Klaiyi Hair

Hi There!Thank you very much for taking the time to provide your feedback. We sincerely apologize for the disappointment and inconvenience caused by your recent shopping experience. We are truly sorry for the inconvenience resulting from the longer-than-expected delivery time and the delayed tracking updates. While our delivery service is usually highly efficient, our logistics partners do occasionally experience delays—a situation that has clearly caused you significant frustration. We have assigned a dedicated customer service representative to monitor the progress of your shipment and ensure you receive your package as soon as possible. Regarding the missing promotional gift, this appears to be an oversight; we assure you that we provide the exact same products to all customers and influencers alike, without exception. We would be happy to send out the missing gift to you immediately. We fully understand your feelings and sincerely hope for the opportunity—through our continued service—to demonstrate our genuine commitment and our unwavering resolve to improve and strive for excellence. We once again offer our sincerest apologies for any inconvenience or negative experience this situation has caused you. The Klaiyi Hair Team

Hi Geraldine Brown!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is usually very efficient, delays can occasionally occur with our logistics partners. Your package is currently in transit, and this situation has clearly caused you significant inconvenience and distress. We will assign a dedicated customer service representative to follow up on your logistics progress to ensure you receive your package as quickly as possible. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. The Klaiyi Hair Team

Hi Ashanti Lucas!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. We hope to help you resolve your installment payment issue, and we will also offer a discount on your purchase. To resolve your problem as quickly as possible, we will arrange for someone to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email; we will be happy to assist you. The Klaiyi Hair Team

Hi Leilaa Baela! Thank you so much for taking the time to provide feedback. We take your concerns very seriously and appreciate your detailed explanation. We understand you are bothered by the frequent push notifications. We did not intend to disturb you. Regarding the frequent promotional SMS messages you received, we will adjust our system settings and optimize the push logic as soon as possible, and suspend the sending of marketing messages when customers submit after-sales requests. We will resolve your SMS unsubscribe issue immediately: we would appreciate it if you could provide your email address, and a dedicated customer service representative will be happy to provide you with a satisfactory solution. We are committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make up for your disappointment. Please feel free to contact us if needed. The Klaiyi Hair Team

Hi Valerie Lynne!Thank you so much for taking the time to share your feedback on your recent shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig. We fully understand your feelings. The inconvenience caused by the return is certainly not the service experience we intended to provide. This clearly falls short of our service standards and is not the impression we want to leave on our customers. We have carefully noted down the issues you mentioned, and please rest assured that we are handling this matter immediately. We will process a refund for your returned order immediately and will also reimburse you for the shipping costs. We have assigned a dedicated customer service representative to follow up on your case to ensure that your after-sales requests are fully resolved and to provide you with a satisfactory solution. We are always committed to providing better products and services, and we once again sincerely apologize for the unpleasant shopping experience this has caused you. We value the trust of every customer and hope to have the opportunity to make up for the disappointment caused. If you need any further assistance, please feel free to contact us. The Klaiyi Hair Team