OffGamers

Hi TB, Thank you for your review. Please do not hesitate to contact us through email if you need our assistance.

Hi Dawn, We apologize for the inconvenience you faced while shopping with us. Please be informed that the money is being held by the payment gateway before it's released to us if the order verification is successful. If the verification from our side is failed, we have to cancel the order and will inform payment gateway to release back the money back to our customer's credit card/PayPal. This is one of the procedures set by the payment gateway to all of credit card/PayPal users and it's beyond our control. There are many cases happened previously due to VPN/proxy used and caused loss a lot of money to fraudsters. This is why we implemented the flow in order to protect our customers and us on fraudulent activity. We appreciate your understanding regarding this matter and please do contact us by email for any assistance. Thank you.

First of all, we would like to apologise for any inconvenience you faced while shopping with us. Please do provide us more information so that we could look into the issue.

Hi Gab, First of all, we would like to apologise for the delay in replying you. Please be informed that sometimes there is extra verification is needed from our customer. These requirements are done by our system. Kindly update us has your issue been resolved?

Hi Kirigaya, Thank you for your review and we hope you enjoy shopping experience in our website.

Hi Monusya, We planning to bring back the multiple shopping cart in the future. Once all the preparation are done, we will update in our Blog accordingly. Hopefully by the next year. Thank you for your support towards us!

Hi Aaron Lam, We apologize for the hassle in verifying the order as it is part of the verification process. We hope you have a great day ahead. :D

Hi Paweł, We apologize for any inconvenience that you faced while shopping with us. We have checked and we are still waiting for the investigation to complete. Rest assured, we will proceed with the refund if the code is indeed faulty from our side. We will notify you via the email that you sent to us previously. We appreciate your patience and support regarding this matter. Thank you.

Hi Marcus, We apologize for any inconvenience you faced while shopping with us. As stated in our product page, the code viewed from our website once the purchase is completed is non-refundable. We appreciate your understanding regarding this matter. Thank you

Hi Ivan, We do apologize for the inconvenience you had to face every time you shopping with us. Our respective team always tried to contact our Publishers and get them to provide with the answers for every issue that our customers had. But we never receive the answer on the spot and we hope it will change in the near future. Again, we truly sorry for the time you wasted and we appreciate your patience and support regarding this matter. Thank you.

Hi Nate, First of all, we do apologize for taking a bit longer than usual to investigate your code issue. As for the code issue, once our customer filed a complaint, our respective team will need to check with our Publishers and every possible ways why the code is faulty at the first place. We can't simply refund all the orders that reported to us without investigation first. Rest assured, once the investigation is concluded, we will notify you via email and we really appreciate your understanding regarding this matter. Thank you.

Hi Ifzahanif, In regard to your order, it was pending for delivery and you have requested to cancel the order as you do not wish to wait for the delivery. We have credited the amount to your OffGamers account as store credit. The processing fee and GST were not imposed by us, thus we are unable to refund it to you. We apologise for the inconveniences caused.

Hi Joshua, We do apologize for the bad experience while shopping with us. As for your order issue, as right now our respective team still investigate why the code is expired at the first place. The estimation time for the checking is within 24 to 96 hours as we have to check with our Publishers as well. We do hope our respective team will be able to solve your issue as soon as possible. We will notify you by email for any update. Please allow us a bit more time to investigate this matter. Again, we truly sorry for the inconvenience you faced. Thank you.

Hi Aries, We have checked and we did not receive the payment from your orders. You may check with your credit card issuer for more information why your payment was rejected. We have replied your email as well regarding this matter. Thank you.

We sincerely apologize for any inconvenience caused. Usually not all of our customers having the problem to place an order using Paypal. We have checked and there is nothing wrong with Paypal payment system at the time you complained and other customers able to purchase with us using this payment method without any issues. If Paypal blocked your transaction, nothing we can do from our side as you need to check with them for more details. We still have various payment methods that available in our website for our customers to choose. Again, we truly sorry for trouble you faced while shopping with us. We appreciate your comment and we hope we will and can do better in future for our customers.

First of all, we apologize for any inconvenience you faced while shopping with us. As for the order been hold for further checking by our respective department, it will take a bit longer than usual if it pass our office hours. We will improve our System from time to time in order to proceed with our customers order more faster than usual. Thank you for your patience and support towards us all the times.

Please be informed that sometimes there is extra verification is needed from our customer when it's required by our System. We have checked and your order is delivered and completed accordingly. We apologize for any inconvenience caused.

You may send us an email to [email protected] and we will do our best to assist you with your payment.

We will try our best to improve our service when handling our customer inquiries. And for the price, it will change from time to time depend on the current market and we will try to give more discount to all of our customers. Please subscribe to our Newsletter for more information.

Hi Sharon, Could you provide us with your order number as we unable to find your profile under your name for further checking? We really appreciate your future respond to us. Thank you.