Your Trusted Destination for Digital Products and Services. Our mission is to offer a trusted platform for authentic purchases, ensuring transparency and a seamless experience for their daily needs.We value: Authenticity: Ensuring the authenticity and legitimacy of all products and services offeredIntegrity: Upholding transparency, reliability, and flexibility to ensure users' trust and satisfaction in every interaction.Reliability: Delivering secure transactions, prompt customer support, and authentic products, ensuring gamers worldwide can confidently indulge in their gaming pursuits hassle-free.
Most reviewers were somewhat happy with their experience overall. Everyday consumers generally find certain digital products, steam codes, and gift cards extremely useful when digital transactions go quite smoothly. Many people appreciate the quick delivery of specific digital items and consider this platform a very practical choice for various online purchases.
Some reviewers were not happy with order processing delays and exceptionally slow customer support response times. Consumers also frequently mentioned facing frustrating issues regarding pending payments, strict account verifications, and missing refunds after purchasing items that unfortunately turned out to be completely out of stock.
Order #39161977
I’ve spent over $20,000 and have been a long time user of this site but support has been absolutely horrendous in the past few months.
For this order, they gave me an invalid code and stalled me for 2 months, saying I wasn’t inputting it correctly and retry again in a different way. Nothing worked. Told me a week ago they’d have to help me resell it and I would receive the funds in 1-7 business days. The time has passed and I’m wondering why they can’t just refund me for a broken code? Support has ghosted me yet again. I suggest for long term buyers or for large code purchases to stay away. It’s not worth the risk to get a broken code and wait 2+ months for a resolution that may just be another time staller. This site used to be good but now it’s horrible in service.
Reward system sucks as well, you get $15 in store credit after spending $20,000.
OffGamers 回复2024-09-12
Thank you for bringing this to our attention. We understand your concerns and would like to assure you that we’ve thoroughly reviewed the situation. We’re happy to confirm that your order has already been refunded.
If you have any further questions or need additional assistance, please feel free to reach out to us directly, and we’ll be glad to help. We appreciate your patience and understanding.
They do despond to my complaints before and helping me with solutions which was trusted but yesterday was extremely different and there was no response regarding my purchase.
OffGamers 回复2024-09-02
Thank you for contacting. We have received your confirmation in Ticket that the issue has been resolved. Please do not hesitate to contact us if you require any other assistance. Have a nice day!
My Premium Plus account on the site
I'm a longtime customer, off gamers service used to be outstanding. Lately the service has been very poor. A lot of orders are out of stock and they tell you that after the purchase is made
Here you can't get your money back and no one answers you from the support department.
My last order has been pending for 14 hours and I haven't received my order, I contacted support several hours ago and no one answered me.
I wish the site would go back to the way it was with immediate support and this is constructive criticism in order not to lose more customers.
OffGamers 回复2024-08-21
We regret to hear about the difficulties you've encountered. To assist you better, please provide your order number. Alternatively, you can submit a detailed report through our support portal at https://helpdesk.offgamers.com/support/tickets/new.
We are committed to resolving issues promptly and ensuring a secure transaction environment for all our users.
I bought 4 gift vouchers from them and didn't receive any. Opened a ticket and still no response after 48 hours. Probably a sammer site.
EDIT: After 50h Support closed ticket without doing nothing. Disgusting!!!
EDIT 2: After many closed tickets(bad automatically answer system), a friendly customer support and 5 days i got my codes.
CONCLUSION: Upgraded from 1* to 2*. If customer support had responded to me sooner and was immediately helpful, there would be many more stars.
OffGamers 回复2024-08-12
We're sorry to hear about your experience with our customer service. To help us assist you better, please provide your order number. Alternatively, you can submit a detailed report through our support system at https://helpdesk.offgamers.com/support/tickets/new
Thank you for your cooperation.
I am still waiting for my code and pin from my purchase 100 USDT ORDER NUMBER. 39331985. Ask for VERIFICATION, I sent all my information, document and video of me holding my card and so far they have not returned my purchase. "MY NAME IS NOT WRITTEN ON MY DEBIT CARD, here in Bolivia no debit card comes with a name printed on the card"
Please just confirm my purchase, I sent you my documents more than 3 times
OffGamers 回复2024-07-16
Thank you for contacting us about the order. To ensure integrity of the transactions, we require all payment information provided is accurate. However there are two missing steps:
1. Update your address as show in your ID
https://account.offgamers.com/profile/index
2. Update the front of your debit card
https://www.g2g.com/g2g-user/account/verification
Once this is done, we'll be able to process your order accordingly
ORDER # 39341234
Ticket ID: 3472497
I have bought a binance gift card worth $10(Not the first time) but I have only recieved the card code(secret code) only.As the card should has to come with card number and card code I sent email to customer service few times with screenshots but everytime reply is a automatic reply.(Enter code correctly..)how can I enter the code if I dont have card number?Other times I have recieved binance gift card with card number and code but not this time.Whats the use of customer support if they send automated reply everytime?
