Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Do not trust this company!! Dangerous products and appalling behaviour!!
I purchased 12 of the new AP2 units as I was a big fan of the original Pod system. 8 of these have completely failed with the auto-firing issue that many users are now reporting. I have had a ticket open with the support team for 2 months!! I have wasted hours in their live chat which always ends with them hanging up!! They are totally unwilling to provide any kind of support!!
They are doing everything in their power to cover up this critical design flaw and are even continuing to sell units that they know to be faulty!! Let me be clear... THIS ISSUE IS DANGEROUS!! I have personally been burnt as a result of it and it was only by pure luck that I spotted the unit auto-firing before it burst into flames!! This company is knowingly supplying retail customers with dangerous products!! Not only should they not be trusted... they should be behind bars!!
In response to the recent reply: I have already sent this information to you 3 times!!
GeekVape 回复2022-09-22
This is Geekvape customer service team. I am sorry to hear that there is a problem. Our R&D team has been able to fix that.Dont worry, you can send a video to our email: [email protected] or Livechat on our website, and then we will help you process a warranty and send a new replacement to you. Thank you!
Recently broke a small piece on my mod, so I sent an email to GeekVape looking to purchase a replacement piece. I got no reply, so I called a few days later. Service rep was kind upfront but disregarded the description of the issue I stated to him and started going on about warranty. I again stated my issue, saying I was willing to purchase a replacement part, not looking for a warranty replacement. (I did break the piece myself, but it was simple plastic that could be replaced and work properly again). He said I had to go online and chat with a live rep. The first live rep stated he did not have a replacement part, you'd think the MAKER of this product had every single piece available right?Guess not. He then signed off and I was assigned a new rep that IMMEDIATELY closed my chat window and apparently blocked my IP so I could not open another chat window. As a customer service rep working for a big manufacturing company, this is unacceptable service and I will never be purchasing another product of theirs again. Don't waste your time, listen to the hundreds of 1 star reviews! It shows!
Edited to add side note: Who puts the warranty label on the paper of the outside of the box, when the information regarding the warranty is inside the box? My local vape shop took the outside sleeve off so there is absolutely no serial or warranty code present. Great idea.
GeekVape 回复2022-09-22
This is Geekvape customer service team. I am sorry to hear that there is a problem. But we dont sell the accessories. And our R&D team has been able to fix that.Dont worry, you can send a video to our email: [email protected] or Livechat on our website, and then we will help you process a warranty and send a new replacement to you. Thank you!
I bought a AGIS Legend Mod from GeekVape(Nov 2021)within weeks it stopped working.
I bought another(March 2022)thinking the first was a ‘one off’ faulty one,the second Mod also suddenly stopped working within weeks of purchase as it was still within the 12 week warranty period I contacted GeekVape for a replacement.
To date, 3 months and numerous emails later to their customer service I still have not received a replacement.
My emails are no longer being respond to.
I would NOT recommend anyone purchasing from this company as their products and customer service are sub standard.
Rhian Appleby
GeekVape 回复2022-09-06
This is Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time via 24h Livechat or email: [email protected], we will help you solve your problem.
Disgraceful company.
Just bought a aegis mini which leaked on it's first fill. Leaked before ever being fired. Now when fired it leaks oil everywhere. Also their coils have the shortest life of any coil I've used no doubt built on purpose like that to grub as much cash as possible. I'll be throwing this tank in the bin as soon as and replacing it with one that doesn't leak,which will have the added benefit of not giving any more cash to geekvape.
If elfbar or a elfbar type company would make their disposable vapes cheaper they would put this type of cowboy outfit out of business in short order. It's only because vaping mods is still cheaper than disposable but if that changes the likes of Geekvape will dissappear into the obscurity they deserve.
GeekVape 回复2022-08-25
This is Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time via 24h Livechat or email: [email protected], we will help you solve your problem.
I reached out to customer service after purchase a defective item. it was still under warranty so it should have been easy. they took all my information and told me one was on the way but the color may not be the same. no biggy. here we are almost 6 months later and after having 3 different cs reps tell me the same thing im going to guess im not getting anything.
