Your Trusted Destination for Digital Products and Services. Our mission is to offer a trusted platform for authentic purchases, ensuring transparency and a seamless experience for their daily needs.We value: Authenticity: Ensuring the authenticity and legitimacy of all products and services offeredIntegrity: Upholding transparency, reliability, and flexibility to ensure users' trust and satisfaction in every interaction.Reliability: Delivering secure transactions, prompt customer support, and authentic products, ensuring gamers worldwide can confidently indulge in their gaming pursuits hassle-free.
Most reviewers were somewhat happy with their experience overall. Everyday consumers generally find certain digital products, steam codes, and gift cards extremely useful when digital transactions go quite smoothly. Many people appreciate the quick delivery of specific digital items and consider this platform a very practical choice for various online purchases.
Some reviewers were not happy with order processing delays and exceptionally slow customer support response times. Consumers also frequently mentioned facing frustrating issues regarding pending payments, strict account verifications, and missing refunds after purchasing items that unfortunately turned out to be completely out of stock.
I spent $51 on a Google Play gift card and when I finally received the code, I tried inputting it on my Google Play account but unfortunately the code had an error so it couldn't go through. I immediately contacted support and sent 2 screenshots for proof. This whole issue is still under investigation and they will not refund me... I am still waiting for this mess to be resolved and it's very frustrating. This was my first time purchasing from OffGamers and I'm already having a bad experience-- that is if they either solve this issue or refund me if the issue cannot be fixed. It has been 4 days already. I'm still upset.
OffGamers 回复2020-09-25
Hey there.
We sincerely apologise for any inconvenience you have encountered while shopping with us and this is no way what we intended in the first place.
Rest assured, we are doing the best we can to improve our services towards our customers. Kindly email us at [email protected] for us to assist you further.
Thank you and have a great day!
very bad Sellers,they charge fees twice and they refund your money without your permission for their excuse i didn't confirm payment in my PAYPAL email Quickly and they don't refund fees,so unprofessional and their system is trash and they respond you like a BOT,Do not purchase from this website i don't recommand,False Discount prices because fees are not included.
EDiT: after supporting a Ticked they refund me total fees they took previously and now i don't know if i'll purchase from them again or not,we'll see after they fix their buggy System.
New payment page doesn't allow you to purchase using PayPal. You hit the big red PAY NOW button and nothing happens.
I sent a ticket to the support, and they reply with a response to a different problem.
OffGamers 回复2020-09-25
Hey there.
We sincerely apologise for any inconvenience you have encountered while shopping with us and this is no way what we intended in the first place.
Rest assured, we are doing the best we can to improve our services towards our customers. Kindly email us at [email protected] for us to assist you further.
Thank you and have a great day!
the first time i purchased something on this website i was a happy customer seeing as though i got my product within minutes of paying.
But now i'm dissatisfied because i have been waiting for almost 8 hours and haven't received my product yet. Now I will say that the staff was helping me in any way possible but it's still unacceptable
OffGamers 回复2017-10-24
Hi Tommy Gosiaux,
We value your feedback, and would like to look into your complaint further. Kindly contact us at [email protected] and provide the order number for us to check the issue accordingly.
1. The first and third code code need to be activated
2. Second code has been redeemed already which i dont know who did that
3. Three was only one code that was good
OffGamers 回复2017-09-13
Hi Tom,
In regards to your issue, please do provide us the order number so that we could look into the issue. You may email us at support@offgamers,com or provide us the ticket number if you have already email us.
Got the item... but it took me 12 hours to get the codes
OffGamers 回复2017-08-14
Hi Ivy,
Thank you for your review and we look forward to enhance your shopping experience with Offgamers. Do not hesitate to contact us at [email protected] if you have any inquiries or need further assistance.
I've had several good experiences with them. Sometimes verification takes longer than expected. But the biggest problem I've encountered, which I believe is something that you shouldn't encounter in this kind of business, is that they gave me a code that I cannot use because it has ALREADY BEEN CONSUMED.
I pay for this convenience so I can get my products promptly; however, this has caused me more delay than if I had chosen a different purchasing method.
OffGamers 回复2017-07-28
Hi Teeter Totter,
We sincerely apologise for any inconvenience you have encountered while shopping with us. In regards to your issue, please do provide us the order number so that we could look into the issue.
You may email us at [email protected] or provide us the ticket number if you have already email us.
