Life Storage

Scott 非常细致且乐于助人…

Scott办理入住时非常细致周到，帮了大忙。非常感谢！谢谢！！

体验很棒

从我们打电话到租用设备，整个过程轻松顺畅。我们在惠灵顿门店遇到的Charles非常棒，与他打交道真是愉快至极。拥有像他这样的员工，是巨大的财富。

客服温暖、友好又贴心

从第一次致电 Life Storage 到亲自见面——这个团队在客户服务和专业素养方面都远超我们的期望。我们家庭面临了一个突发状况，几乎没有时间做准备。向 Michelle 和后来的 Philip 说明了情况后——他们在帮我们梳理存储方案时展现了同情心和关怀。在当今的商业世界里——带有温度的客户服务正在逐渐消失。我们很庆幸能与这个团队有这样温暖、友好且充满人情味的互动。Philip 让租用这个存储空间的流程变得简单且毫无压力。快速参观了一下设施——印象很深——气候控制完美，一切都很干净，充足的照明和安全措施打消了我们对于可能被盗的担忧。我们家庭在过去几周里经历了许多挑战——但找到并签约一个存储空间并不是其中之一。我对 Life Storage 的帮助感激不尽，那确实是非常艰难的一天。

客服太烂了

客服中心和区域经理根本不懂这里的情况，这是个商业场所。我等了快一周了，就等有人来修门。如果你们找的供应商不能提供快速服务，就换一家吧。 顺便说一句，这里的管理者 Sheila 小姐和 Edra 先生人超好，特别热心。

Jessica O'Day美国 · 写过 1 条评价 · 体验于 2023-06-15 · 发表于 2023-06-16

差差差

Poor poor poor! Where do I begin- I moved into my storage unit in September of last year and everything was fine until May 24 (my birthday) when I went to the unit to retrieve a suitcase and noticed water all around my unit. I went to unlock the unit and it wouldn’t open. I pulled with all my strength and was able to get it open, but then tons of boxes fell on me. And then I smelled a very strong smell of rancid mold or mildew, looked down and there were wet boxes everywhere! They had collapsed which caused other boxes on top to fall forward which is why I couldn’t open the door initially. There was standing water everywhere but just in and around my unit. I examined the building and realized that the water must’ve been coming from the air conditioner which was right behind my unit. The facility did acknowledge that is was the air condition leaking into the unit later that week. I hadn’t been to the unit in quite some time, and thank God I did because I never got any phone call or email from them letting me know there might be a problem. Probably because they are not inspecting the property on a regular basis like the should! Maybe if the on site people were doing their job, they would have noticed the air conditioner leaking and the standing water outside my unit before my precious property was destroyed! The office was closed that day so I called the main life storage number and spoke to a couple of people who apologized but said they couldn’t do anything and that I need to call my insurance company and the local office during their regular office hours. I guess they didn’t really understand the magnitude of the situation. My LIFE was in that unit. Thousands and thousand of dollars worth of my life. While a lot of it was in plastic bins and completely salvageable, I still have over $12,000 in losses. What was life storages response? “We can switch your unit out for a new one, and offer you some boxes as well as 2 months rental free of charge”- but they won’t pay for me to move units, they wouldn’t even give me packing tape or paper until I really came down on the store manager. Inevitably I had to hire movers and take 2 days off of work to completely move everything back to my house. When I went to the office to see if I could be reimbursed I was told “good luck”- so far I’m out $12,000 in personal loss $1000 for time off from work $300 for movers $50 in gas $250 deductible On top of this, I’m 100% positive my young son and I were exposed to black mold as it is all over EVERYTHING. I am experiencing a migraine, as well as extreme lethargy and flu like symptoms. The movers and I were dry heaving at the smell coming from the unit. I went to close my account after my items were removed and asked to be reimbursed for the movers, and since I moved out a month and a half early, credited for that time and I was told no, but provided an email to a district manager. I think I’ve already spoken to him and he was no help- I hope that my insurance company nails you guys to the wall. I know they will be coming after you to recoup the pay out. Here’s just one pic of the mold that riddled all of my winter clothing, expensive bedding, picture frames, office supplies, and tons of other stuff. Anyone know the owner of this place? I’d love to chat with him directly

Tim Giles美国 · 写过 2 条评价 · 体验于 2023-06-16 · 发表于 2023-06-16

斯蒂芬妮（经理）服务很……

斯蒂芬妮（经理）服务非常棒！她让我的经历变得无缝。她的态度很乐观而且非常专业。 她的知识是显而易见的，因为她轻松地回答了我所有的问题。 搬家是一件压力很大的事情，但是，这部分很棒。 谢谢你斯蒂芬妮 第5226章 弗吉尼亚州萨福克

第一次来

第一次来。我对便捷的出入和场地的整洁程度非常满意。客户服务非常出色。Al对我所有问题都提供了很大帮助，让整个过程非常顺利。Robyn在帮我办理储物单元的过程中也非常有帮助。我向任何需要储物的人强烈推荐他们。

简单又省心！

客服压根不存在

我们也遇到了同样的问题，因为那个'全新升级'的系统被收了滞纳金。'安全区域'的前门被纸板堵了好几周。修好之后门还是不好用，我们只能敲窗户，指望有人能听见。对于他们自己犯的错误，我们受到的对待让我们非常生气。我建议大家离这地方远点。这地方就是个垃圾场。

工人们都很nice。

对 Irlo Bronson Memorial Hwy 上的 Life Storage 的初步评价

我租的储物间价格跟其他仓储公司比还算合理。位置对我很方便，经理和副经理都很友好，预订过程也很顺利。唯一不满的是设施里没有足够的推车帮搬东西。我去过两次，卸货区只有一辆车，而且没有推车可用。多配几辆推车会好很多。

Terrie 太到位了，而且…

Terrie真的超级专业又礼貌。她把我租的事宜都详细解释了一遍。很感谢她。🥰

人很好，尤其是 vanessa

和Vanessa的互动体验很棒，她非常乐于助人。

北边是最好的

几位女士把我照顾得很好……谢谢🥰🥰🥰

Sindhuri Marella美国 · 写过 1 条评价 · 体验于 2023-06-03 · 发表于 2023-06-05

绝对会推荐

经理Joe太棒了。他很有帮助，回答了我所有问题。非常感谢！

我实际和 Brian 合作过，他确实…

我实际接触的是Brian，他太棒了！非常贴心，信息也很全面！

各方面都很热心帮忙。

各方面都很帮忙。从选合适的储物间到理解租约和费用都给了指导。还带我们看了储物间，考虑了我们靠近入口的需求。

我发现 Steve 在…方面非常热心帮忙

Steve在帮我完成文件和找到储物间位置方面非常热心。Steve非常有礼貌且专业。

househead two美国 · 写过 2 条评价 · 体验于 2023-05-29 · 发表于 2023-05-31

关心我的需求并诚实相待是最重要的

我在8282号店（700 Creek Rd, Delanco, NJ 08075）得到了Jenniveer的帮助。她性格温暖美好，对自己的职责了如指掌，最重要的是脸上总是挂着美丽的笑容。千万别让她走！！！！！

Mike 太棒了！