UPDATE
It was my fault for enter gift code in wrong section.Surely I will buy gift card from offgamer.
OffGamers 回复2024-07-18
We are glad to learn that the issue has been resolved. Please do not hesitate to contact us if you have further inquiries. Thank you.
Ticket ID: 3456277
Order Number: 39305512
"The gift card is not redeemable in this region".
I still waiting a response from Offgamers Customer Support.
This experience it's a headache.
Thank you.
Update:
Six days later Offgamers Customers Support sent other gift cards codes.
Good store, but Customers Support is slow.
Thank you.
OffGamers 回复2024-07-16
We are glad to learn that the issue has been resolved. Please do not hesitate to contact us if you require further assistance.
Been customers for years, but the recent requirement for verification is a total turn off, first time encounter such strict and cumbersome security requirements online. I understand from their explanation government requirements to prevent laundering bla bla bla etc. but they really need to understand from the standpoint of a customers it’s totally hostile and absurd. Imagine buying a USD2 gift card and you need to surrender your selfie, credit card photos etc. Their developers really need to relook at the implementation as many nowadays are using privacy centric smartphones feature like iPhone Private Cloud Relay and smart enough to identify them or at least provide some guidance beforehand they make the purchase. Will be looking for alternatives sadly. I should have given a 1-star review based on how frustrated my experience was but I wanted to be kind to legit businesses like them but lack common sense in customer service and hope the will speedily improve on this soon.
OffGamers 回复2024-07-07
We appreciate your continued support over the years and sincerely regret any inconvenience the recent verification requirements may have caused. Unfortunately, we are unable to provide exceptions to these procedures as they are in place to comply with regulatory standards.
However, we value your feedback and will convey it to our team to review and improve our verification processes.
Thank you for your understanding, and we hope to serve you better in the future.
Worked for me for about 5 or so purchases and then I tried to purchase a card and it required a suspicious amount of verification. I am now afraid what they could do with the information I gave them. They asked me for proof of address and a picture of my passport, things that can be used for identity theft. I remember complying until they asked me for something that seemed very suspicious. I dont understand why all that is needed to buy a PlayStation gift card. All of the information they asked me was through tickets I submitted through the website so I was sure it was them asking me for it. I would recommend being cautious, screw their verification process to be honest if they ask you for any details there are plenty of other websites to use that dont hassle you the same way so just find another place and dont give them any info otherwise you might find yourself in a heap of trouble for providing them with details for “verification”.
OffGamers 回复2024-07-07
We understand your concerns regarding the verification process. Our primary goal is to ensure the security of transactions and compliance with regulations, which sometimes necessitates collecting additional information. However, we recognize this can feel intrusive and assure you that your data is handled with the utmost care and privacy.
If you have any concerns about the information you've provided or require further assistance, please let us know. We are here to help and appreciate your understanding.
In General I think it's a Great company as to my short experience with them. Bought gift Cards worth around 350USD.
Only problem I have with them is needing some type of verification when you've made a purchase. I'd recommend let people verify before purchases.
If within purchase verification then tell them that after 2 purchases you need to Verify than just doing it random.
I have not lost money with them, got all the Gift Cards just that my card can't work anymore on their site.
OffGamers 回复2024-06-25
Thank you for your positive feedback and for choosing us for your purchases. We understand your concern about the verification process. Verification can occur at any point during the purchase to ensure the security of our transactions, but it typically happens only once.
If you have any issues with your card or need further assistance, please let us know. We're here to help.
Custumer support service required Trustpilot review to produce results.
I have been purchasing gift cards from Offgamers store for years without any incident, so when I received "The code entered is not valid" message, I naturally contacted the costumer support service for help and provided the screenshots of my problem as a proof of my complaint. In return I received several automated replies telling me that they will look into the problem. On the 8th of May, a week later, I received another automated response:
"Please be informed that we will be closing this complaint and assume this matter has been resolved in a satisfactory manner as we did not receive any reply from you for the past 48 hours.
As a gentle reminder, all tickets must be responded to within a reasonable time frame. We consider the investigation for this case has concluded and the decision is final and binding and we will not entertain any appeal or further review of the case."
However, the card I purchased STILL cannot be redeemed, I got no refund or a replacement card and not even an explanation as to what went wrong and how it could/will be fixed; only generic "Ticket Resolved"messages. If this is what OffGamers thinks costumer service should look like, just do yourself a favour and find a different store.
