Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Ordered from geekvape.com Dec 15th. Shipping label not even created till Jan 6th. Called customer service and was told that they would have to refer me to the actual geekvape team their just customer service lol. Haven't recived my product and they don't care if they help me or not.
GeekVape 回复2023-03-06
This is the Geekvape Customer Service. If you want to check the order, please contact the store you purchased from. We are sorry that we cannot help you but only replacement. Thanks for your understanding.
I was really shocked to see all of these negative reviews. I’ve been using one of these vapes for over 2 years. I think these are great because they are very durable. When I’m out on a construction site, I’m not worried at all about it. In fact, one time I accidentally put it through the back window of a car…. Vape still worked. Just upgraded to the new model. Never used their customer service, but I’ve never needed to because the product is so good, and I go to a shop that sells them like an adult.
GeekVape 回复2023-03-06
Thank you for your support and love for Geekvape! I hope we will have better products to bring you!
If I could give a negative 1 , I would .. this vape is absolutely crap . Don’t waste ur money!
GeekVape 回复2022-12-30
This is the Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time, we will help you solve your problem.
Broken tank. Sent the videos/images to them and provided all the evidence. They agreed it needed replacing. I am now 6 months in to my complaint and it is still not replaced.
At first they will lie and tell you that they can’t find your complaint.
They lie and tell you it has been actioned.
They lie and say that they will escalate to managers.
They lie and say they will contact you.
They will fob you off with every single interaction you eventually get with them.
The warranty isn’t worth the paper it is written on.
Every single interaction I’ve had with them on “Live Chat” is slow and frustrating.
I love their products but their Customer Service and their Warranty on faulty goods means I will absolutely never buy from GeekVape again.
GeekVape 回复2022-12-28
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you， maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
sent email as they sugested never got a reply acceppt them asking for a video of the problem pictures of box reciept ect sent all accept videoand they still wont sort it keep away from theese robbers
GeekVape 回复2022-12-28
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you， maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
The address they provide you with to send your defective device back to is 2352 FOOTHILL blvd Oakland CA 94601
USA
I looked it up on Google maps and it’s an abandoned house with graffiti and boards slapped on it! What the actual fu*k!? And in the warranty they give you when you purchase their defective device says THEY will pay to ship it back. Now they want me to pay? What’s the scam here exactly? Are they switching out broken pieces from one device they were sent back (for free) and switching em out with working parts of a different device that someone else sent back and then RESELLING THE DEFECTIVE DEVICES BACK TO OTHER CLUELESS VICTIMS????
GeekVape 回复2022-12-26
This is the Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
mod died after two days wont switch on loads of people with same problem geek vape just stall wont do anything keep away from theese scammers they dont reply to any emails just keep on with delaying tactics meanwhile i am stuck with a £63 brick, terrible they should be banned from selling in uk going to contact trading standards afyr trying chat as u sugest twice just get hung up on
GeekVape 回复2022-12-26
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can contact the livechat on our website so that we can help you deal with the problem as soon as possible. Thank you!
I have a geekvape b3 unit well the charger area won’t accept the charging plug so I can’t charge my vape please advise me on my options
GeekVape 回复2022-12-26
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
I bought a GeekVape and after only a couple of days after purchasing the Mod stopped working. I reported this to GeekVape on the 16th May 2022 and supplied proof of purchase, picture of the box and video showing the issue. They agreed to send me a replacement. It is now the 23rd November 2022 and they still haven't sent me a replacement. Disgraceful service but I'm not letting this one go......
GeekVape 回复2022-11-24
Hello. This is Geekvape Customer Service. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one as soon as possible. Please resend your ticket number to our customer service. We will help you recheck it. Thank you!
CUSTOMER SUPPORT DOES NOT EXIST.
I had a massive leak issue with one of their tanks. I just went and bought myself another one not really caring about the warranty. But after the problem was on the second bought item from them, I contacted customer support. They requested I take photos of the problem, and the scratch off number located on the back of the product box and pictures/video of the problem. I did that. Then they switch customer reps and say they don't know about it and ask to repeat the process. Now five different reps, and over 40 emails and they play the same game. I'm not even kidding at how bad they are, they honestly don't care one tiny bit about you and would rather send you in a customer service loop that is OBVIOUSLY meant to prevent you from getting any warranty replacement, or making the process so convoluted and repetitive that you just stop asking altogether. I would NOT purchase any thing else from here, nor would I recommend buying their products. If it were up to me, I would make them be held accountable and serve a massive fine and penalty, but it's not against the law to deceive people. Don't buy anything from them is all I can tell you. Remember, you were warned.