It was my first time buying from OffGamers. At first I used Paypal because the option was available, then I waited for them to verify my purchase and send me the iTunes codes. A moment later, my order gets cancelled and the reason was because they were "unable to take my order". They refunded me the cost of the iTunes cards but not the full amount which includes the handling fee, since they never provided the service.
OffGamers 回复2017-07-22
Hi Simon Sham,
We value your feedback and sorry for the unpleasant experience. We would like to make this right for you. Kindly contact [email protected] with your order number so we may look into and work on rectifying the issue soonest.
I just purchased a PS Plus membership card (SEA) and I waited for it to verify then I saw that the amount has been taken already from my account but after a few minutes, when i checked my email it told me that the purchase was canceled?!. Now I don't have the funds to buy it again because I am using a Prepaid card to buy this. It is said that i needed to wait for it to be refunded. The service I've got for a first time customer is really bad.
OffGamers 回复2017-06-29
Hi Vince Pascual,
We sincerely apologise for any inconvenience you have encountered while shopping with us. In regards to your issue, please do provide us the order number so that we could look into the issue.
You may email us at [email protected] or provide us the ticket number if you have already email us.
Had several issues with how to find what I was looking for, how to finish the order and had some concerns about all the data I had to put in - is not email enough? Well, anyway - it is great You provide the possibility of payment through Paysafecard system which is prefered in EU (I guess). Thank You!
Best regards,
Luka
OffGamers 回复2017-06-30
Hi Luka,
Thank you for your review, we hope to further improve your buying experience on your next purchase.
"We are sorry to inform you that we are unable to take your order by credit card or PayPal at this time resulting in a cancellation of this order."
3.11EUR for 5 minutes of 'processing'. They refunded the 99EUR but fleeced me with their fee. You think Estonia means Eastern European scammers, don't you? THEN JUST SAY SO ON YOUR WEB PAGE AND DON'T ACCEPT MY ORDER IN THE FIRST PLACE.
// Edit: Got back the 3.11EUR. Can't give 5 stars for wasting my time though.
// Edit: Got my gift code from g2a.com, all's well.
OffGamers 回复2017-06-19
Hi Lauri Elias,
We appreciate your feedback. We would like to clarify that Offgamers do not discriminate our customers based on their location. In fact, we have quite a high volume of Eastern European customers to prove this.
Unfortunately however, your order had somehow failed our verification due to some inconsistencies found in the information gathered by the system. Do accept our utmost apologies for any inconvenience caused.
to be clear, the support service is GREAT.
After all the issues I have faced in these two days, I have finally learned that the order is not an early access order instead it is a normal order.
this is the main reason why I gave 3 stars this time, not for the support service but about the product it self, it is confusing and misunderstanding, the miscommunication between me and the support service and the supplier makes it even worst, but I am surprised that the support service team are very patience and they are friendly, because most of these type of problems in malaysia, I may expect an email fight drama between consumer and support service team. but NO, support service team are great! this is VERY RARE in malaysia (my opinion) and I would like to see more of this great service in other places on malaysia, because this is what support service team SHOULD BE and Offgamers should be proud of it.
The only problem is the product it self, I don't want to have the same experience in the future so I suggest they should put the order much more clearly, like "this order is not an EARLY ACCESS instead it is a normal order, you will only get cdkey but not early access code".
At least consumers will know this product very clear about this.
OffGamers 回复2017-06-18
Hi Dante,
We sincerely apologize for the issue in regards to your order. We appreciate if you can email us at [email protected] by including the order number that you're referring to, and we will have this matter looked into. Thank you and we look forward for your email.
The verification process is very slow. It took 30 minutes to complete, even if I immediately clicked all confirmation emails and I entered the SMS code.
I had to do a quick small gift, so I canceled the order while it was still during validation, and bought the steam key from somewhere else.
After 5 minutes from canceling, the order became validated and they sent me the steam key anyway.
Why isn't the validation process automated? Why was the order completed even if I had asked for a cancellation?
OffGamers 回复2017-05-26
Hi Samuele ,
We apologize for the inconvenience you faced while shopping with us. The delay happened since most first time users are required to go through our internal verification flow so we can verify all the necessary details from our end. Our verification flow, that we have built and refine along the years, help us by acting as a fraud detergent, allowing us to minimize any security risk that is quite common in recent years when it comes to online purchasing. The security measurement that we have in place not only protects us, but also our customers as well.
Once again, we would like to apologize to the inconvenience caused and we thank you for your patience and understanding on this matter.
