Thank you for your order. We offer custom services to ensure that our customers can find the perfect fit and obtain shoes that reflect their unique personal style. If you have any questions, please feel free to contact us via email. We wish you a wonderful day.
This is one of the worst online businesses I've been scammed by. I'm very sure that their reviews here are not by real customers.
Purchased boots in A SIZE LARGER than what I wear to leave room for socks. Couldn't get my foot into the boot.
Contacted the company and they wanted me to pay to send the boots back.
Chinese quality boots and sizing. Poor customer service. I didn't even receive a receipt after purchasing. I had to email them for a receipt and waited a month for the boots.
They asked if I wanted to pick something else out and keep the boot. The boot was $169 for fake leather. Why wouldn't I want my money back? And why would I want to get another pair of boots that are not properly sized?
The "vegan" leather is like a hard doll plastic that does not give. It does not look close to being leather. And fake leather should not cost this much.
This is just another social media scam company that sends low quality junk from China. Save your money!
FSJ Shoes 回复2026-03-24
We sincerely apologize for any inconvenience this may have caused; we fully understand your frustration.
Please note that sizing can sometimes vary depending on the specific brand and style. Our website features a detailed sizing guide, allowing you to select the appropriate size by consulting the provided size chart.
Regarding the materials, our website clearly states that we utilize vegan leather. If you require genuine leather, this would need to be arranged as a custom order.
We have already reached out to you via email to offer a resolution; please check your inbox for our message.
Thank you for sharing. We offer customization services, including the option to upgrade to genuine leather. You can contact us via email：[email protected], and we will guide you through the customization process.
My first purchase from FSJ was a pair of shoes that, unfortunately, were the wrong size because they were too big for me. So I contacted customer service to ask if it was possible to return them and exchange them for a new pair of shoes of the same model, but a smaller size. The support team was really kind. They offered to keep the wrong-sized shoes and that they would send me the right-sized pair for free. Yesterday, I received the right-sized pair, and I'm really happy. The support team was really kind, and I'm very satisfied
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