Bought a hoverboard battery from them. They sent a different brand than I ordered and to top it off it was defective. They tried telling me that they tested it before sending and that I was using it for a period of time before it died which is complete bs. It never worked and wouldn’t charge from the start. Put in a different battery and the hoverboard works and the battery charges.
They wouldn’t pay for me to ship it back which is ridiculous seeing how they sent me a defective battery.
Will never buy from them and I would not recommend anybody does.
Lightmalls 回复2025-01-27
Hello,
If you are not satisfied with the battery, you can send it back for a refund.
Orders done mid July, goods recieved mid October with 45 mails between to insist and have news...
Lightmalls 回复2024-10-27
Hello,
We are very sorry for the inconvenience caused. The logistics company lost the package and we sent you a new package, which delayed the delivery time.
I was disappointed that my headlamp did not come with batteries, the box it came in did not state that it came with batteries. Other issues came up and were addressed. Lightmalls gave me quick responses. That was satisfying.
I was pretty happy with my purchase the light I bought is actually even better then I thought it would be. It did kinda take awhile to get delivered but still happy
I bought 2 helmets and never received my products after 1 month... but my money is gone.
They said my adress was wrong and it's why it has not been delivered . My adress is even validated on google. They said that they wait that the products will be back to China to send me again my products to France ...it makes no sens and it's just to save time and keep my money.
Lightmalls 回复2024-10-27
Hello,
Can you tell me the order number?
We can help you check the logistics information.
Initially the tracking link did not work but I wrote an email and within minutes I received a new link working. The delivery was not very fast, but the laser pointer is outstanding. I have already used it underwater (52 meters) during a day dive and it is perfectly visible. Value for money at five stars. Recommended.
Great customer service. The helmet cap broke due to a fall and I got a new one for free. As I happened to come to Shenzhen, where the helmet is produced, on a business trip, the cap was delivered directly to my hotel. The service team was very friendly and always replied promptly to my emails.
Rated 5 out of 5 stars
May 8, 2024
Great customer service
I experienced a really high level of customer service from Lightmalls. I will buy from them again and I'm happy to recommend them based on my direct experience. My most recent order contained a wrong item - 32650 instead of 26650 batteries. The question was answered the same day and a replacement was on it's way the following day without any fuss. Replacement batteries arrived today, 8th May. Excellent. Will definitely buy from them again.
I experienced a really high level of customer service. I will buy from them again and I'm happy to recommend them based on my direct experience. My most recent order contained a wrong item - 32650 instead of 26650 batteries. The question was answered the same day and a replacement was on it's way the following day without any fuss. This gives me confidence to buy from them again. Unbeatable price and quality of goods as well.
Defective light, awful returns process & customer service
The light I bought was defective. The return process was as difficult as it could have been. It started with having to send videos of the light not working properly (the customer was assumed to be always WRONG until I proved otherwise). Then once I had returned it, it got stuck in Chinese customs for two months, and counting. It is allegedly still there. Customer service is arrogant and disinterested, demonstrating a view that the fault must somehow be my fault. I am not hopeful of every receiving a refund.
Lightmalls 回复2024-05-08
Hello,
Can you provide the order number or tracking number for the return of the package?
Let us check it for you.
Best Service ever !!!
When I read what other People have problems with this China shop, I may add the following : The bicyle lights I have ordered here so far are not available in the European market.Something comparable costs about 10 times as much.
So far everything has worked 100%. Sometimes it happens quickly, sometimes it takes about a week longer.
That may have been pure luck, but I also took into account from the start that even if something doesn't arrive, a re- shipment will definitely work and then you'll still get away with a factor of 5 cheap.🤔🤔🤔!!!
Subito
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