klaiyi Hair provides 100% virgin human hair weave,all kinds of Hair bundles,lace closure and 13x4 and 360 lace frontal, wig, lace front wig, also wholesale Hair
Written by the business, not verified by us.Klaiyi Hair (www.klaiyihair.com) has a 4.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive and offering practical solutions whenever assistance is needed. Consumers are also very pleased with the overall quality of the items, describing the hair as exceptionally soft, natural, and comfortable to wear daily. Some reviewers were not happy with delivery delays, mentioning that packages took weeks to arrive or online tracking links did not work properly. A few consumers also experienced unexpected issues regarding product consistency, noting that certain delivered items occasionally arrived in wrong sizes or incorrect colors.
Auto-generated from all reviews of this business. For reference only.The person that’s been texting me they were very, very helpful. I really appreciate them. They got back with me. I’m always buying my wigs from you guys. I never had an issue, but this is the first time I had an issue and they got back with me right away, and I really appreciate the person that was texting me.
Klaiya customer service is EXCELLENT. I accidentally ordered 2 v-part wigs. I sent an email and explained what happened and Mike from Klaiya helped me through the whole process. He communicated with me during whole process and made sure I was informed in every little bit of the process. Thank you so much Mike and Klaiya for helping me and for your BEAUTIFUL, BEAUTIFUL WIGS. Can't wait to order from your company again.
Very helpful and attentive to all of my needs. I love this company,I am always satisfied with the quality of hair. Will order again very soon!!
Great customer service and the wig I received was amazing! Been wearing it for a few months now, every day. Quality is great even after washing.
Amazing products with amazing service! The best in the business. Will purchase from no other!
Customer service by Mike is great. Replies on time and understands my needs. Thank you.
Customer service was super communicative and quickly responded! Ill definitely be shopping with them again, very happy with my experience.
I made a purchase using a credit card I didn't intend to use and Mike helped me with my refund. I will be making a purchase from Klaiyi hair but next time I will pay better attention to what I'm doing, thanks for your help customer. Your customer service was great!
I really appreciated the quick response regarding customer service. It was helpful and made me feel very at ease in asking questions and receiving courteous and respectful assistance. Also their products are of excellent quality!
I love the service it was impeccable thank you so much.
Kllaiyi service excellent had a delay second order was sent fedex hair good quality fast shipping!
Customer Service needs a lot of improvement. This is my first and last time purchasing from this wig company. This is my order number ORDER Pk319412. I purchased the Klaiyi Afro Kinky Curly & Jerry Curly Reddish Brown 200% Density 7x5 Bye Bye Knots Lace Closure Put On and Go Glueless Wig for $198.67 but with the discount code Kie from YouTube Kie Rashon I ended up paying $149.01. The lack of communication is not worth it, so I’d like my refund now before I start a dispute. I loved the color and how the hair looked hence the reason why I purchased this wig. Before purchasing the wig I did a thorough research on this company and noticed they had so many negative reviews throughout the internet, but still had a 4.3 rating on trustpilot. Despite the negative reviews I still decided to give it a shot. Biggest mistake on my part. First of all they’re not even listed on WhatsApp even though it says so on their website it’s hard to get a hold of them. When I called the number listed, I got an automated voicemail saying this line is for texts only. I called their other number listed multiple times throughout my day during their working hours and still couldn’t get through. Then why list it as it calling number and not having an actual reliable form of contact, besides an email address and lying about being on WhatsApp. That whole experience itself was frustrating. I try to be understanding because I know they have personal lives and multiple clients to tend to, but it really doesn’t take that long to clarify some issues and put the client mind at ease. You’re running a business here it shouldn’t have to feel like I have to beg you to communicate with me when I’m clearly paying for a service. My problem started after I purchased the wig. I made sure that I chose the exact same one shown in their description. I chose the one the model was wearing. And if it wasn’t the exact same one as the model they should have wrote that in their description. Something felt off to me, so I emailed them asking if the wig comes with a drawstring just as the model showed on their website which is what I chose. When I was contacted by one of their representatives Rosie I asked her the following; cap sizes because there wasn’t a definite size on their site, and if the wig had a drawstring. She responded no it doesn’t come with a drawstring but an adjustable band instead. She then asked if that was okay and can she proceed with the arrangement for shipping I responded yes, which I shouldn’t have. I still wasn’t satisfied, so I asked her the following; “But in the video on the site it shows that the model’s wig has a drawstring and an adjustable band. That’s why I purchased it. Could you please explain to me why the one that I bought and the one that model is wearing are different even though the description says it’s the same.” After I sent that email I got no response, but instead of resolving my issue I got an automated email asking me to rate our conversation. I tried emailing them again but got that same automated email asking me to rate their services. If they had time to send me an automated email twice, they had plenty of time to respond to my emails. I’m starting to believe all those rumors about them paying for all those positive reviews because their communication services need a major improvement, which I doubt they’ll work on. So please be aware before purchasing from any wig vendors majority of them prey on women’s insecurities especially black women. Don’t be another cautionary tale. Vet these vendors before wasting your time and hard earned money on them. Clearly they only care about their earnings. Edit I did notice that they are two different product details regarding that wig. I did not want the invisible drawstring. The description stated same as model to my understanding, it means the one she was displaying had an actual traditional drawstring and not an invisible one. Throughout the video she has shown how the traditional drawstring helps the wig stays put to your head, without the need to apply gel or glue unless you really want to. That’s why I purchased it. It never occurred to me the one that I chose didn’t have a traditional drawstring at all. That’s a description error and you should fix that, but if I misinterpreted the description I take full responsibility. Majority of people would probably interpret it the same way as I did. For future reference you should fix discrepancies in your product description in order not to cause any confusion. And as for the lack of communication it would benefit your company the next time your employees are on a federal holiday to send a mass automated email to every single one of your clients who made purchases letting them know your office will closed on those days and you won’t be able to assist them at this time, and what day you’ll return to assist them.
