Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment.
Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Hi Josiah.
Thank you for the feedback and we’re sorry to hear you were unhappy with your purchase of the backordered Sennheiser HDB 630.
The Sennheiser HDB 630 were marked as backordered at the time of your purchase with the page clearly displaying backorder. Unfortunately they were an item that vastly outsold Sennheiser’s expectations and Sennheiser had a difficult time keeping up with demand. I do see in conversations with our staff that they gave you an accurate as possible timeline on when the headphones would arrive based on information given to them from Sennheiser along with the option to cancel for free at any time.
我确信这家公司提供出色的服务，请阅读其他人的评论。尽管有 365 天退货政策，但大多数流行耳机都被指定为“最终销售”。如果您不喜欢您的选择，则不退货是什么意思？这是非常有限制的。不是15天，不是30天，而是0天！此外，许多（如果不是大多数）最理想的型号也已售罄。我宁愿在亚马逊碰碰运气，至少你可以在前 30 天内退货。以下是一些示例：HE 1000 Stealth“最终销售”、Arya Organic“最终销售”、HE 1000 Unveiled“最终销售”、Ananda Planar Finale Sale、Meze 109 pro 退回订购、Audeze LCD X 退回订购。请不要相信我的话，请检查网站。我没有从这家公司购买，因为我感兴趣的每件商品都是“最终销售”或延期交货。
Headphones.com 回复2026-04-22
Hi Eugene,
Thank you for your feedback however it does not appear that you have shopped with Headphones.com before or had any interactions with our staff.
Any item that is not eligible for returns is clearly outlined on that product's page with a warning in your cart as well as at checkout. We make this is a clear as possible to our customers to avoid any confusion.
At the time of your review about 1% of our current stock is marked as "final sale". While final sale items are not eligible for standard returns under our return policy, we are always willing to work with our customers to get them something that they enjoy.
-T
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