At G2G, we bridge borders with trust, turning connections into limitless opportunities. Our mission is to provide a secure marketplace for digital goods and services, prioritizing transparency and customer satisfaction. We value accessibility, innovation, and security, ensuring equal opportunities, staying ahead of customer needs, and prioritizing robust security measures for every transaction.
Reviewers had a great experience with this company. Customers frequently praise the platform for its fast service, smooth transactions, and helpful support teams that resolve issues quickly. Many people find it to be a reliable marketplace for purchasing various digital items and game accounts.
Some reviewers were not happy with unreliable sellers, misleading listings, and frustrating dispute processes. A few consumers reported problems when promised items did not match descriptions or when support failed to assist. Additionally, people noted that filters for specific account features are missing, making it harder to find exact items.
Paid but order is cancelled, support can not solve problem
I paid, but the order # 1716992839173JMF9-1 is cancelled. I contacted the seller, and seller opened a ticket to your support. The support said, "Please be informed that we have received the payment, so we could process the order if buyer wants. Please communicate with your buyer on chat and ask them to contact us about the order."
But when I opened tickets to support, the 1st time they didn't solve anything, just want to close the ticket, and the 2nd time they want me to provide more information about payment. What an inefficient communication.
What I want
1. Continue processing the order if you can, now the order status is cancelled.
2. If you can not process the order, please return the money back to me quickly.
3. Be efficient on ticket communications, because your site doesn't have instant online support
==========================
Money received, thanks.
G2G 回复2024-06-04
We apologize for the inconvenience you've experienced with your order. Upon review, we see that the payment for order #1716992839173JMF9-1 has been cancelled. Please note that it may take 1-14 days for your bank to restore your account balance after the authorization hold expires.
Thank you for your patience and understanding.
Along with the existing e-mail option, I believe an online 24/7 support chat would improve a lot the experience and transaction for us buyers, like in other similar sites.
Although the deliver finally occurred, i believe this particular Seller should improve his comunication in the sit chat, since he never replied me, what forced me to contact support.
G2G 回复2024-06-04
Thank you for your feedback and suggestions. We understand the importance of efficient communication and strive to provide the best experience for our buyers.
For any inquiries regarding delivery, we encourage you to directly contact the seller. If you wish to cancel an order, you can do so directly from your order page. For any other inquiries or assistance, please feel free to contact us through our support link: https://support.g2g.com/support/tickets/new.
We apologize for any inconvenience caused by the lack of communication from the seller and assure you that we will address this issue accordingly.
its good deal and good team tbh just little slow to answer but service is good just you have to wait until he be free !
G2G 回复2024-05-29
Thank you for your positive feedback and for highlighting areas where we can improve. We're glad to hear you found our deals and team to be good. We apologize for any delays in our response time and appreciate your patience.
We're committed to improving our response times to ensure you receive timely assistance. Your feedback is valuable to us, and we will work on this aspect to enhance your overall experience.
We're glad to hear that you had a positive transaction experience! Is there anything specific you believe we could improve upon to enhance our service further? We value your feedback.
The order was ok. But the time for delivery was quite long.
G2G 回复2024-05-17
Thank you for your feedback. We appreciate you letting us know about your experience. We will convey your feedback to the seller to help improve their service.
If you have any further concerns or questions, please feel free to let us know.
mostly ok but recently I was scammed by a seller, I reported it to g2g but my case was closed without any compensation. I mostly recommend it, but you have to be prepared for fraud because g2g itself does not help. I was scammed by AlfajoreShop don’t recommend this seller at all
G2G 回复2024-05-16
Thank you for reaching out to us regarding your concern about changing the language of the game. We apologize for any inconvenience you have experienced. To change the language of the game, please refer to the instructions provided on the game's official site.
We noticed that you have contacted our support team and attached a video. Unfortunately, the video was not accessible as the required permissions were not granted. Additionally, we did not receive a response from you after our agent reached out to you.
there are still scammers and u wont get the money back sometimes even if u have all the proofs of it.
G2G 回复2024-05-13
Thank you for contacting us regarding this matter. In order to assist you effectively, could you please provide the order number associated with your purchase? If you haven't already done so, we kindly request that you submit a detailed complaint report through our support ticket system at https://support.g2g.com/support/tickets/new. Your cooperation in providing this information will enable us to conduct a thorough investigation and work towards a swift resolution. We appreciate your understanding and assistance.
