Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Ninja Van（www.ninjavan.co）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 248 条用户评价，属于商业服务分类，口碑较差。81% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 127 条。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I am very disappointed. The delivery was promised to arrive at a specific time, but it did not. The reason given was that you were unable to contact me, but I did not receive any calls or messages at all. This has been a very poor experience.
the parcel taking very long, i have waited so long keep saying waiting for ninja van logistics to pick up. cancel them, fire this company. they are useless
Ninja Van employees are liars. they said they attempting to deliver but they are not. all amazon orders are returned because they do not deliver, they do not contact you, they just put bogus tags on the delivery. no support via e-mail nor chat.
It was good before but I read that they subcontracted Flash Express --- a company known for missing parcels. Since then, there has been an influx of negative reviews. Plus, there is no way to contact them aside from emails, which they never reply to. they have very bad customer service (we actually, customer service is non existent lol) and i have no idea how they got contracts with iherb and amazon
If I can give 0, I will give 0. The delivery team seems not working with customer service. Avoid if possible.
Delivery as slow as molasses. They suck.
Extremely poor services. Not recommended for e-commerce merchants.
bodo slow,peram barang orang sampai 4,5 hari tak sampai ii lagi
I am highly dissatisfied with Ninja Van Singapore’s service. I had requested a change of delivery address through a live customer service agent, not through the automated system. The agent confirmed that my new address had been updated. Despite this, I kept receiving notifications that my parcel would still be delivered to the old address — the very one I had specifically asked them not to use. I have been on chat almost every day, sometimes waiting up to 60 minutes even right after their opening time, only to speak with service agents who give empty promises. I left clear delivery instructions both with the live agent and through the automated system, asking that the parcel be left at my mailbox or with condo security. Yet the driver ignored these instructions completely, and Ninja Van refused to update my address properly. It makes no sense to offer an option to leave delivery instructions when drivers never follow them. I even checked with my condo security, who confirmed that no Ninja Van delivery was made, as all deliveries are recorded in a logbook, and there was no record of any attempt. After two failed delivery attempts, I finally spoke with an agent named Kimi, who promised the parcel would be delivered that night and continue with auto redelivery the next day. I waited, only to find out at 10 PM that the delivery had failed again, and the parcel was sent back to the sender. This is by far one of the worst delivery companies I have ever dealt with. In the past, Ninja Van even marked parcels as “delivered” when they were not, and I only received them days later. It’s disappointing that sellers continue to use Ninja Van, leaving customers powerless with no control over their delivery options. I am extremely disappointed — the amount of time wasted trying to resolve this issue is unacceptable, and now the parcel has been sent back through no fault of mine. If I could give zero stars, I absolutely would.
Just like the rest of reviewers here who are also customers to Ninjavan, they probably had the worse logistics service if not customer service I've seen in ages. Automated helpdesk agent are nothing but a low-end (quite useless), not more than 3 choices quick answers that provided a standard answers to all requests and questions, and even got the cheek to ask for review after answering customers with their automated AI chatbot that are practically useless with no solution presented whatsoever, until you wait till you are connected to a human-agent, and even then, they cannot solve your simple question of providing you a resolution- of getting their courier to ring our doorbell after leaving the parcel(s) on our doorstep, and sometimes the item can be missing when we discovered it. Extremely irresponsible courier services, because they either not inform you their time of arrival or left the items without messaging the customers, or at least ring the doorbell to notify us. I don't think I need to say more for those who had used their logistics/delivery services would know what kind of standard Ninjavan will provide. And lastly, I did this review after more than 3 years of observing their operations, since there are still delivery of parcels or items coming mainly from China, and as a customer or receiver, I have no way of stopping the vendor or supplier for using Ninjavan, and since vendors are not located in S'pore, I will only feedback to them to stop using Ninjavan services.
Rider tend to skip the delivery by claiming they have call recipient and give false photo. Lucky that shopee provide longitude and latitude. The distance between the self claim delivery from my home is unimaginable. If you don't want to work just quit. Bad customer service that give you the website link. Hope the company goes bankrupt.
No drivers, no live agents, no effort and simply no care for anyone. I was home for over a week and my delivery got delayed for almost 10 days with unsuccessful deliveries when I HAVE BEEN HOME FOR ALL THOSE DAYS. They never bothered to call or ring the doorbell to see if anyone's home. Why bother have a company that doesn't do shit. They don't even have a hotline anymore, probably to avoid angry calls from customers. The only thing true to their name Ninja Van is they're good at hiding from their customers. They deserve ZERO STAR rather than a Pathetic 1 Star
I’m extremely disappointed and furious with this courier service. My package has been delayed for several days, and every time I check the tracking, it says “delivery attempt failed” even though I’ve been home all day! No one even bothered to call or knock. Their customer service is completely useless—just sending the same scripted replies with no real action or accountability. This company has no sense of responsibility or professionalism. If you value your time and money, avoid this courier at all costs. They lie about delivery attempts, waste your time, and have zero respect for customers. Absolutely the worst experience I’ve had with any courier service. 1 star is not enough. Negative or ZERO is perfect.
I will never use Ninjavan ever again. They lost my package worth thousands and I paid hundreds for the shipping fees, and there's no compensation on their end. The only thing they ever do is tell me they have liased with the seller and for me to contact them for a refund. IF IT WASN'T FOR THE FACT THAT I CANNOT GET A REFUND ON THE HUNDREDS I SPENT ON SHIPPING FEES, WHY ELSE WOULD I CHASE YOU EVERYDAY? Aside from that that, the audacity and dishonesty for you to update the status as "Recovered" when you have no idea where it is. Have you no shame?
Avoid this company they are repeatedly terrible. Most recent scenario: Driver threw package over gate. When I tried to complain about this customer services made it very difficult. They were perishable goods and the laziness is what strikes me the most. Just a metre away is a covered driveway. That’s still not where I want my packages left but please have some common sense or eq
Terrible and stupid and bullshit. How come the delivery unsuccessful stupidddd. Ninja van didnot try to reach me at shopee or anywhere. How can u aspect me stood at my front door waiting for u allday. Really useless
I'd give them a zero if possible. Keep getting emails saying they tried to deliver. No one tried to deliver, no one called. All lies.
Very poor service and extremely bad service that I never seen, my parcel very time attempt failed even the with correct address. The delivery person is not contact the seller or make a call. Then leave delivery unsuccessfull with false picture. I just want to ask. what so hard why other delivery people can delivery but ninja van can't? Highly doubt that?. This is will be my fifth parcel ninja van can't able to deliver. I'm staying at the same address for years. I really don't know what to say. Don't keep lazy people for work.
Ninjavan did not call me and simply leave my parcel outside the house. If it rained while I was not at home, the item in the parcel would have been ruined. Just a few more steps and they can place the parcel in my car porch, but well… only convenience is matter to them I guess. Usually other delivery service will do this, but Ninjavan doesn’t seem to care. The experience is bad and I would not recommend their service.
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