Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
I ordered the new ageis Max through geekvape.. It arrived damaged.
I had to pay $8 to ship it back out to them after 11 days of going back and forth with multiple people through their email support. They only emailed me once a day between 12pm and 1am est. They can't garuntee the same color replacement as the one I originally wanted...
I give this company the worst customer service rating possible. It's just the worst.
GeekVape 回复2022-07-01
This is Geekvape Customer Service. I'm sorry for bringing you a bad purchase experience. Due to production problems, many colors will be out of stock. And we will tell you when we ask for your information that if there is no color you need, we will send it randomly. Hope you can understand. Thanks!
Geekvape should be close down. All they do is robbing people. Poor quality kit and you have to buy tank separate because the one with the kit is not useful. Most funny one is policy agreement I can't refund it because I opened it 🤣 go to hll!!!!
GeekVape 回复2022-06-20
This is Geekvape customer service team. Sorry for that we can only help you deal with the after-sales process in different countries differently. If you want to get a refund, we suggest that you contact the store you purchased before. Thanks!
Excellent customer warranty ruined by customer chat service
Geek Vape sent me a free replacement Aegis L200 under warranty after the my original L200 failed. If Geek Vape customer services had simply advised there was a shortage of L200’s and that my replacement would take 3 months to reach me, I wouldn’t have been happy but I would have understood. Unfortunately I was left in an annoying loop of chasing via customer enquiries where I was told I would receive an email shortly (in each case no email was received). After 15 chasing enquiries via online chat my advice is to simply send an email to customer services the online chat service was next to useless.
GeekVape 回复2022-06-20
This is Geekvape customer service team. Sorry for that due to some uncontrol reasons for production issues and Aegis L200 is very popular but no stocks, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
I first contacted Geekvape on the 08.04.2022. I have been a loyal customer for many years and recommended their products to friends. On this occasion my new device isn't working, I have sent my details multiple times, sent emails with attached evidence and uploaded evidence on Google drive. I have multiple ticket numbers and support numbers. I'm told they will update me, which they don't and I understand postage for different countries can take time but 3 months?! It is out of warranty with the UK supplier, so Geekvape were my only hope.
GeekVape 回复2022-06-20
This is Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons for production issues, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
Terrible customer service don’t offer refunds and expect me to pay to send it back to the USA so they can send replacement for a product that turned up faulty
GeekVape 回复2022-06-16
This is Geekvape customer service team. Sorry for that we can only help you deal with the after-sales process in different countries differently. If you want to get a refund, we suggest that you contact the store you purchased before. Thanks!
Poorly made products. Changed the battery in s100 and would not switch back on. Tried a few different batteries to no avail. Only had it three months. Read online this is a common problem with this company's products. Will not be purchasing off this company in the future. Get your act together GeekVape
GeekVape 回复2022-06-16
This is Geekvape customer service team. I am sorry to hear that the S100 can not be turned on. Dont worry, you can send a video to our email: [email protected] or Livechat on our website, and then we will help you solve the problem. Thank you!
I ordered may 10th, shipped may 11th, arrived in Los Angeles California may 19th, arrived in my city (temperance michigan) may 27th, went back to Los Angeles may 28th, arrived back in temperance the 30th, says delivered today the 31st. I've been home all day looking all around my house and garage and in the mailbox its nowhere to be found. I've been waiting a month. But if I order the same thing it says it'll be here in a week. This is ridiculous. I posted a review on the mod that I ordered and it was never posted because it was 1 star, got an email saying they replied to it but nothing is there when I click on the link
GeekVape 回复2022-06-01
This is Geekvape Customer Service. Sorry to hear that there is a problem with your order. We need to confirm first that if you purchase it from our store? If so, please send an email to [email protected]. We will help you solve the problem. Thanks!
Terrible customer service, I purchased a geek vape m100 from my local vape store after a, while the vape kept cutting out under the 90 days garentee so I contacted geekvape customer service after dealing with a few robots I thought I got through to someone with intelligence sending all my info and a video of the vapes problem, the emails are like playing ping pong with them and eventually they said they would replace the vape, so after yet more emails to robots I'm still waiting to see if it has been dispatched still ongoing, nearly three months now, and before geek vape respond with contact our custor service team, no thanks I've been there done that at least a dozen times very poor from them if only they were truthfull with people
GeekVape 回复2022-05-31
This is the Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons for producing problems, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
I have bought 2 of these vapes and 1 onevof them started going by itself and the other one doesn't have the screen come on sometimes.