Extremely dissapointed. DO NOT BUY FROM GEEKVAPE ONLY BUY FROM A RETAILER THAT HAS THEIR OWN WARRANTY GEEKVAPE WILL NOT HONOR THEIRS.
GeekVape 回复2022-08-22
This is Geekvape Customer Service.We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. As for your package, you can contact our 24 hours live chat or email: [email protected] to check the status of your package. If it is stuck or returned, we will reschedule it for you. Hope you can understand. Thank you!
I bought my L200 about 6 months ago. i dropped it once and partly broke its fall with my foot. The same part everyone is talking about has broken. i went to their website and used the chat. i jumped throught all the same hoops everyone else is talking about to be told that the warranty is only 90 days. i dont care about warranty, i just want to buy this £2 plastic part!
They say that they dont have any, i call BS.
There will be a place that has a bin full of these on the production line.
I did buy the same one again at £55 and the only credit i can give them is they did actually revise the part. it now has reinforcement sleeves to two of the screw holes and they now have longer screws. I upraded my old one temporarily with the new parts. it is interchangeable, you just need the longer screws and plastic support.
Theres no excuse for not supplying.
Edit after reply: and there you go. A weak part which has been revised by Geekvape. This shows that they acknowledge the flaw and that just do not care enough to make the part available forcing you to spend £55 on a replacement mod. For this £2 part I would pay £10 - £15 to make my otherwise perfect mod work again.
It’s a 2 minute job to swap, no skills needed and no risk.
GeekVape 回复2022-08-22
This is Geekvape customer service team. I am sorry to hear that there is still a problem with the top parts. But we dont sell the accessories. And our R&D team has been able to fix that.Dont worry, you can send a video to our email: [email protected] or Livechat on our website, and then we will help you process a warranty and send a new replacement to you. Thank you!
Dont buy Geekvape Aegis L200! Broke after one drop!
EDIT (same day)- As you can see GV replied to my review. I appreciate how quickly they replied & I got my answer about them selling parts. They also said if I sent video & other info it could be fixed but after reading reviews I doubt anything will be done. Especially with warranty since I dropped it. Im going to raise review 1 star for at least answering my questions.
I got a Geekvape Aegis L200 kit as a gift last xmas. I was getting in the car & dropped it. I picked it up & the whole top, tank & all, was just hanging there by the silicone piece. So I checked things out. That small (IMO) of a drop shouldn't have had that much of a catastrophic outcome! Because of the plastic piece Geekvape used (should be metal) all 4 corners popped but all 4 screws still in the holes. I do understand that I dropped it though & thats on me totally. So I called vape shops & they dont sell just parts. So I contacted Geekvape to see if they could sell me that part. All I got was some generic message saying since I was the cause the warranty wouldn't apply to me. THATS NOT WHAT I ASKED! ALL I WANTED WAS A PLASTIC PART THAT I WOULD PURCHASE! So I just left the chat. After checking reviews this is a very common problem with L200 owners. I vape all day every day. I'm always doing something so I do drop my tanks. But both of my Smok T-privs took a beating & both still work! I dropped this Aegis L200 once & it's done! Now with that said, I loved this mod before this happened. It looked amazing! Easy to use, liked where the screen & button position were. For 2 battery it wasnt too bulky. The tank that came with the kit I love even more. Ya, the tank didn't bust when I dropped it! It works on my old T-priv. So save yourself some $$ and just buy the tank, buy a better mod that can withstand a single drop! It's just something that happens a lot with many vapers! Believe I will be returning to Smok or doing more research to find a mod that can handle me! The price tag for the L200 is not worth it!
GeekVape 回复2022-08-19
This is Geekvape customer service team. I am sorry to hear that there is a problem with the top parts. But we dont sell the accessories. And our R&D team has been able to fix that.Dont worry, you can send a video to our email: [email protected] or Livechat on our website, and then we will help you process a warranty and send a new replacement to you. Thank you!