Hello admin, today there was a case of my dispute which was won by the buyer, I as the seller felt very disadvantaged because we had fulfilled the terms and conditions of seller protection. I don't know why if a dispute occurs it has to be charged to the seller whereas the seller only sends the order when he gets the order and doesn't provide payment, g2g should be able to deal with naughty buyers and contact the relevant bank to ask for a solution so that the seller doesn't suffer losses, I don't know why the seller can lost in the dispute even though he had accurate evidence and had followed the directions given in the product details, and the proof of delivery was accurate. because one of the orders that was canceled was a buyer who filed a lot of disputes with a very large amount, the buyer has been buying from our shop for more than 2 years and has filed a dispute recently and it would be very illogical if the buyer won, g2g must provide a solution This is the right way to resolve this dispute case, because it is very easy for naughty buyers to win disputes and many naughty buyers will take advantage of this to harm sellers on G2G.
G2G 回复2024-05-10
Thank you for reaching out with your concerns. We understand your frustration regarding the dispute outcome, and we empathize with your situation.
It's important to clarify that while we strive to support sellers to the best of our ability, the resolution of disputes ultimately lies with the banks and payment processors involved. Our ability to challenge disputes on your behalf is contingent upon the evidence provided, particularly proof of delivery.
In your case, if you have accurate proof of delivery, we can certainly assist in challenging the dispute. However, it's essential to recognize that despite our efforts, the final decision rests with the bank, which operates independently of our platform.
Frequent buyer from the site never had any real issues with the site just with some buyers however i made a purchase yesterday on the site where it did infact take money from my paypal but it seems like my order did not go through on the site itself so they basically took my money. Have posted a ticket no answers as of yet hopefully this gets resolved.
G2G 回复2024-05-09
We're sorry to hear about the hiccup you encountered during the payment process. Your feedback is highly appreciated, and we've immediately alerted our finance team to investigate your order. Once the payment is confirmed, we'll swiftly proceed with processing your order to ensure a seamless experience for you. We understand the significance of a hassle-free transaction and thank you for your patience and understanding.
Many scams on here. support is trying everything. buyed a account with 20 skins but get 1 with 2 and 16 craftable (optional)
G2G 回复2024-04-29
We're sorry to hear about your experience. Ensuring our platform is a safe and reliable marketplace is a top priority for us. To assist you further, could you please provide the order number associated with your purchase?
You can also reach out to us directly through our support portal at https://support.g2g.com/support/tickets/new. We'll investigate the issue promptly and work to resolve it to your satisfaction. Thank you for bringing this matter to our attention.
the website is slow and unstable, did my buyer recieve his end of money yet, because i can't see my purchase which i ordered and bought in my purchase order history.
G2G 回复2024-04-29
Thank you for bringing this issue to our attention. To locate your order, please go to https://www.g2g.com/g2g-user/sale
For this order, we notice the buyer has confirmed the order as received. Please do not hesitate to contact us if you require further assistance. Thank you.
Waited to long to get my coins. They said they have it but they didnt so I waited for whole one day to get it. We are not all kids who have all time of the world to wait, I'm family guy with kids so cant wait for orders that long.
G2G 回复2024-04-29
We apologize for the delay in receiving your coins. We understand that waiting can be frustrating, especially when time is limited due to family responsibilities. We've investigated the matter and confirmed that the seller has fulfilled your order, albeit with a delay. We're sorry for any inconvenience this has caused you and appreciate your patience. If you have any further concerns or require assistance, please don't hesitate to reach out.
Long story short for those who don't want to read it all, BE CAREFUL while buying something, check the seller, chat with the seller and definitely record everything you can, otherwise you can't get your money back.
Website is nice except contacting them is a pain, I bought two codes of apex coins x2 6700 and both of them were already used, you mail them, chat with seller, no one is answering, seller is offline for 2 days, g2g needs online support. If g2g reads this my username is kaliwon and I expect a fast respond to my mail please. I will edit my review after they accept my refund requests, I sent them a video proof.
EDIT: I tried to prove that I am the victim for a good 6 days because they asked for a proof while there was already one, system says that my orders are finally refunded, now I will wait for my money to arrive.
Horrible experience in general and it all mostly leads to communication. 1 star to 3 just because they finally did what they had to from the start.
