klaiyi Hair provides 100% virgin human hair weave,all kinds of Hair bundles,lace closure and 13x4 and 360 lace frontal, wig, lace front wig, also wholesale Hair
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Is Klaiyi Hair legit?
Klaiyi Hair (www.klaiyihair.com) has a 4.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive and offering practical solutions whenever assistance is needed. Consumers are also very pleased with the overall quality of the items, describing the hair as exceptionally soft, natural, and comfortable to wear daily.
Some reviewers were not happy with delivery delays, mentioning that packages took weeks to arrive or online tracking links did not work properly. A few consumers also experienced unexpected issues regarding product consistency, noting that certain delivered items occasionally arrived in wrong sizes or incorrect colors.
Auto-generated from all reviews of this business. For reference only.
I was given incorrect tracking numbers for my orders and I can’t find my orders. I have received no response from customer support after leaving numerous emails. And the reward points are worthless because they have nothing because they give it all to the influencers. You redeem for a straightener you don’t receive, you redeem for the curlers you don’t receive, you redeem for the brush set you don’t receive. They do have the robe. After all you spend you get none of the things the influencers get no wash bag, no brush set, no straightener, no flat iron, no curlers. And you get fake tracking numbers. My order was placed on June 15 early in the morning. Order#pk325152, pk325185, pk325195, pk325382, pk326099. My order still has not arrived.
UPDATE: Correct tracking numbers were sent emails were received in junk mail. Thank you.
Reply from Klaiyi Hair2026-06-25
Hi There!Thank you very much for taking the time to provide your feedback. We sincerely apologize for the disappointment and inconvenience caused by your recent shopping experience.
We are truly sorry for the inconvenience resulting from the longer-than-expected delivery time and the delayed tracking updates. While our delivery service is usually highly efficient, our logistics partners do occasionally experience delays—a situation that has clearly caused you significant frustration. We have assigned a dedicated customer service representative to monitor the progress of your shipment and ensure you receive your package as soon as possible. Regarding the missing promotional gift, this appears to be an oversight; we assure you that we provide the exact same products to all customers and influencers alike, without exception. We would be happy to send out the missing gift to you immediately.
We fully understand your feelings and sincerely hope for the opportunity—through our continued service—to demonstrate our genuine commitment and our unwavering resolve to improve and strive for excellence. We once again offer our sincerest apologies for any inconvenience or negative experience this situation has caused you.
The Klaiyi Hair Team
Very helpful and responsive, I was able to place the order in a very short period thanks to the help of the customer service that has taken over this request
Ella at your customer service team was very helpful and informative. She clearly explained the process. I was able to return my item. I texted her a few times and she was prompt with getting back to me.
Customer service was super helpful with solving problems! They made me aware of the issue before it could impact me and quickly resolved it in my favor. I look forward to shopping with them again! I enjoy having a hair brand I can trust.
Ella said that she would make sure the package was going to be delivered and I have not received it come on I spent my hard working money and I don’t have my product.What is going on?
Reply from Klaiyi Hair2026-06-15
Hi Geraldine Brown!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is usually very efficient, delays can occasionally occur with our logistics partners. Your package is currently in transit, and this situation has clearly caused you significant inconvenience and distress. We will assign a dedicated customer service representative to follow up on your logistics progress to ensure you receive your package as quickly as possible.
We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation.
The Klaiyi Hair Team
Love! Love! Love working with Klaiyi hair! Units are beautiful and customer service is great. I needed to exchange a wig and they were very patient with me and helpful. This is my 4th purchase from them.
To care of me even though I asked a million and one questions.
Ella was very helpful, attentive, and patient. She answered all my questions and made sure everything was taken care of in a timely fashion. I'm happy she was able to take care of my issue.
I purchased a wig. I chose the option to use PayPal Afterpay with $10 installment payments four times.
What happened is that they charged me the entire $39 amount which might not be a lot to many, but it is for me…I’m a veteran , previously homeless going through a lot … I have a debilitating disease have a life-threatening disease amongst myriad of other problems. I thought I would treat myself to something fun and pretty they wouldn’t even change it to the Afterpay with PayPal and the $10 installments which I believe I signed up for I immediately canceled the order immediately not 24 hours. They’re not 12 hours later but immediately and now I’m going through all of these bollocks.
I’m, first I’ve got text message saying that my refund would be processed by 3:30 PM on June 11 .
