Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
I really like the style of the clothing. It's a bit pricey, but I'm hoping my first order comes in good quality. The reason why I wrote this review is just because tracking the order pissed me off. First you have to download an app which is already annoying. Then they send a code to your Gmail and if that's not enough, they also send a code to your number. It feels like so many steps instead of just clicking a link and seeing where my order is.
Also, I got a 10% off coupon for subscribing to a newsletter but because my order is over $200 it didn't apply. Which I guess makes sense but no where did it say this ahead of time. This also irked me a bit.
Kiikio 回复2026-08-10
Dear Customer,
Thank you for sharing your feedback with us. We’re glad to hear that you like the style of our clothing.
We’re sorry that the tracking process and coupon experience caused frustration. We understand that having multiple verification steps can feel inconvenient, and we will share your feedback with our team to help improve the experience.
Regarding the newsletter coupon, we apologize for the confusion. Some promotions may have usage restrictions, such as order amount limits or exclusions, and we will work on making these conditions clearer in the future.
We truly appreciate your first order with KIIKIO and hope the quality of the items meets your expectations. Thank you again for your honest feedback and support.
KIIKIO
Clothing is comfortable and looks just like pictures! Had a bit of trouble with shipping but they were super fast to respond and fix my issue when I messaged on instagram!
Hate writing bad reviews but sometimes it necessary so other people may not order from them. So I discovered this brand and wanted so many things, I decieded to just order a T shirt so I can test quality first before spending £££ on an unknown brand. After 11 days it still hadn't been dispatched. So I reached out to customer service. They then told me that the product was out of stock, if they had told me this after few days I wouldn't mind but I reached out to them after 11 days and they didn't even apologise and just said I can chose something else instead but by this point I wasn't impressed with the service so I just wanted to cancel. To which they advised it would take 10 working days for refund. Which im still waiting for. Not to mention the product I ordered is still showing in stock online in all sizes despite then advising me it wasn't, not very organised...Save your money guys
Kiikio 回复2026-07-31
Dear Customer,
We are sorry to hear about your experience and apologize for the inconvenience caused.
We understand your concerns regarding the order delay and the out-of-stock issue. Due to unexpected inventory updates, some items may occasionally become unavailable, and we sincerely apologize that we did not notify you earlier.
We have reviewed your cancellation request and refund status. Refunds usually require several business days to be processed depending on the payment method and financial institution. We apologize for the waiting time and appreciate your patience.
We always aim to improve our inventory management and customer service process to provide a better shopping experience. We are sorry that this experience did not meet your expectations, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
KIIKIO
I returned items months ago and still waiting for my refund.
Update: after i rated them Here i for my refund instantly.
Kiikio 回复2026-07-29
Dear Customer,
We're sorry to hear about your experience, and we sincerely apologize for the delay. We understand your frustration.
Please contact us with your order number so we can check the status of your return and refund. If your returned package has been received and verified, we'll make sure your refund is processed as soon as possible.
Please note that refunds are processed in the order that returned packages are received and completed. Our team is currently working through the queue as quickly as possible.
We appreciate your patience, and your refund will be processed as soon as your return reaches its place in the processing order.
Thank you for your understanding and patience.
Best regards,
KIIKIO
Dropshippers. Massive resale markups on relatively cheap garments
One star because these guys are just straight dropshippers.
I’ve found nearly all of their “most popular” or “limited sale” products on AliExpress (from various different brands)
My personal experience is as follows:
I purchased the “futuristic zipper cargo pants”
I get a YunExpress tracking number
I wait
It arrives somewhat quickly
I open it
The material looks totally different and far cheaper than product page
The tag is a brand called “Nerazzurri”
Look up the brand
AliExpress page with tons of products on kiikio’s site, sometimes for half the price
Don’t bother with the resale markup, just buy straight from Ali
Kiikio 回复2026-07-23
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that KIIKIO is not a dropshipping store. We work with our partnered factories and are involved in the production and quality control process before items are shipped to our customers. Some products may share similar designs with items available on other platforms, as many fashion brands in the industry source from the same manufacturing regions, but this does not mean the products or quality control process are the same.
We are also sorry to hear that the cargo pants you received did not match your expectations. We take product quality and customer satisfaction seriously, and we would appreciate the opportunity to review the issue. If you could provide photos of the item you received, we would be happy to investigate and assist you with a suitable solution.
We hope you will give us the opportunity to make this right and improve your experience with KIIKIO.
Thank you for your understanding.
KIIKIO
Unbelievably great customer service.
A lightning fast response time for my email to them.
My size 11 1/2 feet fit perfectly into the size 45.
I am too pleased and they exceeded my expectations.
Well done,
Gregg
Very bad customer service for returns and inquiries
I am trying to find a return form to send back my online order, it keeps sending to a rubbish page about the founders of the business. I will never ever buy from them again and I'll make sure family and friends know what a bad customer service they have disgusting.
Every other clothing online company great for customer service kiik is the worst.
Kiikio 回复2026-07-10
Dear Customer,
We have clearly explained our return process in the Return & Exchange Policy on our website. If you would like to return your order, please contact our online customer service, and we will provide you with the correct return address.
There is no website redirect in our return process. If you were redirected to another website, you may have visited an unofficial or fraudulent website.
Best regards,
KIIKIO
The products I’ve received so far were in great quality. Additionally one of the items I ordered was out of stock but I was allowed to pick another item to replace it with that was slightly more expensive. Really appreciate the service too, relatively quick responses and easy to communicate with.
Do not buy stall refunds and break their own timelines
I placed an order and requested a cancellation, which they officially confirmed on June 22nd. They explicitly stated in writing that my refund would be processed and credited to my account within 7 to 10 business days.
It has now been over 11 business days, and the money never arrived. When I followed up to ask for a transaction receipt or an Acquirer Reference Number (ARN) to track it with my bank, their customer service openly admitted that they haven't even processed the refund yet. They are using classic delay tactics, blaming a "finance department workload surge" to hold onto customer money
Save yourself the headache and avoid this shop. I am forced to file a formal chargeback dispute with my bank to get my money back.
Kiikio 回复2026-07-08
Dear Customer,
We sincerely apologize for the delay and the inconvenience this has caused you. We completely understand your frustration regarding the refund timeline and we are sorry that your experience did not meet your expectations.
We have noted your concern and kindly ask you to contact our customer service team again with your order number. We will mark your case as urgent and request our finance department to prioritize checking and processing your refund as soon as possible.
We truly appreciate your patience and understanding. Please rest assured that we will continue following up on your case until the refund issue is properly resolved.
Thank you for your understanding.
Best regards,
KIIKIO
drop shipping website with good advertisement, buyer beware.
EDIT - now that they've replied just reverse image search their clothes and you'll see that they're upselling you from other websites. the reviews are generated by bots (there was a case where 2 different people posted the same damn picture saying that the quality is good and it fits nicely).
Kiikio 回复2026-07-08
Dear Customer,
We’re sorry to hear that you feel this way. We would like to clarify that KIIKIO is not a dropshipping store. We have our own partnered factory and a dedicated quality control process to ensure that our products are inspected before shipment.
We truly value every customer’s feedback and always aim to provide a good shopping experience. If there was any issue with your order, we would appreciate the opportunity to look into it and help resolve the problem. Please feel free to contact us with your order details, and our team will be happy to assist you.
Thank you for giving us the chance to improve.
Best regards,
KIIKIO
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