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International Van Lines

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关于 International Van Lines

数据更新
网站
www.internationalvanlines.com
分类
家庭服务
所在地
美国
状态
待认证
近 12 个月
101 条评价
差评回复率
23%(8/35 条)
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商家自述

International Van Lines 提供本地、长途和国际搬家服务,覆盖超过150个国家。

以上内容由商家自行提供,未经平台核实。

International Van Lines 靠谱吗?

International Van Lines (www.internationalvanlines.com)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 101 条用户评价,属于家庭服务分类,口碑一般。评价两极分化:62% 给出 4 星及以上,同时 32% 打了 1 星;商家回复了 23% 的差评;评价主要围绕产品、价格。数据最后更新于 2026-09-01。

评价综述

AI 生成

综合评估111条评价,大多数评价者对整体体验还算满意。消费者经常提到员工非常专业、礼貌,在整个搬家过程中真正提供了帮助。人们真心感激工人们对他们贵重物品的小心翼翼,确保一切都被妥善处理和安全搬运。许多顾客表示,整个搬迁过程从头到尾都感觉异常轻松、高效且顺畅。 然而,一些顾客也指出了严重的问题,包括最终交付后出现意外加价和物品丢失。少数人经历了令人沮丧的长时间配送延误、员工沟通不畅,以及贵重物品严重损坏或完全损坏。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

专业到家了

我向来最怕搬家,因为搬每件家具都太耗时了。用了Van Lines之后,他们准时又专业,让我整个过程轻松自在。他们把我所有的东西都搬走了,对待每件家具就像对待自己的东西一样。一次都没撞到墙壁或任何东西。老实说,印象很深。绝对推荐他们!!!

小心这些搬家工!!!

We recently moved cross country from California to North Carolina. We researched and spoke with 3 companies, based on ratings and reviews, and eventually selected International Van Lines (IVL). It’s true what people say about reviews – are they real or are they bots? I can only say that our experience with IVL was a horror show. It was the move from hell! When I initiated the contract, their communication was virtually instantaneous. After I paid my deposit, the communication was virtually non-existent. It would take days or even a week before anyone got back to me. And that was before we even moved. The chaos started the day the movers came to load up our household goods. First, the truck arrived late, and they had a hand-painted cardboard sign on the door of cab that said “IVL”. Clearly not IVL movers but a third party. As they neared the end of loading up, they realized the truck they brought wasn’t big enough, so they had to go get another one. They also ran out of tags for all our goods and had to handwrite on the ones remaining. The home office had miscalculated the size truck that was needed. Not a good sign and it turned out to be a huge when it came to lost items. Then it got worse. I had notified IVL of our move-in date a full 38 days before the actual move-in date! They noted it and then for a month I never heard a word. I sent emails and voice mails and texts for over 2 weeks before someone got back to me saying “Your move is still 2 weeks away, so you won’t hear from us until a few days before. Emails will not be answered until then.” Two days before the delivery date I called and emailed again. Crickets. Finally on the day of the scheduled move, I called asking the ETA of the movers. The person I spoke to said there would not be a delivery for us that day. I asked when we can expect delivery but she couldn’t answer. I then asked, “Do you even know where our stuff is?” She paused (not a good sign) and said, “I will have to get back to you”. She did, about an hour later. She told me our goods were still in California and nothing had been done to initiate the move. We were stunned! We then asked when we could expect delivery and she could not tell us. Two weeks after the scheduled delivery date our goods finally arrived. Someone at IVL said they were allowed to take up to 2-21 days to deliver. I said that’s fine, but you had 38 days to get it done and now you tell us you are going to add another 2-21 days onto the delivery date! But that wasn’t the end of this IVL mess. The driver showed up with the truck with our goods, but he was alone and said we might have to wait until the next day so he could get some help. He then told us he was placing an ad on Craig’s List to try and get people to help him to unload. At that point, I notified IVL’s dispatcher and told him, “What the hell kind of organization are you running?” To date he has not replied. Maybe he doesn’t know how or what to say. Once we finished unpacking, we were missing 7 items and had numerous items broken. But that was bound to happen. Since they miscalculated the size of the truck and the number of labels for each of our items, it was a no brainer that the ones they had to hand write on were probably never going to reach us. Standing in our driveway on moving day watching these guys scramble, we knew it would be a miracle if all our goods arrived. And they didn’t. All we can say to those of you who may be considering IVL for your move – DON’T!!! There are other companies out there that must be better. The IVL website claims they are recommended by Forbes. Maybe they are, but who really knows? Is it a true review or was it purchased? I can’t believe a company like Forbes would ever endorse a company like International Van Lines if they knew what a terrible company it is. IVL gets an “F” for service, communication, honesty, and commitments. If you do hire IVL for your move, you do so at your own risk. You have been forewarned!!!

