Klaiyi Hair

Hi Helena Green!Thank you very much for taking the time to share your feedback regarding your recent shopping experience with us. We sincerely apologize for the dissatisfaction and inconvenience you experienced upon receiving your wig. We fully understand your concerns. Our wig caps are designed as a standard average size, but they feature adjustable drawstrings to ensure a proper fit. The product you purchased was the 10-inch version; however, if you would prefer to exchange it for the 14-inch version—as shown in the model's photos—we would be more than happy to accommodate your request. We will provide you with a return label to facilitate the return and exchange process. Additionally, we will assign a dedicated customer service specialist to follow up with you personally and ensure that this issue is resolved to your complete satisfaction. We are continuously striving to provide superior products and services, and we apologize once again for this unpleasant shopping experience. We deeply value the trust of every customer and hope to have the opportunity to make amends for your disappointment. Please do not hesitate to contact us if you require any further assistance. The Klaiyi Hair Team

Hi Tina!Thank you so much for taking the time to share your experience. We are very sorry to hear that you are dissatisfied with the quality of the wig you purchased; it clearly did not meet your expectations, and we sincerely apologize. Regarding the product issue you mentioned, this is absolutely not something we want our customers to experience, and we take product quality very seriously. However, we have ensured that we sent you the correct density product. Human hair typically requires regular maintenance and care. If you wish to return it for a refund, we can provide you with a return label to handle after-sales issues. We will arrange for a dedicated customer service representative to contact you as soon as possible and provide you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to serve you. The Klaiyi Hair Team

HI Nicole Johnson!We sincerely apologize for the unpleasant experience. We value your feedback and hope to verify and resolve your issue as soon as possible. Regarding your request for screenshots, this was solely to ensure your account security and prevent unauthorized card fraud. We sincerely apologize for any delays and inconvenience caused. We have noticed that you have placed a new order on our website. Thank you very much for your support. We will provide you with the latest order status updates to ensure you receive your package promptly. We apologize again for any inconvenience caused and thank you for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you. The Klaiyi Hair Team