Hi July babes!Thank you so much for taking the time to write such detailed feedback. First of all, we sincerely apologize for the communication difficulties and extreme disappointment you experienced during this shopping process. We have carefully read and highly valued your order and related issues. Your feedback is crucial to us, and we cherish the shopping experience of every customer. As a first-time customer, this is certainly not the impression we wanted to leave you. Regarding your order issue, we noticed that there are two different product attributes on the website, so there are some differences. We will provide you with the product details, so the product you purchased is the same as the one shown on the model. Please do not misunderstand. We ensure that your shopping rights are protected, and we will arrange a dedicated customer service representative to contact you to resolve the order issue and give you a satisfactory solution. Again, we apologize for the unpleasant experience. Your feedback is crucial to us; we value you as a customer and sincerely hope to have the opportunity to provide you with more satisfactory service in the future, thereby regaining your trust. The Klaiyi Hair Team
First time purchasing from this company and this will be the last. The wig I got was not thick enough like on the website I paid $110 sent everything back according to the instructions and only received $53 back. every time I contacted them they kept saying the sent it back they told me to check with my bank my bank only received $53 very dissatisfied with Klaiyi Hair. They should be doing to the rectify any issues with their customers.
Hi Anita Powell!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig. We completely understand your feelings—the product not matching the pictures and the hassle of the return process are certainly not the experience we wanted to provide. Regarding your issue, we will immediately investigate. We will ask you to provide a screenshot of your refund order to prove that the refund has been processed. Furthermore, we will cover any return shipping costs. We will also assign a customer service specialist to follow up on your after-sales issue and provide you with a satisfactory solution. We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to having the opportunity to make amends for your disappointment. Please feel free to contact us if you need anything. The Klaiyi Hair Team
I don’t know what happened to this company. It was my first choice for wigs four years ago, and I was once very fond of their wigs. I bought a wig on sale and I was never able to wear it because it was clearly a reason why it was on sale. The top and the front was so thin that you could see the black tracks. It’s the first time I have ever turned down a wig immediately upon inspection. I contacted klaiyi and asked for assistance they gave me an email address of where to go to for assistance for a refund. The email address they gave me was not valid. It told me not able to be sent. I went back to Klaiyi several times and asked for assistance again and I have not gotten no response. It’s been over two weeks. At this point, all I wanted was a refund. I have screenshots of all the attempted messages and pictures of the wig. If anybody has any questions I used to say this was a five star company, but it seems to have now one star customer service I do not recommend.
Hi Desiree Mami!Thank you so much for your continued trust and support of Klaiyi, and we sincerely apologize for the inconvenience this has caused. We are deeply sorry to see that you, once a loyal customer, are now disappointed due to product quality and after-sales issues. We fully understand your dissatisfaction, as the product may not have met your expectations. However, we can assure you that the wigs we send are exactly the correct volume and density. Wigs may sometimes appear thinner than usual due to compression during shipping; however, they usually regain their normal volume and appearance with proper styling. We are happy to assist you in resolving this after-sales issue. To further address this matter, please provide your order details so that we can assign a dedicated customer service representative to follow up on your case and provide you with a satisfactory solution. We are always committed to providing excellent products and services, and we once again sincerely apologize for the unpleasant experience this has caused. We value the trust of every customer and hope to have the opportunity to make amends for the disappointment this has caused. If you require any further assistance, please feel free to contact us. The Klaiyi Hair Team
My experience with the company Klaiyi Hair was a smooth transaction. I was given, a tracking number for my order quickly. I also received text messages, for offers and when my order arrived. I was able to communicate with the company, and they were able to resolve my concerns. The product is soft and looks exactly as shown in the picture online. Thank you.
Fast service and excellent communication and solving skills. I will always keep purchasing from this brand. I highly appreciate their customer service, extremely amazing.
She was fast and efficient with resolving my issue. Greatly appreciate it.
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