LightInTheBox

I hate buying online but have no choice

these questions

It was a little confusing but I got…

It was a little confusing but I got there

Postage is far from cheap even…

Postage is far from cheap even bordering on unreasonable

Horrible refund policy and deception from the start

Ordered clothing for a theme party and verified online with website AI that I should get in time for party. I pay for clothing and then see I will not receive as I was told. Instead of the 5-9 days from order date, it is 5-9 days from order processing date. The hardest thing to choke down is their refund policy. I have submitted my ticket for a refund and I am supposed to pay to ship back to Asia to receive a refund. I won’t ordering from here again. This company is anything but light in the box.

Order not shipped in time and still…

Order not shipped in time and still haven’t received it. No one to call. No human to answer any questions . Even email address was responded by auto response email with no one to actually speak with Sad business

too long of a process to purchase

too long of a process

Junk, and return policy is a joke

I don't understand the positive reviews. The item I ordered -- a thumb/wrist compression wrap -- looks absolutely nothing like the online images. The images in the listing appear to be AI-generated, which obviously isn't unusual in the present era, but I expected some resemblance. The fabric is thin, like heavy stockings, and the thumb opening is disproportionately small. I have tiny hands and my thumb was purple with decreased sensation within seconds of applying the wrap. I spent $52 on two wraps for each hand and I wish I'd just spent half that amount on a good pair of compression gloves on Amazon. Wait...I DID end up buying gloves on Amazon. When I requested a full refund, the customer service rep wasted both our time over the course of a solid week on messages back and forth trying to convince me to accept an alternate arrangement -- namely, a discount on a future purchase and a partial refund -- instead. The returns process is a pain and the customer pays return shipping to China, which is outlandishly expensive. For a first-class package, I was looking at more than half the original purchase amount in shipping charges to return this garbage. I will never purchase anything from this store again. SO bad.

Forcing me to review whilst i'm half…

Forcing me to review whilst i'm half way making the payment using paypal. Also they add on payments for carriage, carriage insurance and duty insurance. I've given them my email so why do they want my phone number . Data data data

too complicated

Do not buy off this site

Do not buy off this site, the quality of the product is shocking and if you try the returns they come up with a response of “ 😔 Thank you for getting back to us, we are genuinely sorry for all the inconvenience caused. Regarding the return, we’d like to kindly point out that the return process may not be the most convenient option, as it involves some hassle, including packing it up, visiting the post office, and taking time out of your busy day. To save you time and effort, we are happy to offer upgraded discount options as an alternative. These options are more time-efficient and cost-effective for you. Just click the option that best suits your preference. **No further action and response is required on your part.** 👇 then offer a 40% refund or 50% of more poor quality product. Basically just taking your money

i already have 2 orders being shipped…

i already have 2 orders being shipped to my address at the same date estimation. i don't see why the shipment charge couldn't be forgone it says it can add stuff within a certain amount of time and yet i was not able to add the last to orders to my original order. very upset at having to pay 3 separate shipping charges when the no extra shipping charge is why i even began shopping again in the first place

I tried to order some items three days…

I tried to order some items three days ago and had a problem. I was successful today. Thanks

Too much time in gettin my order

I will tell you more about how I like…

I will tell you more about how I like my experience with your company when I receive my products and see what kind of quality the dress I bought is! Then I will have to return one,and I will rate my experience then,on how well my experience is, on returns. Thank you

Not ordered with them previously

Not ordered with them previously. We'll see how it goes.

It seems to take a long time to receive…

It seems to take a long time to receive my orders..Satisfied otherwise

difficult to process order

difficult to process order. had to use different user name as would not allow me to change password on my original email

Hope my purchase will arrive in good…

Hope my purchase will arrive in good time

maybe

it was ok--not great