Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
Absolutely terrible experience! The clothes are of extremely poor quality. And if you want to return them it will cost you more than you will possibly expect back. Not only this but they want to charge you the import tax on the way back to china. Yes! The clothes come from china! If you use the photos of clothes for google search by pictures you will find out that they drop ship from different other online shops! Stay away from this website
Kiikio 回复2026-06-15
Dear Customer,
We are sorry to hear that you were disappointed with your experience.
We would like to clarify that we have our own factory and production team. While some product images may appear similar to those found on other websites, our products are manufactured according to our own production standards, and the quality may differ from items sold by other sellers.
Regarding returns, international return shipping costs and any applicable customs fees are determined by shipping carriers and customs authorities, not by our company. We understand that these costs can be frustrating, and we always try to provide the most reasonable solution possible for our customers.
We would appreciate the opportunity to review your specific concerns. Please contact our customer service team with your order number and photos of any quality issues you experienced, and we will do our best to find a satisfactory solution for you.
Thank you for your feedback and understanding.
Best regards,
KIIKIO.
The jacket that I purchased was highquality, and when I had difficulty tracking my package (I ordered it to my mom's house) they helped me find it by tracking it they also respond very quick if you have a question . I recommend you shop at the KIIKIO SHOP.
It's dropshipping, take a screenshot of the clothes you are interested in and use Google lenses, you'll find them cheaper
Kiikio 回复2026-05-28
Hello,
We would like to clarify that we are not a dropshipping store. We work directly with our own partnered factory and handle production and quality control ourselves before shipping.
Because of this, our products are not sourced from third-party retail listings, and we do not operate as a reseller of other stores’ items.
If you have any questions about materials, sizing, or production, we’re happy to help.
Best regards,
KIIKIO
I experience an issue and they were able to find a solution for it and I can’t wait to give the purchase to my son as a graduation gift! Thanks so much for
your kindness and professionalism.
It’s been more than 3 months since I ordered two hats and they never came in, I’m still waiting for them but i don’t know if I will be getting WHAT I PAID FOR anytime soon. 👎
Kiikio 回复2026-05-25
Dear Customer,
We sincerely apologize for the long wait and understand your frustration.
The hats you purchased are pre-sale items, and the current estimated shipping time is early June. We are very sorry that the delay has been much longer than expected.
Please rest assured that your order has not been forgotten. If you prefer not to wait any longer, you can contact our customer service team and we will help arrange a refund for you.
Thank you for your patience and understanding, and we truly apologize again for the inconvenience caused.
Best regards,
KIIKIO
Lost €86 for nothing. Terrible customer support.
I bought a pair of pants, checked their size chart carefully and still they were bigger than expectation. 10cm difference is huge, I measured.
Customer support is not very responsive, at first they suggested me to re-buy new ones and would offer me "factory price" (like €20 less). When I asked about returning option, they sent me long documentation which is mainly about dumping responsibilities to buyers (I will have to pay tariff, shipping fee, any additional costs..)
It's frustrating to wait for their reply whenever you ask something.
Kiikio 回复2026-05-25
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.
Regarding the sizing issue, our size chart is measured manually and slight differences may occur, but we understand that the fit you received was not what you expected. We sincerely apologize for the frustration this caused.
We also apologize if our previous replies and return policy explanation made you feel unsupported. Our intention was only to explain the international return process clearly, not to shift responsibility to you.
We value every customer’s experience and we are still willing to help find a reasonable solution for you. Please contact us again with your order information and measurements, and we will do our best to assist you further.
Thank you for your feedback and understanding.
Best regards,
KIIKIO
10/10 amazing clothes, good quality in each piece and they dont take too long to arrive. Also amazing customer service they usually get back to you within 48 hours and 99% of the time will solve the issue youre having
Their clothes are really nice quality and very aesthetic! Very cool aesthetic design! The packaging is also nice, sam with the Delivery service🙂↕️ The quality will not disappoint you!
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