在你做决定之前——请读读这个…

做决定之前——请仔细阅读这篇评价 过去有过糟糕的经历,我决定基于他们的大量好评尝试 IVL。让我下定决心的是销售人员(以及他们的在线营销材料中)所说的话,称他们有自己的搬家团队。这原本应该能确保一定水平的质量并提供更多保障。但他们骗了我。我们收到的是当地临时工,而且他们派的人不够。我们的搬家简直是一场灾难。至于他们承诺的 24x7 服务?嗯——据我联系客服团队求助时被告知,周末不提供这项服务,而且他们要 2 天才会回复你。请从我们的错误中吸取教训。这是我们与任何公司就任何服务经历过的最糟糕的一次体验。隐藏费用、无收据的现金支付,以及搬家当天层出不穷的意外,会把本该开心的日子(搬入新家)变成噩梦。不要被网络上的吹捧所迷惑。

与其雇这些人,不如把你的东西全送人

我真的要强调,选这家公司是多么糟糕的决定!!!!!我真后悔雇他们之前没先看评价。他们会把活儿外包给第三方,然后任何损坏或损失全都推给第三方。你的艺术品不会被安全打包;画布会被撕破;画框会磕碰损坏。他们会弄丢家具的小零件,导致你没法重新组装,只能把刚运走的东西重新买。家具运到时会满是划痕和损坏。家具没被刮花,他们就用运输胶带缠,把漆面全毁了。他们还会压坏、毁掉昂贵的鞋子。他们极其无礼:Lisa 和 David 尤其把我们当成碍事的麻烦小孩。他们不会提前告知任何关键信息,直到搬家当天才说,逼着你不得不处理掉贵重物品;他们不运任何液体,也不运电动自行车;我们不得不放弃几十瓶的葡萄酒收藏;我们是专业表演者,不得不放弃价值数千美元的设备;我们不得不放弃两辆电动自行车。他们告知的信息也是错的;他们告诉我们目的港不允许电动自行车、液体或葡萄酒入境;但海关到达时告诉我们完全相反的规定。我们报价增加了数千美元。他们会胡乱打包你的物品,然后在文件上声称你的物品是「店主」PBO 打包的。 他们把电动自行车和家具上的螺母都拧坏了,两样都毁了。

迄今为止最好的公司 yeat

我对找另一家公司帮我搬家一直持怀疑态度,因为过去的经历不太愉快。但我知道我自己搞不定。所以我决定给 International Van Lines 一个机会,帮我把东西从家里搬到储物间,因为我刚卖了房子。我预约了他们周一早上9点上门,他们确实9点整就到了。他们对待我的物品就像对待自己的东西一样。International Van Lines 非常专业,也非常友善。我有几样东西自己没打包好,他们甚至帮我打包了剩下的几件物品,把我当成自己人,而不是陌生人。如果可能的话,我绝对给他们打1000/10分。他们的价格非常合理。等我买了新房子,还会再请他们帮忙从储物间搬到新家。

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