I ordered just two small batteries over three weeks ago and still have not received them.
Lightmalls 回复2021-03-11
Hello, your package is already on the way to your country. You can receive it in about 3-5 days. Affected by the epidemic, the shortage of staff at cargo stations has caused some cargo backlogs and delays. The current customs clearance and transit cargo at the port are expected to be delayed by 3-6 days.
Tracking Number:9374869903506336855520
You can check from here:https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903506336855520
I still have not received my battery yet.the service is terrible no communication,i could not track my purchase
Lightmalls 回复2021-03-11
Hello, your package is already on the way to your country. You can receive it in about 3-5 days. Affected by the epidemic, the shortage of staff at cargo stations has caused some cargo backlogs and delays. The current customs clearance and transit cargo at the port are expected to be delayed by 3-6 days.
Tracking Number:9374869903506335749622
You can check from here:https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903506335749622
charged me for the rush shipping 3-7 days for $58 dollars. It has been 3 weeks and I still don't have my order. They will not refund the extra rush shipping. I will be contacting paypal.
Lightmalls 回复2021-03-11
Hello, I'm sorry for causing you inconvenience.we have used the express mail DHL to deliver the goods to you, and the logistics shows that your package has been successfully delivered on March 5th.
You can check from here:
https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903506335751052
The batteries, I bought two,have what appears to be a design flaw. They do not fully insert and lock in. Definitely a block of some sort. I have two of the same drone. I contacted support three days ago with no response. I have used this brand on another drone with no problem. REVISED: After consulting experts on my drone, they encouraged me to push a little harder and I did with some reluctance. The batteries did snap in as they should. No flaw detected, just very tight. It is not my nature to force things into place. My apologies to GIFI, I am expecting this product to perform the same as others I have purchased.
Lightmalls 回复2021-03-02
Hello, you can contact us if you have any questions during use, and we will deal with it for you as soon as possible.
You can contact with us via email [email protected]
SHOP ELSEWHERE!!!
MISLEADING ADVERTISING, ARROGANT AND RUDE CUSTOMER SERVICE!!!
ALL OVER $5 WORTH OF BATTERIES!!!
I ordered 2 Boruit headlamps from lightmalls.ca on 1/5/21
With a website url of "ca.lightmalls.com" one would think it was a Canadian site, not so.
Only after ordering was it revealed they were being shipped from Shenzhen, Guangdong province China
That, was misdirection #1
Package finally arrived 1 month later on 2/5/21
Both packages had crushed corners, so i carefully opened and discovered no damage to product, however, 1 headlamp had no batteries.
This is where the trouble started
I rechecked the ad. It stated "2*18650 battery". According to their customer service, this means it TAKES 2*18650 batteries and those DO NOT come with the purchase. BTW these are 3.7v rechargeable batteries... Not something readily available in Canada
When questioned regarding their "misleading" advertising, their customer service rep claimed i threatened them ( which i did not, i stated that my reviews of their business would reflect the transaction appropriately), they had "dealt with people like you" before and did not "accept" my threats
Several emails later it was agreed they would send me 2 batteries, however, it was Chinese New Year and all shipping was closed and they would address this when they came back
They " addressed" it all right
The ads now state "Does not include batteries" which was not stated at the time of the transaction
I have been told i can order new batteries from their store OR they would ship me batteries with my next order
A wise old man once said to me " water...is at once, the most yeilding of elements...yet the mightiest of eroding forces"
By selling us cheap and inferior products, refusing to stand behind their misleading business practises ( BTW, Paypal has no recourse for Chinese products)... We are slowly having our standards of business eroded away
Do a quick search for "lightmalls.ca reviews" and see for yourself.
BUY LOCAL!!
PURCHASE FROM LIGHTMALLS AT YOUR OWN RISK!!
Nuff said
Update 3/2/21:
wow.. their customer services reply to this review is FAAR more polite than the emails I was sent...
Their ads NOW state the batteries do not come with the product I purchased... FYI...cheapest battles at lightmalls are $8 (4000Mah and shipping is $5... new headlamp that INCLUDES batteries is $20)
NOTE: batteries state they are "unprotected" batteries.. which means they will last longer, however, the safety features that prevent batteries from overcharging and catching on fire are non existant
Also, just a note about their chargers... since they are not ULC or CSA approved, IF you are unfortunate enough to HAVE a fire, your insurance will not likely cover it..
Caveat Emptor = Buyer beware
Lightmalls 回复2021-03-02
Hi， I am really sorry for the inconvenience. The flashlight is confirmed to not contain the battery. If you need it, you can buy it directly in our store, and it will be shipped to you for free.
Except for your dissatisfaction without the battery, I believe the quality of the flashlight will satisfy you. At the same time, we will work hard to improve our services and strive to satisfy customers.
I am a returning customer and have been very happy with both the service and especially the prices and lightmalls is now my 1st go to place for Flashlights 🔦
Unbeatable price, shame about the delivery time but it wasn’t a deal breaker for me as I was in no rush to receive it, but I knew this when purchasing. Torch is working fine and is unbelievably bright!
Fast, friendly and helpfull costumer support.
Damage free shipping within expected time.
Excellent and original products, despite some mistakes on the shopping pages.
I ordered again and also recommended you too friends.
This is the third LED I have bought from Lightmalls. They work very well with the correct drivers.
5000K High Power Cree XHP70.2 Neutral White LED Emitter With 20mm 6V/12V DTP Copper MCPCB
I have not received my product. It's been in transit now for 16 days. I would have bought the light some where else if I had known that. I hope when the light arrives it is fine
Lightmalls 回复2021-02-16
Hello, logistics shows that your package has arrived at the local area and is being delivered. It will be received within 1-3 days. Tracking number:YT2101621266105164
You can check from here:
https://www.yuntrack.com/
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