Avoid at all cost better vape companies out their …
This company is only getting getting one star due to the pure fact that I have to give one I brought a geek vape legend Agis of Amazon on the 1st June when received this it did not work got in touch with geek vape technical support after going through loads of chew with them they advised would replace under warranty still have not received replacement the company is a joke poor customer service every time you make contact with them they change the goal posts absolute joke they take money under false pretences their vapes are faulty and the warranty they provide is worthless as they don’t send replacements avoid at all costs
GeekVape 回复2022-08-12
This is Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. You can contact our customer service team again and we will expedite the delivery for you. Hope you can understand. Thanks!
I wouldn't even give 1 star but I had to!! They sold me an RTA that would not work at all no matter what build I used as far as coils. I contacted them and was told by numerous different individuals through email that they were going to replace it and asked for all of my contact info and personal info so they can make a ticket. They never came back with a ticket # and i would then email again asking for the same person i spoke with "Jane" and every time i contacted them and gave the # or the customer complaint they would ask for the same pics, videos, product codes, pics of the product and back of box and receipt. I would go through about a week or two of emails back and forth until they asked for all of my info and i was told they would be sending a replacement out. Then a month or two went by without any replacement coming in the mail so i would email them again with the same info and they would want to start over from the beginning. So after about 11 different names of people that I went through the entire process with and was told by at least 9 of them that they would send a replacement I STILL haven't received any refund or replacement for the $48 RTA piece of junk they sold me. EVERYTHING about this company is horrible so save yourself the hassle and go elsewhere for your vaping needs. Worst EVER customer service, worst EVER quality. DO NOT BUY DIGIFLAVOR or GEEKVAPE products. They are the same company and they are HORRIBLE and UNPROFESSIONAL SCAM ARTISTS.
GeekVape 回复2022-08-10
This is Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. Please contact us again, we will arrange as soon as possible. Hope you can understand. Thanks!
Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.
In February, I ordered a Geekvape Z RTA, which advertises great bottom feed. However, the RTA didn’t come with a bottom feed pin, so I contacted customer support. No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number. A month later and I hadn't heard anything, so I called CS. It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense. I returned the RTA and wait two months, but nothing. In early June, tried calling, but the phone number is out of service. I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16. June 16 comes and I hear nothing. CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing. Now phone is out of service and live chat no longer is working. Replies to my emails only say that they are checking into it. I'm now out the original RTA, the replacement, and the shipping costs.
GeekVape 回复2022-08-16
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Bought a geek vape (normally I buy Apire, and let me tell you, GEEK VAPE is TERRIBLE!!!!!!!!! The thing gets so hot, even at 15 watt, at higher wattage it burns my lungs, the air mixture adjustment is a joke (it gives no resistance), and you can't get a full draw. Also, there's juice in my mouth from this thing. And what's with the HUGE nozzle? A ridiculous product, never again.. Oh, and GEEKVAPE, spare me your canned "IM SORRY" reply. Just go away!
GeekVape 回复2022-08-01
This is Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time via 24h Livechat or email: [email protected], we will help you solve your problem.
It is the second device I buy from geek vape and the second time I have the same issue with the battery lock being impossible to use. It just keep jumping when you try to lock it.
Regarding the price and the fact this issue happen after less than a month of use, I would recommend this product at all.
GeekVape 回复2022-08-01
This is Geekvape Customer Service. Our products have been upgraded and improved the battery cover. You need to press or push the battery cover hard to close it completely. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
They act nice on here like that they care then don't follow up, same scam type stuff they do if you have any issues. I even mean day one issues. I don't blame it for being hard if you've had the devices months but wasn't my case. I gave them a chance for me not to charge back and contact my sources. They never did anything or attempted to fix it. There will not be any more chances. The product would be best in business if they didn't have the worst customer service I've ever dealt with. I've owned over a hundred mods so I've dealt with many, 20 of them being geek vape.
GeekVape 回复2022-07-29
This is Geekvape customer service team. We are sorry that our customer service didn't satisfy you， maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
I've owned over 20 geek vape mods. I've only had trouble twice but their customer service is shady as hell. They sent me a device dead on arrival and after 50 emails finally said to pay to ship it to them and the replacement want match the color I picked. I will be following up on this with the BBB. They also didn't honor the last warranty, their essentially scammers with a good product. Good thing there is other companies that can do the same with solid support. I hope geekvape shuts down if they don't change.