Update: As of early 9th of May the issue has been resolved. Althought I question the need to use a third party website to contact the actual support and get actual results, my opinion about custumer support service has somewhat improved.
OffGamers 回复2024-05-09
We are terribly sorry for the problem that you have faced. Kindly provide us your order number and ticket ID so we can look into the matter. We will investigate and get back to you as soon as we have any initial findings via ticket.
Once again we are deeply sorry for the trouble and the inconveniences that we have caused.
EDIT: We have managed to locate your case. Let us escalate the matter to the proper channel for their immediate attention.
EDIT 2: We have since submitted the case to the publisher. However, as our valued customer, we have replaced the order with a new code. Do let us know if it works.
I have been using this company for years and for the most part, they have been fantastic. The issue I have right now, however, has raised my concerns about their shift to AI customer service. Not so long ago, they had a live chat feature that allowed you to resolve issues in minutes. It was fantastic. Now? You get an AI generated response that completely ignores the problem, and they have the audacity to send through an additional email at the exact same time that says their 'support rep' aka AI system has resolved your issue. When you write back to say the issue has not been resolved, you get ignored. So how do you resolve issues with this company? Well, right now, your guess is as good as mine.
My issue, BTW is that my bank approved a payment to Offgamers for an order, but Offgamers flagged the order for verification. This was correctly done as I had input an old confirmation code from my bank, so the order should have been rejected immediately. Instead, the bank paid out, but after 30 minutes of verification, Offgamers rejected the order. Clearly, my bank is also to blame, but regardless, they have paid out for the order and I need Offgamers to give me my code, or better still, refund my payment.
If anyone at Offgamers reads this, the cancelled order came between orders 38880832 and 38884077. I do not have a number because it was cancelled and disappeared from my history.
EDIT
As the Offgamers reply said, it was more a bank issue. I accept that, but as the money was paid to them, I feel that following up with them first made perfect sense. The issue that I raise in my review really talks about the degradation of customer service at this company, and I am still concerned about this as the only way I got a response from them (that was not uselessly generated by a terrible AI bot) was by writing a review on Trust Pilot, not by following the customer service channels on their site. I hope the people at Offgamers take that criticism on board and do something to improve that.
Edit - May 7
So the five working days that Offgamers mentioned in their reply have come and gone with no sign of a refund. I got in touch with my bank and they had no idea what I was talking about, so now this has eroded into one of those he said she said situations. My bank did mention a few strange transactions with Offgamers of late in which they approved orders when funds were not in my account, and this made me think... The payment interface at Offgamers changed recently, and since that time, these issues have occurred. So now I am sure that this is an issue with the new payment management system that Offgamers is using, not my bank. I mean, if I input the wrong verification code for a payment, why did their system not stop the order at that time? And finally, how crazy is it that I have to edit my review on Trustpilot in order to get service because their support email address is run by an extremely unhelpful AI system. Please, someone at Offgamers, just make sure I get my money back! And for those reading this review, this is the level of service being provided to a member of this site who is supposed to be at the top membership tier of Platinum Plus. Anyway, all I can do is just sit here with my fingers crossed, I guess...
OffGamers 回复2024-04-29
38884013 - the order was cancelled as the transaction wasn't properly authorized as you have entered the wrong confirmation code and our payment processor doesn't allow us to charge the payment.
Worry not as the auhotisation hold has already expired and it will reflect back to your card within 5 business days. You can always check and confirm on your upcoming card statement.
We apologize for any inconveniences that we may have caused.
EDIT: We thank you for your honest feedback. We assure you that this will be forwarded to our customer support channel for their attention and working towards providing better service to our customers.
My mustake was to use my old account with my previous country and old phone-number. Veryfication may be must, but well so complicated process will get customer angry and they will make refund.
OffGamers 回复2024-03-29
Thank you for your honest feedback. We will bring this up to the relevant department for further improvement on this particular area.
I bought a 35$ Nintendo Eshop topup and got scammed. They gave me a faulty code. I can't even submit a ticket on their website because I can't even type in my name in their submission form. Please contact me asap and either refund me or give me a replacement code. (Update: I've received a replacement code today on April 2nd 2024. I would suggest if you are planning to buy e top-up code for things such as nintendo, steam etc, use codashop for less risk of error. They have a plethora of topups on offgamers thts true but since there is implementation of code from physical code topup in the form of a photo, it is prone to more faulty codes. I say this from my experience with other sites and services. Use other fast topup sites if you are in urgency; theres sales going on so you want to buy the relevant topup quickly etc. Use offgamers for when you're not in a hurry or for the vast amount of topups they have. I've been a customer of offgamers since the past and this experience has made me somewhat cautious of buying from offgamers if i need a code urgently. Overall, site is good, plethora of options but like I said, theres risks to faulty code as well. )
OffGamers 回复2024-04-01
Pertaining to your ticket #3221553, kindly revert to us and provide us with a screenshot of the code you have entered. We await for your swift response.
