Ordered the wrong size and contacted…
Ordered the wrong size and contacted customer service and they cancelled my order and refunded my order right away.
关于 Onlymaker
数据更新- 网站
- www.onlymaker.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 223 条评价
- 差评回复率
- 5%（6/111 条）
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商家自述
Onlymaker Fashion Technology Co., LtdWe focus on women's pursuit of Sexy Look and requirements for Comfort. Each shoe is carefully hand-crafted to bring you comfort and style. Each item goes through strict sampling prior to being manufactured. Comfort and quality are of utmost importance to us. Our shoes are adventurous, inspirational, and are styles you can win compliment. We are always looking for trendiest and classic styles comfortable shoes to help our customer to stand out from the crowd. Whether it's a for a prom, fancy parties,wedding,holiday,a special date,or just your daily wear, we have it all.
Onlymaker靠谱吗？
Onlymaker（www.onlymaker.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 342 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 29% 打了 1 星；商家回复了 5% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the impressive variety of footwear available, particularly noting how well the shoes cater to different sizing needs. Customers frequently praise the stylish designs, comfortable fit, and overall durability of the purchased products. Consumer support is widely described as responsive and exceptionally helpful, assisting people quickly with sizing questions or order corrections. However, some customers also noted frustrating issues regarding incorrect sizing and significant delivery delays. A few people mentioned difficulties with return policies, reporting unhelpful support when attempting to resolve product discrepancies. Reviewers occasionally experienced communication gaps and felt disappointed when expected items did not match their original orders.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
After placing an order from OnlyMaker
After placing an order from OnlyMaker, I had a problem with one of my pair of my shoes after reaching out to customer support my problem was quickly resolved. The remaining of my order was delivered on time and when I tell you all my shoes are so beautiful and comfortable on my feet… not to mention how hard it is to find shoes for a big foot woman such as myself! I fell in love with the whole site and quality of service I received and will most definitely return for future ordering! And everything fit to size! Nothing bad to say at all! Respectfully Top Customer,
I have big feet but want to still be…
I have big feet but want to still be cute girly & stylish! I’ve been ordering my shoes from here for yearssss & they never disappoint. Sometimes the shipping can take a little long but the quality & style for the price is unmatched.
Not Supportive with Lost Package
The first package I ordered was lost by the carrier. Onlymaker has been slow and unresponsive to resolving the issue and I’m afraid that after over a week of no response, I will never hear back or get a refund.
I have purchased 6 pairs of shoes over…
I have purchased 6 pairs of shoes over 3 different orders. I typically have received them in 2 weeks or less. Good communication and you can’t beat the pricing. They are typically a little more expensive than say Teemu or SHEIN which I’ve ordered from but the quality is much better and worth the extra . I will continue purchasing from them. 💕💕💕
Order Never Received
On June 10, I made and order #180148S for a pair of Black Mary Jane Platform Chunky High Heels Pumps size US13 for $72.98 total including taxes. On June 16 they send me an e-mail telling me that my order is on the way with JS Express tracking number: JSEXJ1623606270YQ Until today, 3 complete months and 15 days more and I haven't received my shoes or any information about my order yet!!! If I know is going to be that long to receive merchandise for your company, NEVER MADE THE ORDER!!! I made orders with other companies around the world, and NEVER took so long to arrive!!! I try to be patience, but this is a joke! I e-mail a lot of times and only receive for answer to wait patiently... I try to call a few times but never answer the phone!!! How much do I need to wait? WHERE ARE MY SHOES that I'm paid 3 months & 15 days ago? My patience finish!!! I need answers now, my shoes or my money back immediately!!! Still waiting for information...
Sent me worn/damaged shoes and they won’t carer for wide feet
To start off with I measured my fit before I ordered and I even went a size up. I’m a female who struggles to find wide fit sandals when I heard about only maker i was happy and optimistic as I know they cater for male sandals/heel too and I’m usually not this optimistic when it comes to finding shoes that fit. they arrived I tried them on and was disappointed to see that they’re long enough for my foot but the shoe itself is so slim and so small my foot on the side was hanging off and the actual shoe was tights because again they were so small in width then I was checking the size on the bottom to see if it was correct and noticed they were all scratched up and then I checked the other one and that one was all scratched up too yes they did refund me but there’s so many things they need to fix with their company and the shoes
Frustrating First and Last Purchase
Frustrating First and Last Purchase This was my first time buying from Only Maker Shoes, and unfortunately, it will be my last. The returning process is incredibly tedious and frustrating. They only handle returns through email — no phone number for customer service at all — which means you’re stuck going back and forth for days. I’ve been exchanging emails for almost a week, and still, I’ve only been able to return one of the two pairs I purchased because they haven’t given me a clear answer on the second one. For a brand selling internationally, this lack of direct customer support and efficiency is unacceptable. A very disappointing experience overall.
