Frames Direct（www.framesdirect.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 200 条用户评价，属于健康与医疗分类，口碑良好。84% 的评价为 4 星及以上，12% 为 1 星；商家回复了 96% 的差评。数据最后更新于 2026-08-10。
我有一次奇妙的经历。我买了一副 Meta 眼镜，自从得到它以来，它们一直很棒。我能够在这么短的时间内留下这么多的回忆。
Dear Dametrius, We are so happy to hear you're enjoying your Meta glasses and creating wonderful memories! Thank you for sharing your positive experience with us. Have a great day! Best, Leslie
完美的。 今年，我弄坏了我的新眼镜，并从 Frames Direct 购买了相同的镜框。 这是我的第二次购买。 我更换了几年前买的一副眼镜，当时我摔倒了，摔坏了我戴的那副眼镜——也能买到我两次从眼镜诊所购买的一模一样的镜框。 两次我都让诊所从我损坏的那副镜片上取下镜片，并将镜片放入从 Frames Direct 购买的完全相同的镜框中。 很高兴能够做到这一点。 我现在有两副不同的眼镜。 价格很棒-运输速度很快。
Dear Karen, We are so pleased to hear that we could assist you in replacing your frames not once, but twice! It's wonderful to know that you were able to find the exact frames you needed from us, allowing you to reuse your existing lenses. We are delighted that our pricing and shipping met your expectations, and we appreciate you sharing your positive experience with us. Have a great day! Best, Leslie
我最喜欢的是，您可以通过保险轻松订购眼镜。我在不到一年的时间里订购了 3 副眼镜，其中一副太小了，我打电话给客户服务部，他们照顾了我。这个网站说的是事实。
Dear Thomas, We're so happy to hear how easy it was for you to order your glasses using your insurance! It's wonderful that our customer service team was able to assist you when one pair was too small. We appreciate your kind words! Have a great day! Best, Leslie
我为我丈夫订购了雷朋智能眼镜，他很喜欢它们！
Dear Tasha, We're so happy to hear your husband is loving his new smart glasses! We appreciate your kind words. Have a great day! Best, Leslie
眼镜框质量很好。他们准时到达并且非常合身。
Dear Loraine, We are so pleased to hear that your eyeglass frames are of good quality, arrived promptly, and fit nicely. Thank you for sharing your positive experience! Have a great day! Best, Leslie
服务很好，我是研究员。
Dear DH, We are glad to hear that our service was good for your research. Have a great day! Best, Leslie
优质名牌镜框，价格实惠！
Dear Denise, We are so happy to hear you found great brand name frames at a fantastic price! We truly appreciate your positive feedback. Have a great day! Best, Leslie
想要为即将到来的徒步旅行准备特定的 4 类太阳镜，通过叠加促销代码，这里的价格比主要太阳镜网站上的价格更好。运输比其他网站慢了几天，但仍然合理。全新出厂，附带所有配件。非常满意的经历。
Dear JL, We're so glad to hear you found the perfect Category 4 sunglasses for your hike and that our pricing was competitive! We appreciate you noting the factory-fresh condition and included accessories. We understand the importance of timely delivery and are pleased that our shipping met your needs. Thank you for your wonderful feedback! Have a great day! Best, Leslie
非常快速的服务和快速的运输。 与我的沟通非常顺利。 产品正是我想要的，而且价格令人满意。 一次积极的经历……！
Dear Phil, We're so happy to hear that you had a positive experience with us! We're glad our service, shipping, and communication met your expectations, and that you were satisfied with your purchase. Have a great day! Best, Leslie
有点失望。 尽管我向公司提供了我的配镜师为我订购的镜架提供的正确数据，但我收到的尺寸是错误的。 真是令人失望。但是，我的配镜师找到了解决方法。
Hello, Thank you for ordering your glasses with us. I apologize that the frame you received was not the correct size. We would love to help get that corrected for you. However, if you have already found a workaround with your optician, we would not want you to be without your glasses. I will have a member of our returns and exchanges department reach out to you to discuss your order and see if there is anything we can do to help.
良好的体验，整体运输本来可以更快，但我在墨镜上节省了 50% 以上，所以我对此很满意。度假时发现的，这里更便宜。配有盒子和清洁布。
Dear Jason, We're delighted to hear you had a good experience and found such a great deal on your shades, especially with the included case and cleaning cloth! We appreciate your patience with the shipping time. Have a great day! Best, Leslie
我从他们那里订购了一副太阳镜，但从未收到。我要求退款但没有得到。他们基本上只是偷了我的钱。我从他们那里得到的只是一些笼统的信息，根本不能解决问题。非常令人沮丧和不专业。
Hello Juliana, I want to apologize for the delays that you experienced with your order. I do see that you requested that your order be cancelled due to these delays. The cancellation and full refund were processed on July 1, 2026. I will have a member of management reach out to discuss your order with you.