EDIT: Sorry to hear of your experience. It is unfortunate that you have encountered this and we definitely can better improve the wait time in between investigation. We will definitely stride to improve this and we pledge for your understanding and continuous support.
Slow Verification
I've purchased a gift card (crypto) with 10 Euros, I've waited ~25-30 minutes to get my ID Verified then i've contacted support, first guy sent me to the wrong link, and then the second guy sent me to the correct one, and after 5 minutes i've finished and got my code (waiting time ~1 hour) not recommended if you're in a rush.
OffGamers 回复2024-03-26
We apologize for any inconvenience you've experienced. KYC (Know Your Customer) verification is a standard process designed to verify the identity of customers, ensuring that services are not misused for illegal activities such as fraud, money laundering, or terrorist financing.
However, KYC verification is usually only one-time and your subsequent order will process promptly. We pledge for your understanding.
ORDER 38434323 - THIEVES
I ordered multiple times from them, last time was on March 1st, two Amazon Gift Cards one $35 and one $100. I had no problem with the $35, but the $100 said it had been used by another client. They constantly ghosted me, and now the code says it has been locked and they have to contact Amazon; still, they are ghosting me.
EDIT: After almost 20 days, they decided to refund me. I'm changing my review to 2 stars due to their poor customer's service.
OffGamers 回复2024-03-20
We would like to inform you that the order has already been refunded to Store Credit. You may use the Store Credit to place a new order again. Once again, please accept our apologies for the inconvenience caused.
I ordered a PlayStation™ Store USD10 Gift Cards (US) on 10th February 2024. My order was declined and cancelled, and I was told to wait 1 - 14 working days for my refund.
On the 15th working day (1st March) after my transaction, I contacted Offgamers, as instructed in the invoice mail, for more help with my refund. I am writing this review on the 3rd of March, and I am still waiting for a response from their support to my mail and no refund.
In my order history, I can't find the particular order anymore. This is dubious, not even in a cancelled history or something.
If you want my review changed, do what is needed.
Order ID: 38233193
Date: 10/02/2024
Invoice No: INV202402042100
Update:
I got my refund in my account, as mentioned in the article shared by the correspondent from Offgamers to my review, so I'm updating my rating from 1 to 3. I am still not impressed with how my case was handled; the missing order ID in my Order History, and there was no response to the email sent to their support. Saving grace was a response to my review by their team on Trustpilot. It would be best if you guys worked more on customer relations.
OffGamers 回复2024-03-06
Thank you for contacting us. It appears that the order has been cancelled due to security reasons before we capture it. The bank will restore the amount to your account when the authorization hold expires.
Learn more through this link: https://helpdesk.offgamers.com/support/solutions/articles/5000886977
Verifying problem i pay 600 for store credit to shop what ever i want
My payment successfully
My store credit 0
Order #38451225
After 12 h they send me the link for
Kyc verification
OffGamers 回复2024-03-04
Your order has been completed. We apologize for the delay and the inconveniences caused.
because we topup need get the code need wait for 1 day ,for me is not fair for us. Last year me topup no need wait for your send the code to us 1 day ,only about 1 hour plus already get the code
OffGamers 回复2024-03-01
Your satisfaction is our mission. We appreciate your feedback guiding us on this journey.
ORDER # 38293876
I've been buying gift cards and other stuff from OffGamers for years now. Mostly the payment process is smooth, and the code gets delivered to me in 5–10 minutes.
This time I tried buying a gift card but didn't receive the code like usual because apparently the item that I bought was "out of stock". How could you possibly let me go through paying you money if the item was out of stock? How do you not let know beforehand that the item was out of stock?
Now I have to wait until god knows when to receive the code that I paid for and should've had in minutes.
I'm sure I'll get the code eventually. I've been a customer for years. I realize it's not a scam, but misleading customers into buying "out of stock" items is such an awful tactic to use. 2 stars because this website USED to be great at some point.
OffGamers 回复2024-02-19
We apologize for the inconvenience you experienced with your recent purchase. It seems that multiple orders for the same product may have gone through simultaneously, leading to an unexpected backorder situation. We understand your frustration and sincerely apologize for any inconvenience caused.
If you prefer not to wait any longer for the code, you may request an order cancellation, and we'll process it promptly for you. Your satisfaction is important to us, and we're committed to improving our processes to prevent similar issues in the future. Thank you for your understanding and patience.
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