1 pair 3 ordered no support
I had placed an order for 3 pairs of shoes. The company only sent 1 through FedEx. It was great. Then the other 2 pairs the company went back and forth with me claiming delivery then stating that the 2 additional pairs had switched to another delivery service. Then stated that the shoes were dispatched but at an earlier date. Timelines never aligned and delivery never happened. Company doesn't have a call number and responses are very misleading. They only get a 2 bc I did get one pair on time. I unfortunately do not recommend this store.
Terrible experience
Terrible experience. Bought shoes for my wife, the shoes didn’t fit well. It took over a month to receive them, When I reached out costumer service to return the shoes, they were very picky abut, the cheapest fare on USPS from Houston was 27,50 and they told me that I will be charged 80% of the price if the “Box” or the shoes we’re a little dirty or damage. At the end we’re stuck with the shoes. Don’t do business with this people
I returned items to exchange and only got silence
I ordered two pairs of cowboy boots. They were smaller than expected and I reached out asking to exchange. They provided me the information to exchange and I was communicative the entire time. The first time I tried to return the items, USPS mishandled them and they ended up back with me. Once I corrected that issue, I re-sent them to the merchant with the tracking number as requested. I tracked the items. It said it was being redirected per merchant request. Now, it tells me tracking information is unavailable. I tried to follow up with onlymaker several times but it tells me there's an error. Never had that happen before, making me wonder if my email has been blocked. So, I do not have my shoes, I do not have my money, and no one from the merchant has contacted me. I am under the impression they're keeping all of it. I wanted to love them so much! I have a daughter with an extended foot size and I was EXCITED! They were really pleasant at first and then it soured and I hate that. I don't recommend them. If you decide to do business with them, I hope they treat you better than they've treated me. If it doesn't go your way, when you know better, you do better. I would love to be wrong but there’s no one I can ask about it.
This company is a rip off!!
This company is a rip off!!! Do not buy shoes or boots from them since they will never accept returns. I never wore mine and they refused to honor their return policy. Waste of money do not use them!!!!
Heel broke FIRST TIME WORN
Ordered a pair of red boots back in June 2024 but didn’t actually use them til Nov 2024 (which is very normal, you aren’t wearing red thigh high boots in the summer especially not in TX). The heel on one of them snapped THAT SAME NIGHT. Not just broke, the boot foundation split open with the nails inside exposed (I am 130 lbs, there’s no logical reason for such poor stability) I sent them an email about this and was never acknowledged for months. Sent a follow up and still nothing. They have a 180 day policy and my incident was within that timeframe. Even if it wasn’t it’s still BS, it’s the FIRST wear. Ridiculous.
Cute shoes but NOT Leather
Cute shoes but NOT Leather! Description says Patent Leather, they are not! They had a chemical smell and I had to let them air out before even attempting to try them on. Hours later still had a smell just not as strong as when I initially removed them from the box. I Eventually tried them on and they fit more like a size 6 1/2 then a true size 6 which is what I ordered. From their website ; Heel measures approximately: 0.4 in / 1 cm Material: Patent Leather Color: Black/White/Rose Red Customer Service please contact US
Absolutely awful customer service
I emailed them letting them know I never got my order. They acknowledged the first email and sent back that the delivery service did say that they were delivered. I explained to them that it says it was delivered at 1:22 a.m. and I never received the shoes. Somebody must have taken them or they were brought to the wrong address. After I said that I have not heard back. I have sent three follow-up emails regarding this incident and they will not acknowledge me or email me back. I loved their shoes as I have ordered from them before but I highly doubt I will order from them again unless I get my refund. Ridiculous
Only maker won’t acknowledge Return emails for products.
I have sent with pictures of shoes that need return label because they’re too large. No one has contacted me. I sent an email prior to 2nd pair arriving asking if they could change 2nd pair. I think they ignore emails needing return label.
Product is fine, returns horrible
Honestly the shoes are great when they are the right ones and the right size and... They've sent me the wrong order twice, the first time I decided to keep the shoes then re-ordered what I originally wanted. Sent me the wrong product again and reached out to return it. Guess what? You have to send them pictures for some reason to then pay the entire cost of return shipping for them to decide that you only get 20%. Wanna know a secret? You can get the exact same shoes on amazon with much better return policies.
The quick response to my inquiry.
Terrible never got a delivery date…
Terrible never got a delivery date order shoes about two weeks ago. Still no update asked to cancel order and receive a refund and still no reply. Won’t be ordering off this site ever again.
Poor communication
Poor communication, I've had a return in process with Onlymaker for a month and I receive no replies to my email inquiries about the exchange for a smaller size. I like their styles but I seriously doubt I'll make another purchase based on their poor service.
missheel.com
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