Edit : I would be more than happy to work this out with you guys, I don't want to dislike Geekvape because the products are unique and good. I buy mods constantly. I've just never been so frustrated in my life. It's not even that much money, it's principal. It's not worth my time aside from the fact I do review these products for free and I'd like to have good things to say. I'll even edit this, if I see ya'll care enough to do the right thing. I'm not asking for extra anything. There was no further conversation on color just that I want get my original color and it would be random. If it's out of stock that's one thing but it was not worded in that way at all.
GeekVape 回复2022-07-20
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We will inform you in advance if the color you need is out of stock, we will send the color to you randomly. If you receive the product again problems, you can contact us at any time, we will actively deal with for you. Thanks for your understanding.
Absolutely horrific customer service. I'm an avid long time vaper and have been a loyal, dedicated supporter of the Geekvape brand / products. I purchased a Geekvape L200 and the fill hole seal on the tank broke. It cannot be repaired and their is no replacement seal available as a result. I reached out to their customer service via the online chat and after lengthy communication, was promised that I would immediately receive an email whereby they would resolve my issue with a replacement. No such email arrived. Then, I reached out to them via their customer service email link support@..., NO response. I just tried to reach out to them again via their online chat and was hung up on 3X! Very upset as I had thought they were an outstanding company with exceptional products. Time to switch to another brand as they obviously do not support their loyal customers should they/we have an issue. Disgusting and all over a tank seal!!!! Shame on Geekvape!
GeekVape 回复2022-07-20
This is Geekvape customer service team. We are sorry that our customer service didn't satisfy you， maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time. We sure will help you sincerely, Hope you can reply us soon!
I purchased a geek vape mod and it died within 30 days. Customer Support is TERRIBLE!!
I purchased a geek vape mod and it completely died within 30 days of purchase. It took a week to actually get a service order. I shipped the unit back to the provided address and they now state it was never received. I will be looking for a different brand and will issue a buyer beware. Customer support is terrible.
GeekVape 回复2022-07-20
This is Geekvape customer service team. We are sorry that our customer service didn't satisfy you， maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Does not honor Warranty -UPDATE- in a reasonable time
Update 20220917 After 9 months I finally got my Aegis mod replacement and it got here 2 weeks before I move. changing from 1⭐ to 3⭐. Thank you GeekVape
I have been waiting for a replacement Geek Vape Aegis since December 2021, now it's July 2022. I contact almost monthly to check on status and I get the same response still being processed. This is ridiculous GV, I get covid delays but this is ridiculous. I have only ever bought Aegis and now will never again.
UPDATES
Aug 15 2022: geekvape sent a request on trustpilot for my return/warranty reference number. I sent it but have not heard back and not received anything still.
Sep 4 2022: tried customer support chat 2 more times. every time they say they're new and are clueless and system isn't working for them and we'll get it to you soon. I also emailed them over a week ago and have yet to get even an inquiry received email. This company should just shut it's doors. YOU SUCK GEEK VAPE
Sept 5 2022 1145pm: I emailed again and left a review on their FB page 4 Sept at 12am. they emailed me at 2am saying my mod has shipped w/ a usps tracking #. checked # and "Label Created, not yet in system". we'll see what happens first, my mod gets here or I move.
Sept 9 12pm Still cannot track via any link or number they sent.
Tracking Number: *****
Status Label Created, not yet in system
GeekVape 回复2022-07-12
This is Geekvape customer service team. We are sorry to hear that there is some problem with our service. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
I bought a geek vape about 3 months ago and the battery was dodgy from the get go not holding its charge and being fussy about which chargers would be effective. I only had it a few months and now it's died all together. Don't waste your time or money
GeekVape 回复2022-07-04
This is Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
I submitted a warranty claim and after writing numerous email messages back and forth, I am still waiting for a replacement mod. It has been over 7 weeks and still no replacement. DO NOT BUY GEEK VAPE Products. I am very disappointed that Geek Vape will not better take care of their customers.
GeekVape 回复2022-07-01
This is Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. Due to some uncontrol reasons for production issues, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
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