Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
Awful service, ordered a hoodie from their website at the end of July and still got no updates until middle of September where I requested a refund. If you try to email you just get a generic ai chatbot response. Still have not been credited for my refund as it has been longer than the time they said.
Kiikio 回复2026-10-08
We apologize that we were unable to process your refund in a timely manner, as our team was on leave a few days ago. Please contact our customer service team again, and we will assist you as soon as possible.
Honestly I didn't have a problem with the clothes but they took 23 days just to SHIP one of my items, not to mention the customer service i terrible, I nearly couldn't get a hold of them. Honestly I'd never buy from them again.
Kiikio 回复2026-10-08
Dear Customer,
We are truly sorry for the long waiting time and the poor customer service experience you had.
The delay in shipping your item was caused by unexpected production delays at our factory. We fully understand your frustration for waiting 23 days for shipment, and we deeply regret that this impacted your shopping experience.
We have already optimized our production schedule and customer response process to prevent similar issues from happening again.
Please feel free to contact us if you need any further assistance.
Sincerely,
KIIKIO
Overall, my experience with Kiikio has been amazing, Regarding shipping time they’re very reliable and the quality for the products and clothes they sell are far beyond what you’d expect for such affordable prices.
Unfortunately waiting for a refund since August 26 but they never made and it probably will never be done, I've lost a lot of money.
Kiikio 回复2026-10-08
Dear Customer,
We are sincerely sorry for the long delay of your refund and the worry this has caused you.
The refund was pending because our finance team was on leave.
Could you please send us another email to notify us? We will prioritize your refund request immediately once we receive your message.
Again, we apologize for this unpleasant experience and appreciate your patience.
Best regards,
KIIKIO
Bought the red frayed pants, did NOT receive the same product as in the pictures. Imagine ordering genuine Coca-Cola and receiving a watered down fake brand. Not very good-seeming quality either. 2 points because the hoodie was alright.
Kiikio 回复2026-10-08
Dear Customer,
We sincerely apologize for your unsatisfactory experience with the red frayed pants.
Minor differences between product photos and physical items may exist due to lighting and shooting angles. However, we fully understand your disappointment. We will optimize our product photos and product quality to reduce such discrepancies in the future.
Please contact us via email if you need any further help, we will try our best to resolve this matter for you.
The brands product is high quality and I worked with them recently love the pieces 10/10 never miss yall should tap in and crop some of they pieces 🔥 it’s not just clothes this is art!
I placed an order five days ago, and it has been stuck in "processing" the entire time; I contacted support but received no response. Now I’m requesting a refund, and there’s still no reply.
Kiikio 回复2026-09-10
Dear Customer,
We’re very sorry that we were unable to reply in time as our team was on holiday a few days ago. Please contact our support team again, and we will assist you as soon as possible.
Best regards,
KIIKIO
Cheap-quality items: the trousers came and fitted like jorts, while the jorts I ordered had no hole for the button. Really upsetting.
Kiikio 回复2026-08-26
Dear Customer,
We’re sorry that the items did not meet your expectations. Regarding the buttonhole, it is intentionally left uncut to ensure the garment remains brand new during production, packaging, and shipping. You can carefully cut it open along the marked area, and this does not indicate a quality issue.
As for the trousers, different styles have different fits and silhouettes, so the actual fit may vary from the photos. If you believe there is a genuine quality issue, please send us photos of the item so we can check it for you.
If you have any other concerns, please contact us and we’ll be happy to assist.
KIIKIO
It’s a scam shop. No refund since 3 months . They said they gonna refund over and over but nothing happenes. Stay away
Kiikio 回复2026-08-12
Dear Customer,
We are sorry for any inconvenience caused. According to our records, your refund has already been processed.
Please kindly check your original payment account or contact your payment provider for the refund status, as the processing time may vary depending on the bank or payment method.
KIIKIO
This shop has the fastest customer service and widest selection of club outfits. I got so many pieces for Black Rock City and can't wait to slay it on the dance floor. 10/10 recommend!
NAMED COLLECTIVE
Psylos1
Aelfric Eden
Omirad
Stay Cold Apparel
Joom
Insomniavisuals
Minga London