Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
thief, stole my money for almost $4000, customer service did not help,
PandaRemit 回复2026-02-25
Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.
If you still haven't received your money, please send the transaction number to [email protected]. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
Best regards,
Customer Service Team
Panda Remit
Avoid Panda Remit – Money Held & Refund Delayed
Transaction number: 1473386773458456576
Terrible experience. I sent £2,000 and the transfer was stuck in “Processing” asking for additional documents. I submitted the required documents, but nothing moved.
Customer support is extremely poor — endless automated replies, slow responses, and no clear communication.
I requested a refund and was told it would take 3 working days. Now they are saying to wait another 3 working days. It feels like they are just holding my money with constant delays.
Completely unacceptable. I do not recommend this service.
PandaRemit 回复2026-02-25
Dear Customer,
We sincerely apologize for the inconvenience caused.
Upon checking, your refund is currently being processed. The refund is expected to be completed within 1-3 business days.
We are committed to optimizing our relevant processes to provide you with a smoother remittance experience in the future. We truly appreciate your patience and understanding during this time.
Best regards,
Customer Service Team
Panda Remit
5 Days Refund Delay - Order #[1472585480519290880]
It has been 5 business days since my refund request was approved, but I still haven't received my money. Support is unresponsive regarding the ARN reference. I demand an immediate update on my refund status. Order ID: [1472585480519290880].
PandaRemit 回复2026-02-25
Dear Customer
Thank you for your feedback. We sincerely apologize for the wait and any inconvenience this may have caused.
Upon checking, we can confirm that our customer service team is actively processing your refund. We truly appreciate your patience and understanding during this time.
We fully understand the importance of timely transfers and responsive support, and we are committed to optimizing our relevant processes to provide you with a smoother and more efficient remittance experience in the future.
Thank you again for your understanding. We truly value your trust and look forward to serving you better.
Best regards,
Customer Service Team
Panda Remit
Extremely Delayed Transfer – Very Disappointing Service
Extremely Delayed Transfer – Very Disappointing Service
I made a transfer on 19 Feb 2026 at 00:23:26 (Transaction No. 1473837182140551168), and the funds have still not been received.
This delay is completely unacceptable, especially since transfers are advertised as fast.
I have already contacted customer support multiple times, yet I have not received any proper update or resolution. The lack of urgency and responsiveness is very frustrating and reflects poorly on your service reliability.
If this issue is not resolved immediately, I will have no choice but to escalate this matter further. I strongly urge you to investigate and fix this without delay.
#Update on 21/02/2026
Still no response from the Pandaremit team. I have made a formal complaint to Monetary Authority of Singapore (MAS) & waiting for their response on this matter.
PandaRemit 回复2026-02-25
Dear Customer
We sincerely apologize for the delay and any inconvenience caused.
Upon checking, your order has been successfully credited. We truly appreciate your patience and understanding throughout this process.
We fully understand the importance of timely transfers and responsive support. We are actively working to optimize our relevant processes to ensure a smoother and more efficient remittance experience for you.
Thank you again for your understanding, and we look forward to serving you better.
Best regards,
Customer Service Team
Panda Remit
Fraudulent company, they said transaction been in process from partner bank , money never arrived ? I complain to live chat they cancel my order without my permission and now they say refund in 5 days !!!
Scammers
I need my money asap
1470940585446608896
Update #1
On website says “refund done” but no money received … contacted live chat to request transaction ID to provide to bank and they said it’s impossible to provide … but refund has been done …
Contacted WhatsApp support line and they said “ Refund hasn't been completed. Please give it 1-3 business days”
But on website says refund done … that’s scam moves …
Then I told them but on dashboard says refund done and they said “ Might be a system error”
No signal of my money so far …
PandaRemit 回复2026-02-12
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by our inability to support virtual card payments at this time.
To make up for the inconvenience, we’ve issued a coupon to your account as a gesture of our apology. For future transactions, please use a physical card to complete your payment. The refund is expected to be credited to your account within the next 1–2 business days.
We truly appreciate your understanding and patience. If you have any further questions, please feel free to reach out to our support team.
Best regards,
Customer Service Team
Panda Remit
I've transferred money from my SG bank account to my PH bank account last February 03 2026, but i haven't received the money yet today February 07 2026 already.
I contacted the customer service everyday yet they are very unresponsive.
This is so upsetting, as they advertise fast transactions.
Fix your customer service. Very slow and unresponsive.
PandaRemit 回复2026-02-09
Dear Customer,
We sincerely apologize for any dissatisfaction you may have experienced with this remittance transaction.
Please feel free to leave your Transaction Number or send it to our customer support team at [email protected], which would help us identify your transaction and figure out the reason for the delay. We are here to assist you and will address any issues you may have in a timely manner.
We understand the importance of timely responses and efficient service, and we are actively working to improve the responsiveness of our customer support team to ensure smoother and faster transfers for our users.
Best regards,
Customer Service Team
Panda Remit
Used for 2 years now all good
Now ask for statement showing my wages and tax haha im retired! but they don't recognise i have no wage only pension ?
PandaRemit 回复2026-02-06
Dear Customer,
Thanks for your long-term support. We sincerely apologize for the inconvenience regarding the income verification process. Please be assured that the pension is fully recognized as a valid source of funds in our system.
To resolve this promptly, kindly contact our dedicated support team at [email protected] with your account details. We will assist you in updating your income information and ensure a smooth verification process.
We appreciate your patience and are here to help make this right for you.
Best regards,
Customer Service Team
Panda Remit
I have transferred to my bank in the Philippines via FPS usually takes in minutes but now its almost a day and customer service online app is not helpful. Always saying customer agent is busy. And they didn't say the reason of the delay.
PandaRemit 回复2026-02-06
Dear Customer,
We're very sorry for making you feel unsatisfied with this remittance experience. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We are here to assist you and address any issues you may encounter promptly.
We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.
Best regards,
Customer Service Team
Panda Remit
I transfer money from my Vietnamese account to Philippine bank. It’s been three days now and I still haven’t received the funds! It shows transaction done in Panda app but no funds reach my Philippine bank. Please fix this mess!
Update! Just got my money today! Sent January 16, 2026 (Friday) and received January 19, 2026 (Monday). Panda Remit is a legit app but sending a big amount takes 2 business days.
PandaRemit 回复2026-01-19
Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.
Your concerns have been taken seriously. Feel free to send your Transaction Number to our customer service team ([email protected]), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
Best regards,
Customer Service Team
Panda Remit
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