The cx representative that assists me…
The cx representative that assists me was wonderful very kind and solve the issue immediately. I would always recommend KLAIYI they are the best. 🩷
About Klaiyi Hair
Data updated- Website
- www.klaiyihair.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (14/14)
Do you own Klaiyi Hair? Claim this profile for free and start replying to reviews.
About this business
klaiyi Hair provides 100% virgin human hair weave,all kinds of Hair bundles,lace closure and 13x4 and 360 lace frontal, wig, lace front wig, also wholesale Hair
Written by the business, not verified by us.Is Klaiyi Hair legit?
Klaiyi Hair (www.klaiyihair.com) has a 4.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive and offering practical solutions whenever assistance is needed. Consumers are also very pleased with the overall quality of the items, describing the hair as exceptionally soft, natural, and comfortable to wear daily. Some reviewers were not happy with delivery delays, mentioning that packages took weeks to arrive or online tracking links did not work properly. A few consumers also experienced unexpected issues regarding product consistency, noting that certain delivered items occasionally arrived in wrong sizes or incorrect colors.
Auto-generated from all reviews of this business. For reference only.What people say
The actual wig was just ok
The actual wig was just ok, the complaint is the poor customer service. My satin wig bag was not included in the box. I chated with klaiy hair's chat, they said the satin wig bax was in my "free stuff" and was not sent out. Chat said to take a picture of what was in my box and email the pic to custorer service and provided the email address and said someone would email within 24-48 hours. That didn't happen, so after 48 hours I emailed again, customer service replied to email and said to mention I didn't receive my bag on my next order. What!!! No not ever again, there are too many other companies in the same business as they are and I will not recomend them to anyone.
Reply from Klaiyi Hair2026-08-02
Hi Ronda Teal!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue with your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. We understand that your gift bag may have been unable to be shipped from our overseas warehouse in the US due to inventory issues. However, we are willing to offer you additional compensation. To resolve your issue as quickly as possible, we will assign a dedicated person to follow up on your order immediately and ensure you have a satisfactory shopping experience. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email. We will be happy to assist you. The Klaiyi Hair Team
My experience with Klaiyi hair was very…good
My experience with Klaiyi hair was very professionally and helpful when I needed to and exchanged the size of my hair. They email me without no hesitation. Quality hair.
The mistaken order
There was someone looking at wigs on my phone, and they ordered the wig by mistake. Once she let me know that she ordered the wig unintentionally, I contacted they vendor right away. They let me know that I would be refunded in 2 business days. They were great at understanding the situation. There customer service was top tier.
Customer service is great!
I have been ordering from this company for years and have been very satisfied. Customer service is very good. I just received help from Annie on several questions I had and she immediately responded each time with helpful suggestions. Thank you very much!
I received my product and decided to
I received my product and decided to return it and request a refund. There was great communication between Klaiyi and I throughout the entire process. I give them a 5 star Customer Service rating!
Customer service is top tier
JobCustomer service is top tier. All my questions were answered. I was never alone throughout the waiting process to get my package. Hair came way faster than expected..I would definitely recommend this company to anyone.. The hair is very nice, bought one for my niece and she loved it. Thank you Annie. I will definitely be purchasing again.
Thank you Annie
Thank you Annie for the best customer service
Great customer service from Annie
Great customer service from Annie. She kept me informed of my package tracking details step by step.
I received awesome customer service…
I received awesome customer service support after I sent back a wig that was too small for my head
I only shop at Klaiyi wigs Because I've…
I only shop at Klaiyi wigs Because I've only had Good Deals and Experience With The Company, Just To Let All Of You Know, If At Anytime your order isn't what you expected They Will Refund Your Money Back Immediately With No Problem, Who Else Does That, There Customer Service Is Always Available
Love most of Klaiyi wigs
Love most of Klaiyi wigs. You just have to be careful with the lengths due to curly hair, other than that great products and customer service is wonderful to work with you.
Amazing quality hair
Amazing quality hair Excellent customer service Keep up the goood work Klaiyi
My experience with the customer service…
My experience with the customer service was very helpful and friendly. The help they gave me was kind and very professional with what I wanted. They ask helpful questions to work out my issue. I will definitely order many wigs from this company in the future.
Great company & the 2 wigs I purchased…
Great company & the 2 wigs I purchased are beautiful & I love them. Give this company a try, you will not be disappointed 😊
I really tried to like the wigs I…
I really tried to like the wigs I ordered but they didn’t look good on my at all. Customer service was absolutely amazing in helping me return the wigs.
Customer service was top tier
Customer service was quick, responsive, and resolved my issue right away. I wish all customer service agents were like them.
Excellent communication and…Care
Excellent communication and accommodations from their support team. Quick response and problem-solving handled very professionally. I will do business with them from now on as far as my hair needs. Thank You Klaiyi Shaye Johnson
Even though I wasn't satisfied with the…
Even though I wasn't satisfied with the product, which was due to personal preference of which side the part was on, customer service worked with me every step of the way to get my return completed. Very professional.
My Wife loves my choices of wigs I…
My Wife loves my choices of wigs I bought for her. The Quality is very good, also the customer service is excellent in their communication. Delivery doesn't take long at all, unless there is a higher demand of the product you're interested in.
UNice Hair
Nadula Hair
Sunber Hair
Luvme Hair
OQ Hair
Beautyforever
Ashimaryhair
Arabella hair