I bought a card from there but it was already redeemed when i tried to redeem it. I just wrote to the site to help me and i am waiting for answer. Ill update when i will get the answer. But most of the time the site and codes are working perfectly and this is the first time something like this happens to me
OffGamers 回复2017-05-08
Hello Knew It,
We thank you for your thoughtful feedback and acknowledgement on our consistent effort to provide a comfortable and pleasant buying experience to all our customers :)
Had a little trouble with trying to receive my purchased product but in the end I got it after following the instructions the support team game.
OffGamers 回复2017-04-27
Hi Derp herp,
Thank you for your review and we look forward to enhance your shopping experience with Offgamers. Do not hesitate to contact us at [email protected] if you have any questions or need further assistance.
My situation doesn't allow me to fulfill their requirements and they insisted that i do it for security. I understand that but it's rude to just say if you can't fulfill the requirements, you can press the cancel button!
They don't have any flexibility between their departments. Although, i have purchased a lot of products from their site long time before and they didn't have this complicated procedure.
After all, I personally trust this website.
OffGamers 回复2017-04-17
Hi Jake,
We regret to hear of your dissatisfaction concerning the requirement on your recent order. As orders accumulate on an account, we sometimes require a more solid form of means to verify the provided details so as to prepare it for an upcoming membership upgrade. An upgrade actually allows transactions to be a lot smoother and of course faster.
We understand the hassle for you to gather the required documents for verification. Due to the nature of the business, we have to take the necessary security precautions to protect you, the PayPal/credit card owner from fraud.
Rest assured the requirement is in no way intruding your privacy, but actually works out as a precautionary safety measure to ensure everything is in place.
Once again we wish to extend our utmost apologies that you find the given option to cancel offensive and if our requirement is non-negotiable. The option is actually provided on an immediate basis if customers indicate that they are unable to accede to the request for any reason. This is so customers are aware that we are not unfairly withholding their payments without given the option to cancel for a refund.
Nevertheless, should be interested to continue buying, you would be more than welcome to do so using the alternative payment modes provided at checkout.
We are very thankful and grateful for your support and trust thus far.
Customer support was terrible. No one was responding to my email until it was already too late on my end and had to cancel my order since I no longer needed it. The game I was playing had an event ending in 1.5 hours so I rushed and bought an Itunes gift card from offgamers but I never received it. I got a response only 47 minutes after the event had ended so the customer support group was practically useless. I'm strongly considering not buying from offgamers ever again. Such a waste of time.
OffGamers 回复2017-04-09
Hi Ralph,
We value your feedback, and would like to look into your complaint further. Kindly contact us at [email protected] and provide us with the order number so we may investigate the issue and update you on the outcome here.
My experience with OffGamers was not unacceptable - they seemed quite professional and but just couldn't get the job done. It sucks because I'm left with nothing even after contacting the company team. One agent marked my request "resolved" and it wasn't in the least. I complained, but nothing really changed. There are issues with some of the payment options as well.
OffGamers 回复2017-04-02
Hello Jay,
We thank you for sharing your insight. It is indeed through a detailed insight such as yours that allows us to work on improving our service.
First and foremost, we apologize to have caused any discomfort in your shopping experience with us. Oftentimes, we make a point provide a valid reason as to why we are unable to escalate a reported issue further. Typically the reason has to do with matters outside of our scope of authority/control.
As for the ticket status, replies that constitute adequately informing our customers of the situation/limitation preventing us from escalating the complaint further (even though the reported issue itself may not be resolved up to par to the customer's satisfaction) are actually marked as resolved. This is because no further information could be supplied unless additional clarification on the already comunicated information is required by the complainant. Nonetheless, such "resolved" tickets actually imply resolved threads of communication rather than true resolution of the reported issue itself. In which case, it is still possible for customers to reply and continue on the thread should they deem the "final" responses unsatisfactory (there is no bar put in place whatsoever on responding/re-opening resolved tickets).
We are always glad to provide further details should the resolved ticket be replied to/re-opened at any point in time.
Lastly, we would be more than happy to find out more regarding the complaints requesting "changes" (payment options and/or others) that you had submitted so we could monitor the progress of actions taken or let you know of the limitations involved should we be unable to carry them out (do contact us at [email protected] as we are serious about resolving this).
Thank you once again and hope to hear from you soon.
SEAGM
Eneba
Loaded
MooGold
Driffle
AR-PAY
G2A.COM
Eldorado.gg