They exchanged wig not available and…
They exchanged wig not available and text with me to let me know how they could help and assured me they would ship as soon as possible
About Klaiyi Hair
Data updated- Website
- www.klaiyihair.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 100% (14/14)
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About this business
klaiyi Hair provides 100% virgin human hair weave,all kinds of Hair bundles,lace closure and 13x4 and 360 lace frontal, wig, lace front wig, also wholesale Hair
Written by the business, not verified by us.Is Klaiyi Hair legit?
Klaiyi Hair (www.klaiyihair.com) has a 4.4 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive and offering practical solutions whenever assistance is needed. Consumers are also very pleased with the overall quality of the items, describing the hair as exceptionally soft, natural, and comfortable to wear daily. Some reviewers were not happy with delivery delays, mentioning that packages took weeks to arrive or online tracking links did not work properly. A few consumers also experienced unexpected issues regarding product consistency, noting that certain delivered items occasionally arrived in wrong sizes or incorrect colors.
Auto-generated from all reviews of this business. For reference only.What people say
I LOVE THEY HAIR 🥰 BABY YALL BETTER GET…
I LOVE THEY HAIR 🥰 BABY YALL BETTER GET YALL ONE 🤏🏾
I was pleased with my first purchase…
I was pleased with my first purchase and interaction with Rosie. I like this company and will remain a customer. I am satisfied, I think everyone should give them a try, you will not be disappointed:)
Rosie Was super helpful
Rosie Was super helpful. The issue with my order was resolved quickly and I can’t wait to receive my package.
When I reach out to their customer…
When I reach out to their customer service, they were very friendly and helpful.
My order was canceled because it was…
My order was canceled because it was out of stock and wouldn't be restock and even though I was disappointed about that.They let me pick out a different style of hair I wanted and it was more than my pervious oder and the told me that I didn't have to worry about the difference
Rosie from customer service was very…
Rosie from customer service was very helpful with processing my return and helping me with my exchange. She made sure I didn’t have any unanswered questions.
No refund Didn’t receive delivery
I just wanted to give an update that I never received my package the shipping company and klaiyi hair continued to run me in circles on who I should talk to..They stated I signed for a package when I wasn’t there to sign for one and I’m exhausted with this company I told them I will no longer speak with them and will continue the investigation with my bank..Customer service offered me nothing for my trouble of not receiving my package they just simply took my money
Reply from Klaiyi Hair2026-03-22
HI Angel Smith!Thank you so much for sharing this unpleasant experience again. We take it very seriously and fully understand your disappointment and dissatisfaction. Please allow us to sincerely apologize for the dissatisfaction you encountered during the communication process. Whether it was the dispute over the delivery receipt or the customer service's failure to resolve your issue promptly, both fall short of our expected service standards. Regarding the situation where your package was marked as "signed" even though you did not receive it, we would like to conduct further investigation. To resolve this matter as quickly as possible, please provide your order number or email address directly. We will assign a dedicated customer service representative to resolve your issue and provide you with a satisfactory solution. We apologize again for the inconvenience caused and thank you for giving us a chance to rectify the situation. Your feedback is crucial for us to improve our service, and we look forward to resolving this issue for you properly as soon as possible.
I like that Rosie replied when I sent a…
“I appreciated that Rosie responded to my message. It kept me informed and out of the dark. She was calm, professional, and handled things in a decent and orderly manner.”
They did everything in their power
They did everything in their power to make sure I was satisfied! They were quick and super accommodating! Amazing buying experience!
Notify me and tell me what was going on…
Notify me and tell me what was going on with my order. Great service great communication overall great service.
Good experience good customer service
The dialogue when I had questions about…
The dialogue when I had questions about my order. Emails were answered in a timely manner.
It was a great experience
It was a great experience! One of the items I ordered they did not have ready and they notified me and was able to make the change. They were polite and very very helpful! I’ve never had a problem with this company! They are always on time. But this time they went over and beyond and I couldn’t be more happy about it! Thank you for all you do!!!!!!
I’m very happy with the product
I’m very happy with the product. I have been ordering from your company for almost a year. My only concern is when I order something that I like, I will receive a notice that the wig is not available. That saddens me because you can envision that look and if it is for a special occasion, you’re a little let down. It may not seem like a lot but for someone who depends on a good wig, it’s everything. Thanks for your help.
I have contacted Klaiyi multiple times…
I have contacted Klaiyi multiple times about cancellation and getting a refund, their replies were nonexistent until I had to go through EVERY single channel to get some kind of contact — social media, number, numerous emails. They are saying that they have intercepted the package and will process my refund once it returns to them…THE ISSUE IS THAT IT WAS NEVER SHIPPED. HOW ARE YOU WAITING FOR SOMETHING TO RETURN IF YOU NEVER SENT IT OUT? Even when I check my FedEx tracking, it says that only a label was created. I am looking to take legal action against Klaiyi if my refund is not processed IMMEDIATELY. Pk307923
Reply from Klaiyi Hair2026-03-01
Hello Suha Osman, thank you so much for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during the order cancellation and refund process and fully understand your frustration. Regarding the order you mentioned, our investigation revealed that the package was shipped on the same day, and we immediately notified the logistics company to intercept it and return it to our warehouse. The package has now been returned, and we will process your refund and contact you directly to confirm the progress. We have conducted an internal review of this communication delay and will improve the response speed of our customer service team to prevent similar situations from happening again. As an apology, we will offer you extra points as compensation, hoping to provide you with a smoother shopping experience in the future. If you need further assistance, please contact us directly via email, and a dedicated person will follow up. Thank you again for your patience and feedback！ The Klaiyi Hair Team
Disappointed
“Buyer beware. I purchased this wig after seeing many positive reviews online, and even seeing it recommended in searches for glueless wigs. Based on my personal experience, the product I received did not match the expectations set by those reviews. The wig I received appeared to be much lower density than the advertised 150%. It looked closer to about 100% density or less. The hair was very thin, lacked fullness and volume, and you could easily see through the wig when worn. Overall, the quality did not meet my expectations. The construction and density make me question how long it would realistically last with regular use. I would recommend that potential buyers do thorough research and manage expectations before purchasing.”
Reply from Klaiyi Hair2026-03-01
Hi Kassandra Bien-Aime,thank you so much for your feedback. We were very anxious and saddened to see your review. We sincerely apologize for the experience of receiving only a half-refund instead of the full order, which caused you a negative experience. Our investigation confirmed that we sent you the correct package when we shipped it, but the package may have encountered unexpected issues during transit. However, we truly value your order, and we will contact the logistics company as soon as possible to provide you with a satisfactory solution. We will contact you directly through our dedicated customer service team; please reply to us via email. We apologize again for the inconvenience caused and look forward to hearing from you so we can have the opportunity to resolve this problem for you. The Klaiyi Hair Team
Very good communication and was able to…
Very good communication and was able to send back return with no problems. There wasn’t a problem with the product it wasn’t just my style but I will order again .
I had a few hiccups with my order but…
I had a few hiccups with my order but the customer service reps helped tremendously and made sure my package was delivered in a timely manner. I’m so throughly pleased
The experience I've had with klaiyi …
The experience I've had with klaiyi has been wonderful the shipping time was also earler than I expected and my quality of hair was awesome Thank for Great service I'll be back
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