We are committed to making every customers are able to buy what they really need when they are in we , and enjoy shopping time.On our website you will find a wide range of personalized gifts, from custom-named jewelry to uniquely designed homewares, all demonstrating our pursuit of creativity and uniqueness. Whether you're celebrating a birthday, anniversary, wedding, or expressing friendship and love, our wide range of options ensures you'll find the perfect gift to make the recipient feel special.
They sent the wrong item and it was no where close to what i ordered! It fit in my hand and held about 3oz of liquid. Although it did not have ANY measurements or size for a whiskey decantor i didn't expect a hand held tiny item for $45. They wanted to force me to keep it by first offering a 70% refund. I had to go back and forth to make them refund the full amount I paid. Ordering from Facebook is a gamble. Not doing it again. They are ripping ppl off!!!
Order the product June 2nd didn't receive it till August 22nd it was a anniversary gift for July21st. The product isn't as described very very small compared to what was advertised. I was very disappointed and would like a refund. I will NEVER order from this site again
I am very disappointed with the product I received. It looks nothing like the product that was advertised or shown when I placed my order. The item I received is significantly different in appearance and does not match what I expected based on the listing.
I would appreciate a resolution to this issue, whether that is a full refund or a replacement with the product that was actually advertised. Please let me know how you intend to resolve this.
Thank you.
What they advertised and you receive is not same. Product is smaller and not an exact match to what is advertised. My advice is don't buy from this website. I had to wait for a very long time for delivery.
Very disappointing experience. My order was significantly delayed, and when it was finally shipped, the seller left my house number off the shipping address. I contacted them three times with the correct address but received no response. I never received my order.
Instead of providing a full refund or replacing the item at no cost, they first offered only a 50% refund and later increased it to 70%.
I paid 100% for an item I never received due to an error that was not mine. Very poor customer service and communication. I would not recommend this seller.
Very poor quality and misleading advertising. The item I received does not match the photos or description at all. I tried to contact them to return the item and get a refund, but they completely ignored me. A total waste of money!
They refused to return my item. I didn't like the product when it arrived. I tried to return it and they constantly refused it without a good explanation.
Getwelfare 回复2026-02-11
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
The lettering was so tiny and there was one bolt missing
Getwelfare 回复2026-02-11
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
It took over 2 months to arrive and only was sent after I complained, it missed my sisters graduation and looked nothing like the photo of her I had given the company. Very expensive and a waste of money.
Getwelfare 回复2026-02-11
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
Do not use this company. They sent me the entirely wrong item and then refused to refund me. Am currently going through the chargeback process with my credit card company to get a refund.
Getwelfare 回复2026-02-11
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
I paid extra delivery charges of £25 to get the item shipped quicker. However that didn't happen and it took 5 weeks to arrive whereas I had paid for it to arrive in 1 week. The item was shoddy and cheap. The plaque didn't even look like the person I had it made for. Nothing like the picture I had issued and the colouring was terrible. The acrylic was cheap and breaks easily. I wouldn't recommend this.
Getwelfare 回复2026-01-06
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
Would NEVER buy from this seller again, waiting over 2 months for my purchase and when it came it was truly shocking not what they advertised, please save your money. If I could give it 0 stars I would.
Getwelfare 回复2026-01-06
Dear Customer, we are very sorry for any inconvenience caused. We understand that the product did not meet your expectations. We deeply regret the inconvenience you have experienced. Should you discover any damage or defects with the product, please contact us again by email at [email protected]. We will assist you promptly in resolving the issue.
My order took a long time to arrive but was as described. The quality was poor compared to the advertised item.
Not good value for the price. Would not buy from this company again.
Getwelfare 回复2025-11-21
Dear Customer, We are deeply sorry for the inconvenience caused. We understand that the product did not meet your expectations. We are deeply sorry for the inconvenience caused to you. Regarding any damage or mistakes in the product, please contact us again by email: [email protected]. We will assist you in resolving the issue in a timely manner.
Terrible experience, don’t recommend, furthermore avoid if you don’t want to be robbed of money. Product nowhere near to what is advertised, customer service absolutely disgusting, using foreign languages to respond to your query mixed with English, to me action with premeditation to wind up customer. From the start not wiling to help,
Getwelfare 回复2025-11-21
Dear Customer, We are deeply sorry for the inconvenience caused. We understand that the product did not meet your expectations. We are deeply sorry for the inconvenience caused to you. Regarding any damage or mistakes in the product, please contact us again by email: [email protected]. We will assist you in resolving the issue in a timely manner.
I wouldn’t even give this company 1 star! I don’t know how they keep trading. I sent for a personalised memorial plaque. It took way longer than the 12 days I was told it would take. When it came, the photo and words were printed on the wrong side of the heart, ( Matt side, not the gloss). The photo wasn’t lined up properly in the inset. They stopped replying to me!!
Getwelfare 回复2025-10-16
Dear Customer, We are deeply sorry for the inconvenience caused. We understand that the product did not meet your expectations. We are deeply sorry for the inconvenience caused to you. Regarding any damage or mistakes in the product, please contact us again by email: [email protected]. We will assist you in resolving the issue in a timely manner.
My order came much much smaller than I expected it to be. He loved it but his helmet definitely can’t hang from it and barely 2 hats.
Getwelfare 回复2025-09-29
We sincerely thank you for your feedback, thank you for liking our products. We will collect all valuable suggestions and suggestions and strengthen our service attitude to make customers satisfied and have a comfortable shopping experience. We are very happy and look forward to continuing to work with you in the future
The personalised dog mat i ordered was awful, looked nothing like the picture showed on advertisement. It was just a picture printed on cheap thin sponge. Probably the worst thing I've spent my money on. These companies should not be allowed to deceive people like this. I'd give zero stars if possible.
Getwelfare 回复2025-09-29
Dear Customer, We are deeply sorry for the inconvenience caused. We understand that the product did not meet your expectations. We are deeply sorry for the inconvenience caused to you. Regarding any damage or mistakes in the product, please contact us again by email: [email protected]. We will assist you in resolving the issue in a timely manner.
DONT BOTHER
I ordered with enough time whilst paying for the express delivery. When I emailed and questioned where my item was i was told don't worry its in production. They said go on to your tracking which only showed my order. After multiple emails right near the date I needed it they send me a picture of it on their desk saying there was a fault which they circled bit I can't see it. Have had to get paypal involved who have issued a full refund due to fake tracking.
Disgusting company
Getwelfare 回复2025-09-19
Dear Customer, We are deeply sorry for the inconvenience caused. We understand that the product did not meet your expectations. We are deeply sorry for the inconvenience caused to you. Regarding any damage or mistakes in the product, please contact us again by email: [email protected]. We will assist you in resolving the issue in a timely manner.
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