Frames Direct

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]

Dear Dalila, We're so happy to hear that your glasses arrived quickly and that the checkout process, especially with FSA/HSA, was simple for you. It's wonderful that your order was well-packed to prevent damage. We truly appreciate your satisfaction and look forward to your future purchases! Have a great day! Best, Leslie

Dear Sally, We are so pleased to hear that you were able to find the exact replacement frames you needed on our website! It's wonderful that our site provided the necessary information to help you order, and that your husband was able to successfully transfer the lenses. We appreciate you sharing your positive experience with us. Have a great day! Best, Leslie

Dear Dragana, We are so happy to hear that we could help you find the discontinued frame you were looking for! It's wonderful to know our ordering process was quick and easy for you. We appreciate your kind words and recommendation. Have a great day! Best, Leslie

Dear Donna-Jean, We are so pleased to hear that you were happy with the quick delivery and pricing of your order. We truly appreciate your kind words and look forward to serving you again! Have a great day! Best, Leslie

Dear Gene, We're so glad you found our website easy to use and appreciated our selection. We aim for quick service and smooth insurance processing! Have a great day! Best, Leslie

Dear Ryan, We're so glad to hear you found a great selection of sunglasses and that uploading your prescription was easy! It's wonderful that you could use your vision insurance and HSA funds for your purchase. Have a great day! Best, Leslie

Dear Isaiah, We're so happy you enjoyed our product and the fast shipping! We appreciate your positive feedback. Have a great day! Best, Leslie

Dear Bill, We're so happy to hear you appreciate our prices, fast shipping, and customer service. We value your feedback! Have a great day! Best, Leslie

Dear Shane, We're so glad you found our product easy to use and of great quality. Thank you for your positive feedback! Have a great day! Best, Leslie

Dear Nicholas, We're happy to hear our customer service was great when you needed glasses adjustments. Thank you for your positive feedback! Have a great day! Best, Leslie

Dear Sammie, We're so happy to hear that placing your order was easy and that you were able to use your insurance. We're also glad the product arrived quickly and in perfect condition. We appreciate your positive feedback and look forward to your next order! Have a great day! Best, Leslie

Dear Rosanne, We're so glad to hear that your ordering experience was easy and that you found our prices affordable and competitive. It's wonderful that your shipment arrived smoothly and that your glasses were well-packed and look great! Thank you for recommending us. Have a great day! Best, Leslie

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]

Dear Emmanuel, We are so grateful for your kind words! We're thrilled to hear that you had a great experience with our customer service, easy process, and fair prices for your prescription glasses. Thank you for your wonderful feedback! Have a great day! Best, Leslie

Dear Joe, Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer! Have a great day! Best, Leslie

Dear Bryce, We're so pleased to hear that we could supply the eyeglass frame you were looking for! It's wonderful that you appreciated the detailed information about your order's journey, from processing to delivery. Thank you for your kind words! Have a great day! Best, Leslie

Dear Kay, We are so glad to hear you love your new frames! We understand how frustrating it is to have items stolen, and we appreciate you choosing us again. We are happy we could offer a more affordable and convenient option, and we look forward to serving you in the future. Have a great day! Best, Leslie

Dear Marcelus, We're so glad to hear that your frames were exactly what you wanted and arrived safely and quickly! We appreciate your positive feedback. Have a great day! Best, Leslie

Hello Jasmin, Thank you for ordering your glasses with us. I am sorry to hear that your lenses are scratched and that you did not receive a response to your request to speak to a supervisor. I will have a member of management reach out to discuss your order.