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Headphones.com

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202 条评价

4.7202 条评价
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关于 Headphones.com

数据更新
网站
www.headphones.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
190 条评价
差评回复率
27%(3/11 条)
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商家自述

Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax

以上内容由商家自行提供,未经平台核实。

Headphones.com靠谱吗?

Headphones.com(www.headphones.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 202 条用户评价,属于电子与科技分类,口碑优秀。好评高度一致,93% 的评价为 4 星及以上;商家回复了 27% 的差评;评价主要围绕产品、客户服务。数据最后更新于 2026-09-07。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment. Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Unfortunate hiccup, classily resolved.

An unfortunate coincidence of timing during checkout led to me not being able to receive my chosen headphones for quite some time. While we were sorting it out, Alan and the team were - as always - a delight to work with. Eventually they had to pivot and come up with a new solution and in a matter of days my order was fulfilled. It may have taken a while to get there, but in the meanwhile communication was both thorough and thoroughly pleasant. Working with headphones.com isn't like buying from a big box store, it's like buying from a mate who happens to also run a headphone business... Thank you folks!

Great customer service, great product...shipping just so-so.

I had interest in the Sennheiser HDB630 headphones since I read the reviews on your site. They were on back order from the time I decided to purchase them. I noticed that an on-line vendor (named after a South American river) was shipping the product. I reached out to your customer service. April responded quickly and let me know there was product coming soon, so I was able to order through you rather than support the other vendor. The only issue I had (and the reason for 4 stars rather than 5 stars) was that Headphones.com shipped with "signature required," which would be fine had I been advised that I'd need to be present to receive the package. This caused issues in receiving the product as someone had to be home at some indeterminate time to receive the package. Also, it was several days after I received notice that the "product shipped" before the USPS actually received it from Headphones.com. This is somewhat deceptive...product isn't really "shipped" until the shipping company has it.

Solid Product But With Forced Expensive Shipping.

Nothing wrong with the service or product, all good. But the shipping for that small box was expensive. Disappointed that a person cannot choose their own shipping option. I would have chosen something less expensive. The shipping was almost half the price of the item and with exchange rate ( that can't be helped of course) it became an overly expensive item. This is why I don't order anything from Headphones.com. Expensive shipping.

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