you. Our goal is always to take the stress out of catering logistics so you can focus on your day, and it’s wonderful to know we’re hitting the mark. We truly appreciate your partnership and look forward to helping you with many more office lunches to come! - The ezCater Team

Hello Jillian, Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from [email protected] so we can gather your feedback and work to resolve this. Thank you! - The ezCater Team

Hello, Thank you for sharing your feedback with us. We are sorry to hear about the frustration you experienced during your recent phone calls with us. Our goal is always to provide clear, efficient, and helpful support to ensure your orders are seamless. We would appreciate the opportunity to look into your specific orders and conversations to better understand what happened and to ensure our team is meeting the high standards of support our customers expect and deserve. We want to assure you that we take communication and customer service very seriously. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at [email protected]. We value your feedback and the opportunity to improve. - The ezCater Team

Hi Max, Thank you for taking the time to share your feedback and for your dedication to delivering orders on our platform over the last few years. We understand how much care, effort, and hard work goes into managing large catering orders, and we truly appreciate the role drivers play in ensuring successful deliveries. We recognize how frustrating a low tip can be on a significant, complex delivery. While ezCater doesn’t employ drivers directly—all deliveries are fulfilled through our partner Dispatch network—we always advocate for our delivery partners. Our platform is designed to prompt and encourage customers to tip appropriately for the specialized service catering requires, though the final gratuity level ultimately remains at the customer's discretion. Your perspective is incredibly important to us, and we are sharing your feedback with our internal teams for review. If you would like us to look into the specifics of the order you mentioned, please feel free to reach out to our team directly at [email protected]. Thank you again for reaching out. - The ezCater Team

Hi John, Thank you for taking the time to share your feedback and for your experience as a delivery driver. We're glad to hear your interactions with ezCater have been professional, and we appreciate the relationships and trust that dedicated drivers build with restaurants over time. We recognize the value that experienced drivers bring to the delivery experience and the impact consistency can have for both restaurant partners and customers. We appreciate you sharing your perspective and your interest in delivering directly with us. While ezCater doesn't employ drivers directly, all of our deliveries are managed through our Dispatch network to ensure seamless catering fulfillment. We are always happy to help drivers connect with the network providers who service our platform. If you'd like to learn more about the delivery companies operating within our Dispatch network in your area, please reach out to our team at [email protected]. We'll make sure your feedback is shared with the appropriate teams for review, as insights like yours help us continue to improve our delivery programs and partnerships. Thank you again for your time. - The ezCater Team

Hi Michelle, Thank you for taking the time to share this perspective and for clearly outlining your experience in detail. We understand how much care, effort, and expense goes into completing these deliveries, and we truly appreciate the work drivers do to safely handle, transport, and professionally deliver catering orders. We also recognize how important fair compensation is to drivers. While tipping practices are ultimately set by customers and we don’t mandate minimum gratuity levels, feedback like this is important and helpful as we continue to evaluate how we can better support drivers and improve the overall delivery experience across the platform. We’ll make sure this is shared with the appropriate teams for further review, as input like yours helps us continue to improve the experience for everyone involved. For more information or help, or if you have any additional information to share, you can email us directly at [email protected]. Again, thank you for your time and feedback. - The ezCater Team