GeekVape 回复2022-05-30
This is the Geekvape customer service. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Even after email and 24 7 chat my Order was never received but my card got charged.poor customer service. Phone number is invalid. Poor support online as well. I do not recommend purchasing anything from this company. We ordered and tried to get in touch to make it right with out any communication back. Buyer beware.
GeekVape 回复2022-05-30
This is the Geekvape Customer Service. Sorry to hear that there is a problem with your order. We need to confirm first that if you purchase it from our store? If so, please send an email to [email protected]. We will help you solve the problem. Thanks!
Zero stars would be best. Absolutely condescending customer service.
GeekVape 回复2022-05-27
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email: [email protected], you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
Been trying to get a replacement vape for me and my wife since January. They sent the same ones with the same issues. Been trying to reach Someone in Management or Corporate. I’ve even reached out to a lawyer. These people Lie and don’t stand behind there products l was almost seriously hurt by their vape products and still no response!! Do not buy anything Geekvape. I use to love them. There horrible!!
GeekVape 回复2022-05-26
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email: [email protected], you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
Didn't think this would be a scam but apparently they are into that type of stuff. USPS told me the address I entered for shipping was not the address that was put on the label! I have emailed multiple times and never got a response.
GeekVape 回复2022-05-26
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat, you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
Having been a loyal customer for many years, I invested in an additional Aegis Geek Vape Solo in case anything happened to my current one, but the new one has never worked. I am so disappointed in Geek Vape customer services, I have tried email, live chat and phone. It is like I'm just getting an automated reply asking me to provide photos, videos, proof of purchase, my details etc. I have done this multiple times and via Google drive, email attachments etc. I finally get an email confirming receipt of my evidence and that I would be updated... over 3 months and NOTHING. Very disappointing.
GeekVape 回复2022-05-24
This is the Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
Wow after reading the reviews I came to the realization I was scared by GEEKVAPE after I ordered before thinking yhis was legit got first order last year good than got the order but when I reorder this year got nothing got a bull$#it excuse it WAS DELIVERED post office has no record SCAM DROP SHIPPING FROM GEEKVAPRE. WILL NEVER ORDER FROM YOU LOSS MY INFO now they want me to knock on my neighbor door to see if they got it (same post man 19 years)the information Givin FAKE
GeekVape 回复2022-05-24
This is the Geekvape Customer Service. Sorry to hear that there is a problem with your order. We need to confirm first that if you purchase it from our store? If so, please send an email to [email protected]. We will help you solve the problem. Thanks!
I bought a Geek vape Ap2 pod kit and it accidentally fell out of my pocket and began auto firing like it was speaking in morse code which is odd considering that its selling point was that it was shock proof. Went to the store and bought another one because i thought it was human error on my part, well no, in fact the second one started auto firing again after three days. So i obviously went back to the store and the clerk was nice enough to give me two free ap2’s (i got two because Apearently i didnt have to buy the second one). After a week with my 3rd one low and behold it began auto firing. I didnt even bother opening up the 4th one that was still in the box because chances are it would just auto fire like the last 3, and instead just exchanged it for a Caliburn. The quality of their products is questionable this experience and the customer support number is absolute dog sh** they dont even pick up phone.
GeekVape 回复2022-05-24
This is the Geekvape customer service. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible that you can contact us directly with a private message. Thank you!
stupidly bought a second geek vape, what a terrible idea that was. poorly designed flimsy internals... Never again!
GeekVape 回复2022-05-20
This is Geekvape customer service team. I'm sorry to hear that. If there is something wrong with the product, please contact us in time through the Livechat on our website or support email: [email protected], we will help you solve your problem as soon as possible.
I have been trying to get them to honor their warranty. The screw in the bottom snapped. It cut my finger and required 8 stitches. I have spoke with I don’t know how many people and have been promised more times that I can count it will be taken care of. Just want them to do what is right as a paying customer. So disappointed.
GeekVape 回复2022-05-09
This is from customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email: [email protected], you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
Bought 3 faulty geekbar, retailers ask me to contact official customer support and i never got reply from them.
GeekVape 回复2022-05-05
This is from customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email with the SC code to our customer service: [email protected], we will help you verify the authorize and solve the problem. Thank you!
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