G2G 回复2024-04-29
Thank you for bringing this issue to our attention. We have reviewed the evidence you have submitted and have decided the case in your favor. Subsequently, the transaction has been refunded to your payment source. Once again, please accept our sincere apologies for the inconvenience caused. We are confident that your future dealings with G2G will better reflect our commitment to your satisfaction.
Pretty good website, but the customer support and getting help from the sellers takes forever. I don't know about other categories but the design of Video Games category on the website needs a refresh, it is almost impossible to get a good look at items on sale unless you're specifically looking for it.
G2G 回复2024-04-22
Thank you for your feedback regarding your experience on our platform. Your input regarding the Video Games category design is valuable to us. In order to address this issue effectively, could you please provide us with further details about the specific aspects of the design that you find challenging? Any additional information you can provide will help us better understand your concerns and enable our design team to look into potential improvements.
Alternatively, you may also write to us at https://support.g2g.com/support/tickets/new by providing more context on the matter. We look forward to your updates on this matter.
I provided all proofs I can, my buyer also send his email notification from Square Enix. The Arthur Cao guy still declining and no respond, keep saying its not proof while I SENT EXACTLY WHAT HE SENT ME AS EXAMPLE. It's horrible.
I will change my review if they can solve problem
Okay after a week they solved the problem. I fixed it 3 star, will see how next transaction work
G2G 回复2024-04-22
Thank you for providing the necessary proof of delivery. We're pleased to inform you that we have received the evidence and have resolved the issue accordingly.
We apologize for any inconvenience or frustration you experienced during this process. We aim to provide fair and efficient resolutions, and we appreciate your patience and cooperation throughout.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you further and ensure your satisfaction.
They will give you only 50million cash if you pay for 300million
G2G 回复2024-04-22
Thank you for reaching out regarding the issue you've encountered with your recent purchase. We apologize for any inconvenience this may have caused. To better assist you and swiftly address the issue, could you kindly provide us with the order number associated with your purchase? This information will allow us to locate your transaction and take the necessary steps to resolve the issue promptly.
Alternatively, if you prefer, you can submit your inquiry through our support ticket system using the following link: https://support.g2g.com/support/tickets/new. This will enable us to investigate the matter further and provide you with the assistance you need.
We deeply apologize for the delay you experienced with your recent order. Your satisfaction is paramount to us, and we regret any inconvenience this may have caused.
We're glad to hear that despite the delay, your order was successfully delivered by the seller. Your feedback is invaluable to us, and we will ensure it is conveyed to the seller promptly for service improvement.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We are committed to providing you with the best possible service.
Did a few Services with this booster for agility was good and guardian of the rift minus thing some boosters did very well others not so good. Like not repairing pouches. Exp was good tho and rewards. (Also had to instruct using eye outfit/ lantern) / ranged was also good with chimps. But magic was not so good they only did it on 1 mob and not bursting. And not using the right gear. Streaming was nice. I would do it again. But some boosters have to do more research what is expected for this kind of money. Greets
G2G 回复2024-04-18
Thank you very much for sharing your feedback with us. We're glad to hear that your experience with the booster was mostly positive. Rest assured, we take feedback seriously, and we will definitely convey your comments to the booster for service improvement. We strive to provide a seamless experience for our buyers, and your input helps us in achieving that goal. We appreciate your understanding and willingness to provide constructive feedback.
I got my order missing somethings I told the booster to give at least some items that other boosters wouldn't need, and after the boost was done I asked for screenshots of the boost, or saved logs, and I recieved none, at least private logs would be nice since it doesnt affect anyone but that was my experience anyways
G2G 回复2024-04-12
We're truly sorry to hear about your experience. To assist you further and ensure we address this with the seller, could you please provide your order number? This will allow us to investigate the matter thoroughly and work towards a resolution. Your satisfaction is our priority, and we're committed to resolving this issue for you as swiftly as possible.
Seller gave me the wrong product, took some time to get back to me but the order was as completed, no way no get back if seller decides to ignore.
G2G 回复2024-04-08
We're relieved to hear that the seller has resolved the issue for you. However, if you encounter any difficulties or if the seller fails to respond, please don't hesitate to escalate the matter to G2G support for further assistance. We're here to ensure that your experience is satisfactory, and we're committed to helping you resolve any concerns you may have regarding your order.
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