我喜欢我的新 Michael Kors 镜框！价格非常优惠，而且运输速度很快。 我的镜框是 MK4095U - Dolonne 眼镜。我爱他们！！！
Dear Anne, We're so happy to hear you love your new Michael Kors frames! We appreciate your positive feedback on the price and fast shipping. Have a great day! Best, Leslie
可怕的经历！我于 2026 年 5 月 18 日订购了眼镜。从那时起，这就是一场噩梦。当我收到眼镜时，镜片没有正确安装在镜框上，因此当它们在玻璃镜框上跳舞时会发出恼人的噪音。于是我就经历了退货的麻烦。我住在哥斯达黎加，退货非常昂贵。很高兴我去了一趟迈阿密，并且能够通过 UPS 将眼镜寄回。 我向他们明确表示我来自哥斯达黎加，我不能来回退回眼镜。所以我需要第二次才能正确完成。他们向我发誓，它将通过适当的质量检查。 经过等待，我终于把它们拿回来了。你猜怎么着？同样的事情。现在他们只退款给我镜头，并且不想全额退款。我向他们发送了另一个视频，他们确定了与第一次相同的结果。问题是镜头安装不正确。这怎么还是我的错？ 你们公司犯了两次错误。我想要全额退款，现在他们要我从哥斯达黎加寄回，我没问题，但他们应该支付 100 美元的费用。他们表示不再支付任何费用。 现在已经是七月了，我还在和这些人打交道，所以离我远点吧。有些眼镜太麻烦了。
Hello Percy, I am sorry to hear that you are still having issues with the lenses. I see that you have been working with the returns and exchanges team to get the issue resolved. After reviewing the video you sent in, we agreed that, while the lenses were not made as small as the previous pair, there was a clicking noise. You were refunded for the cost of the lenses since the issue was with the lenses. If you sent in the glasses, we would refund the full cost of the frame and lenses. When you sent in the glasses the first time, the shipping fee was only $16.01, which we did refund to you. I will have a member of management reach out to discuss your order and your options.
物超所值，运输快捷
We're so glad you found great value and appreciated our fast shipping! Thank you for your positive feedback.
我爱爱爱我的眼镜 完美 谢谢你
We are so happy to hear you love your perfect new glasses! Thank you for your wonderful feedback.
非常高兴！ 我的新规格用途广泛，与我订购的完全一致！
We're so happy to hear that you are very pleased with your new glasses! It's wonderful to know they are versatile and exactly what you wanted.
卖给我眼镜，向我的卡收费，向我的保险收取费用，但一周后终于说他们无法根据处方进行设置。不要出售您实际上没有的产品，这似乎是一个非常基本的概念。
Hello Aaron, Thank you for ordering with us. I want to apologize that we were not able to make the glasses for you. Unfortunately, we were not able to make the frames you selected with prescription lenses. This option should not have been offered on the website. I will have a member of management reach out to discuss your experience.
从他们那里订购眼镜的运输速度出奇的快。但这就是它的结局。我忘记添加抗反射涂层，所以我把它们运回来了。当他们回来时，我收到了一封电子邮件。他们直到当天关门后才发送电子邮件，所以我第二天早上 9 点打电话。该女士说她不是处理我的案件的人，所以她必须将我的替换订单发送给处理我的案件的人。从那里她说价格有差异（这是预料之中的），但她不能只是将其添加到付款方式中，因为我使用苹果支付。所以我尝试在网站上更新我的卡但没有成功。她甚至显得很困惑。之后她说她会转发给会计部门看看是否可以修复，并且她会随时向我通报最新情况。大约两天后，我刚刚给她发了一封电子邮件，说这个过程变得令人沮丧，我只想退款。 （我仍在等待）但突然通讯又回来了。只是整个客户服务都很糟糕，网站有问题。我不会再从这里购买。
Hello Steven, I apologize that you had that experience when trying to exchange your lenses. I will have a member of management reach out to discuss your order.
我通过 FramesDirect 获得了顺畅无忧的购物体验。该网站很容易浏览，订购过程很简单，我能够毫无问题地找到我想要的东西。我的订单如期到达，一切都与描述相符。总的来说，我对这次体验非常满意，并且肯定会考虑再次使用 FramesDirect 购物。
We are so pleased to hear that you had such a smooth and hassle-free shopping experience with us! It's wonderful to know our website and ordering process met your expectations, and that your order arrived exactly as described. We truly appreciate your kind words and look forward to serving you again.
共 200 条符合条件的评价