Klaiyi Hair

HI Angel Smith!Thank you so much for sharing this unpleasant experience again. We take it very seriously and fully understand your disappointment and dissatisfaction. Please allow us to sincerely apologize for the dissatisfaction you encountered during the communication process. Whether it was the dispute over the delivery receipt or the customer service's failure to resolve your issue promptly, both fall short of our expected service standards. Regarding the situation where your package was marked as "signed" even though you did not receive it, we would like to conduct further investigation. To resolve this matter as quickly as possible, please provide your order number or email address directly. We will assign a dedicated customer service representative to resolve your issue and provide you with a satisfactory solution. We apologize again for the inconvenience caused and thank you for giving us a chance to rectify the situation. Your feedback is crucial for us to improve our service, and we look forward to resolving this issue for you properly as soon as possible.

Hello Suha Osman, thank you so much for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during the order cancellation and refund process and fully understand your frustration. Regarding the order you mentioned, our investigation revealed that the package was shipped on the same day, and we immediately notified the logistics company to intercept it and return it to our warehouse. The package has now been returned, and we will process your refund and contact you directly to confirm the progress. We have conducted an internal review of this communication delay and will improve the response speed of our customer service team to prevent similar situations from happening again. As an apology, we will offer you extra points as compensation, hoping to provide you with a smoother shopping experience in the future. If you need further assistance, please contact us directly via email, and a dedicated person will follow up. Thank you again for your patience and feedback！ The Klaiyi Hair Team

Hi Kassandra Bien-Aime,thank you so much for your feedback. We were very anxious and saddened to see your review. We sincerely apologize for the experience of receiving only a half-refund instead of the full order, which caused you a negative experience. Our investigation confirmed that we sent you the correct package when we shipped it, but the package may have encountered unexpected issues during transit. However, we truly value your order, and we will contact the logistics company as soon as possible to provide you with a satisfactory solution. We will contact you directly through our dedicated customer service team; please reply to us via email. We apologize again for the inconvenience caused and look forward to hearing from you so we can have the opportunity to resolve this problem for you. The Klaiyi Hair Team