Now I’m chatting with the alleged customer service swindler bandit, and they’re saying “oh well this was done on the 12th” when I have a receipt from PayPal I have all kinds of emails from June 11. It is now the 12th in California….
I don’t know what time zone they’re working on, but they are supposed to honor the time zone in which the goods were purchased.
I’ve been going through this all day long. I’m sure the hair is lovely but at this juncture it’s more about principal…they keep saying that they’re going to escalate the order number yada yada yada these people are completely fraudulent. They may have good product, but they have fraudulent business practices.
My PayPal account was immediately debited. Why is it? They can’t immediately give me my money back??! What they’re trying to do is make it so that it appears that the order was made on June 12 when in fact it most certainly thought it was made on June 11 and this all in order to get what 10 or 15% of the purchase price back when I canceled it like literally 5 to 10 minutes after I placed the order
I promise I will post the most horrendous reviews about these people and their fraudulent business practices all over the Internet everywhere. I will contact the Better Business Bureau and whatever international financial consumer fraud authorities. Oh did I forget to mention that I’m a legal professional as well?
ha ha
Order # PK424733
I have emailed chatted text and everything else I’m at my limit!
If they do not refund my money immediately there will be consequences
Reply from Klaiyi Hair2026-06-13
Hi Ashanti Lucas!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. We hope to help you resolve your installment payment issue, and we will also offer a discount on your purchase. To resolve your problem as quickly as possible, we will arrange for someone to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email; we will be happy to assist you.
The Klaiyi Hair Team
I order from Klaiyi often, the hair is of great quality and normally arrives within a day or two. I had an issue with my order being refunded and when I inquired about it, Ella responded quickly and with a resolution. Thank you for the very prompt & professional assistance that you provided. I just placed another order and will continue to shop only at Klaiyi. Great quality hair that you can rely on.
So I bought my grandma a wig from here and ever since then these people have not stopped texting my phone emailing my phone it’s ridiculous. They’re literally blowing my phone up. it’s overwhelming and I’m really irritated with that. Please don’t do that. That’s how you lose customers I was gonna buy another wig from you guys, but you keep blowing up my phone up !!!!! . I’m really really deeply irritated with that. Do not do that
Reply from Klaiyi Hair2026-06-10
Hi Leilaa Baela! Thank you so much for taking the time to provide feedback. We take your concerns very seriously and appreciate your detailed explanation.
We understand you are bothered by the frequent push notifications. We did not intend to disturb you. Regarding the frequent promotional SMS messages you received, we will adjust our system settings and optimize the push logic as soon as possible, and suspend the sending of marketing messages when customers submit after-sales requests. We will resolve your SMS unsubscribe issue immediately: we would appreciate it if you could provide your email address, and a dedicated customer service representative will be happy to provide you with a satisfactory solution.
We are committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make up for your disappointment. Please feel free to contact us if needed.
The Klaiyi Hair Team
I returned 3 wigs in beginning of the year within the time frame they stated on the website, no longer there. However, I have emails stating they would refund me and to date, there's no response so I tried to dispute it with affirm. Even though I submitted emails proving the statement and providing the receipt from them stating I will receive they would refund me and
I've tried 2x to dispute with Affirm. Sadly they appear to partner with them. Once I pay this off I'm done. I obviously can pay for it it's paying without the product.
Klailyi is fraudulent and their co-conconspirator. If i had the option, I'd put up the pics.
Reply from Klaiyi Hair2026-06-09
Hi Valerie Lynne!Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We fully understand your feelings. The inconvenience caused by the return is certainly not the service experience we intended to provide. This clearly falls short of our service standards and is not the impression we want to leave on our customers. We have carefully noted down the issues you mentioned, and please rest assured that we are handling this matter immediately. We will process a refund for your returned order immediately and will also reimburse you for the shipping costs. We have assigned a dedicated customer service representative to follow up on your case to ensure that your after-sales requests are fully resolved and to provide you with a satisfactory solution.
We are always committed to providing better products and services, and we once again sincerely apologize for the unpleasant shopping experience this has caused you. We value the trust of every customer and hope to have the opportunity to make up for the disappointment caused. If you need any further assistance, please feel free to contact us.
The Klaiyi Hair Team
Customer service could be easier and raster to reach
Customer service could be easier to reach and it takes wayyyy too long for get help , days in between email responses.
Don’t ever send anyone 4 of the same wig when different mystery boxes were chosen
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