Oh geek vape. I'm shocked at the way you treat your customers. I've been a loyal GeekVape customer for year's. My last one lasted me many years and I had no issue with it. I became your number 1 fan. I bought a brand new GeekVape two months ago. From the start it had this "is this a new coil" issue but it was so random and rarely happened so I just clicked no and carried on. Now it constantly asks me, sometimes three times in a row, if there is a new coil. Something is really wrong. I contacted your customer service (I have the screenshots) and because I had so much faith in your quality, I threw away the box and am now out over $100. What's worse? You guys left me with zero resolutions and closed the chat before trying to help me fix this situation. Beware to your customer's, they will rip you off and not make it right..I will never buy your product again and will spread the word about you to every platform and person I know.
terrible product now myzues tank has gone cant get any airflow top wont lock down i am going back to my aspire skystar and clieto 120 much better reliable think this lot is fit for the bingeek vape customer support is a joke
GeekVape 回复2022-11-15
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service at [email protected] or contact the LiveChat on our website. Thank you!
bought another one as i like the mod this one lasted two days geek vape wont do anything about it loads of people with same problemand the same responce from geekvape ie nothing dont buy from this company
GeekVape 回复2022-11-14
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service at [email protected] or contact the LiveChat on our website. Thank you!
I WOULD GIVE LESS THAN 1 STAR IF POSS FOR THEESE ROBBERS GOT A AEGIS X STOPPED WORKING GEEK VAPE WONT DO ANYTHING NOR WILL THE PLACE I BOUGHT IT FROM AS THEY SAY GEEK VAPE ARE TERRIBLE AT WARRANTY CLAIMS FEEL ROBBED COST £67 LASTED TWO WEEKS
GeekVape 回复2022-11-09
Hello. This is the Geekvape Customer Service. Our products have a warranty period and the required verification information. If you do not meet the conditions, we will not be able to arrange warranty. Hope you can understand. Thank you!
Scam company!
They don't replace damaged products even if they are within the warranty period.
Don't buy their products! The only way is to sue them as I did so you can get what you have paid for.
GeekVape 回复2022-11-09
Hello. This is the Geekvape Customer Service. Our products have a warranty period and the required verification information. If you do not meet the conditions, we will not be able to arrange warranty. Hope you can understand. Thank you!
Terrible! I brought one of there vapes that lasted 2 weeks. I got in touch to claim on the warranty to get excuse after excuse as to why it hadn’t been sent. This has been going on for 2 months now. If I was anyone looking to buy a vape don’t bother with this company. Cheep Chinese crap!!
GeekVape 回复2022-10-25
This is Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. You can contact our customer service team again and we will expedite the delivery for you. Hope you can understand. Thanks!
Order placed on October 4th. I was given the choice to have my order shipped from a USA warehouse via USPS, and this was clearly stated on the order confirmation page. Didn't receive my tracking info until the 16th, and realized the tracking was not USPS info but instead a BTD international tracking number. Looked up the BTD number and saw my order has just left China today, October 21st. NOT OKAY leading a customer to believe they're ordering domestically when in fact they're not. Will never order from this company again.
GeekVape 回复2022-10-25
This is Geekvape Customer Service. Sorry for the late delivery. If you purchase from our website store and want to confirm the updates of your order, please contact the email: [email protected]. We will help you solve the problem. Thank you.
Coils are of poor quality. I have a Zeus tank which primarily uses Geekvape Z 0.2 coils. Used to have no problems with the coils but over the past several months it is hit or miss with quality. Buy a 5 pack of coils and 1, maybe 2 are usable. The other ones are garbage. Put it a brand new coil and receive constant “Atomizer Short” or “Ohms too low” warnings every other hit. Throw in the next coil, constantly spitting. It’s like I’m spending money on Russian roulette whether or not I’ll get a good batch. I’ve searched around the internet, I am one of many experiencing these problems with this companies coils. All these complaints and they still haven’t updated the QA and quality of their coils. I’ll be getting a new tank soon. One that I’ll make sure doesn’t use coils from this company.
GeekVape 回复2022-10-09
This is Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Terrible service. Purchased my vape from a local store 7/27/22. As of 9/9/2022 it stop working wont turn on. Contacted the local store they told me to contact geek vape since I still have the 90 day warranty. After speaking to customer service and their "warranty department" via email. They stop replying back to my emails and when I write via chat on their site no one wrties back! After submitting proof of payment, picture of the box and video showing the issue! How can you offer warranty but dont honor it?? I will never get anything for this company ever again!!! You spend alot of money on the vape and juice and cant get a replace! Company is a JOKE and UNPROFESSIONAL!!!
GeekVape 回复2022-09-26
This is Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time via 24h Livechat or email: [email protected], we will help you solve your problem.
I bought a brand new aegis 2 vape from their website
I bought a brand new aegis 2 vape, I didn’t get an order number when I purchased it and I thought that’s weird but I ignored it. My vape arrived late and from the moment I got it does not work correct. Keeps burning my lips and barely any smoke gets out. I contacted support to request a refund and at first the guy told me it’s my fault that the vape is not working because I was changing the coil. I explained to him that I have not done any adjustments and that I just want a refund. He then said that he has forwarded my request to the Chinese store team and that I’ll get an email in 24 hours. After 4 days of waiting I hit up support again and spoke with Richen. He told me that a replacement request has not been set and that he has to escalate the case to the email department. What??
I explained to him my case again and told him that I want to speak to a supervisor and the guy said we don’t do refunds and closed the chat.
GeekVape 回复2022-09-22
This is Geekvape customer service team. Sorry for that we can only help you deal with the after-sales process in different countries differently. If you want to get a refund, we suggest that you contact the store you purchased before. Thanks!
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