This company is 100% a fraud, that just takes extra steps to throw you off from knowing it. They’ll take your order, offering a shipment date unreasonably in the future because secretly they actually don’t even have the product in stock, and for all you know never planned to. About a month after taking my money, they then sent me an email that my order was being canceled and I’d be refunded. That was almost a month ago and not shockingly, the refund never came because it was never initiated. So I called them today. They don’t even say their company name when they answer! They do have a “support” agent in order to look more legit apparently, but as she didn’t even confirm with me what I’d ordered, just said she’d let accounting know to send the refund, I’m sure as heck not expecting any refund to go through this time either! This fraudulent “company” is even more of a disgrace than fraudulent entities that don’t take all these extra steps for manipulating you into thinking they’re legit and ethical. I will continue to call out this unethical manipulative company (which also is giving a bad name to veterans probably hoping the association will make them look better) wherever I can. :)
I would not order from GoVets again due to badly managed inventory systems and refund protocols that are flawed. Not sure if this company intentionally designs these business processes so that a certain % of customers forget and never get their refunds. It's ridiculous that GoVets never once proactively reached out to me about my order and that I had to initiate contact every tedious step of the way. Here is my order experience:
5/20 - ordered some "in stock" parts
6/3 - I initiated contact with customer support for a status update, was told parts are back-ordered with est ship date of 6/12
6/17 - With no word from GoVets, I again reached out to customer service, now told manufacturer ship date is 7/3
6/20 - I decided to cancel my order, after reading about similar bad experiences from other customers. I was told I would receive a refund in 7-10 business days.
7/5 - Having missed the refund window, I once again contacted customer service, and they needed to "escalate" my issue to "accounting." Apparently processing a refund requires some special approval?
7/9 - I finally got a refund notification email, and my refund hit my credit card a few days later.
Meanwhile, I ordered the exact same parts from a different website on 6/20 (a website that sources from the same manufacturer), it shipped within 2 days, and I received it 6/28.
Playing games with misleading inventory availability and delaying refunds to make customers jump through hoops reeks of shady business practices.
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