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PandaRemit

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428 条评价

3.2428 条评价
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关于 PandaRemit

数据更新
网站
www.pandaremit.com
分类
商业服务
所在地
新加坡
状态
待认证
近 12 个月
129 条评价
差评回复率
99%(176/178 条)
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商家自述

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/

以上内容由商家自行提供,未经平台核实。

PandaRemit靠谱吗?

PandaRemit(www.pandaremit.com)在 OK.one 的综合评分为 3.2 分(满分 5 分),基于本站收录的 428 条用户评价,属于商业服务分类,口碑一般。评价两极分化:54% 给出 4 星及以上,同时 38% 打了 1 星;商家回复了 99% 的差评;评价主要围绕客户服务、退款。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances. Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Slow remittance

Slow remittance. The transfer was completed since 6hrs ago but no money was received. So upsetting, as they advertised to send money real-time. Will never use again

PandaRemit 回复2025-12-22

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time. Feel free to leave your Transaction Number or send it to our WhatsApp (+1 425 534 4211), which would help us identify your transaction and figure out the reason for the delay. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered. Best regards, Customer Service Team Panda Remit

App said transfer successfully

App said transfer successfully. But the money not yet appear/sent to my bank account

PandaRemit 回复2025-12-19

Dear Customer, We apologize for any inconvenience you may have experienced. Feel free to leave your Transaction Number or send it to our E-mail ( [email protected]), which would help us identify your transaction and figure out the reason for the delay. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered. Best regards, Customer Service Team Panda Remit

lousy like shit

lousy like shit, claim within few days send end up no send need to go follow up say verify again never send already say alright all verification, few days later still same go ask again say need to send addtional It took almost 2 weeks still havent solve the issue

PandaRemit 回复2025-12-16

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time. Feel free to leave your Transaction Number or send it to our E-mail ([email protected]), which would help us identify your transaction and figure out the reason for the delay. Sorry again for the inconvenience. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future. Best regards, Customer Service Team Panda Remit

I was discriminated in order to send…

I was discriminated in order to send money . The message from panda remit is my age over 70 years old CAN NOT SEND MONEY. Unbelievable. Michael Reismann

PandaRemit 回复2025-12-03

Dear Valued Customer, We sincerely apologize for the inconvenience the age restriction on our service has caused you—it’s never our intention to create unnecessary barriers for our users. Please understand this policy is set by our U.S. partner as a critical fund security measure. The strict compliance protocols are designed to safeguard all users from potential financial risks, a priority we both take very seriously. Rest assured, we’re actively engaging with our partner to explore ways to refine this restriction. Our goal is to strike a better balance between maintaining top-tier security standards and delivering a more flexible, user-centric experience for everyone. Thank you for sharing your feedback—it’s invaluable in helping us make meaningful improvements. If you have any further questions or concerns, don’t hesitate to reach out. Best regards, Customer Service Team Panda Remit

Transmission did not go through

Transmission did not go through, check assistant did not reply. Did not identify the problem and explain to me what is going on. Don’t replying my message, already told them that is urgent case yet that is no reply from them. Lousy service and lousy customer service to use others than this platform.

PandaRemit 回复2025-12-01

Dear Customer, We apologize for any inconvenience you may have experienced with our app and customer service. Orders in weekends might be delayed. If you still haven't received your money, please send the transaction number to [email protected]. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered. Best regards, Customer Service Team Panda Remit

*SCAM* Advertised as instant — in reality slow, vague, and stressful

Update: Still not received the payment and no contact or updates from PandaRemit. Extremely disappointed. Avoid at all costs lest you lose your money like I have. I tried PandaRemit because they advertise real-time transfers with zero fees. I sent money from my UK bank to my EU account, expecting it to be straightforward. Instead, it took nearly 20 minutes on live chat just for them to even acknowledge they’d received the funds from my bank. The app shows “Payment Successful”, but the money hasn’t arrived, and support can’t provide a SWIFT reference, a tracking link, or even confirmation of which method they used to send it. If I wanted a slow, opaque transfer, I would’ve just used a traditional bank wire — at least then I’d know exactly where my money is. Right now it just feels like my money is stuck in limbo with no real answers from their support team. I’ll update this if they resolve it quickly, but at the moment, I’m really disappointed. I was excited to try this new service, however in future I will stick to more well-known providers if this isn't sorted soon.

PandaRemit 回复2025-12-01

Dear Customer, We sincerely apologize for the unpleasant experience you encountered with our transfer service—we understand how frustrating delays or issues can be, and we take your feedback very seriously. Please note that our service supports real-time transfers when all required information is provided. However, without specific details about your transaction, we are unable to identify the exact order or pinpoint where the process might have been held up. To resolve this efficiently and offer you personalized support, please reach out to our team via WhatsApp at +86 18958152478. We will be ready to assist in tracing your transfer, investigating the issue, and ensuring a smoother experience moving forward. We value your trust and are committed to making this right for you. Thank you for giving us the chance to address your concerns. Best regards, Customer Service Team Panda Remit

⭐ 1-Star Review

⭐ 1-Star Review – Horrible Customer Service on WhatsApp If you’re considering using Panda Remit, think twice. Their WhatsApp customer service is absolutely terrible. The attitude, the rudeness, and the complete lack of basic comprehension is shocking for a financial service that handles people’s money. My Issue : I made a simple mistake — entered the wrong transfer amount — and immediately reached out to Panda Remit to cancel the transaction. Since their US customer service chat is always busy, I had no choice but to contact them on WhatsApp. I only needed one thing: confirmation that the transfer would be marked for refund once the funds were received, so it wouldn’t get paid out to the beneficiary by accident. Their Response : Instead of helping, the rep (no name given) responded rudely and completely misunderstood my question. They kept repeating the generic statement that “We can only refund after the funds are received,” which I already knew. The rep copy pasted the message about 25 times. What I was asking was whether the transfer could be flagged for refund, not processed as a normal payout. I didn’t get a proper answer for over 48 hours. Instead, I got unprofessional responses like: “We haven’t even received your fund. How can we mark it as a refund?” “Make some sense.” “Why are you asking us why YOUR ACH is not debited?” — which I never asked in the first place. The tone was condescending, impatient, and downright disrespectful. No customer — especially one trying to fix an honest mistake — deserves to be spoken to like that. I have emailed the screenshots of their WhatsApp responses to their company. I wish there was an option to upload it here. Bottom line: Their WhatsApp support has zero professionalism and even less customer service skill. If you want a company that treats your questions seriously (and doesn’t talk down to you), this is NOT it.

PandaRemit 回复2025-11-25

Dear Customer, We sincerely apologize for the inconvenience caused by our service. Your feedback is crucial to us—we will immediately investigate the issue you encountered to resolve it thoroughly. To prevent similar incidents, we will enhance our team’s training on service standards and problem-solving. We hope to have the opportunity to provide you with a smoother, more satisfactory cross-border remittance experience in the future. Thank you for your patience and understanding. Best regards, Customer Service Team Panda Remit

wenn du aus Deutschland bist:

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotline it is safe😊 my 2nd tip: you better use the hotline in English than in German bec their translator can bring you in a desperate situation of no hope-in English it works fine my 3rd tip If ever you don't understand well, but it is as it is: a bank account is opened in your name, so the receiver is that name of your ID. So you really need to send the money to yourself, don't forget to write the code of the transfer, then it can work in less minutes, if you use a real-time transfer. And then you may say likewise me: Wow it is very different to other such services, but it works well😍 Und vergesse es nicht: DU MUSST DIE HOTLINE NEHMEN, UM WEITER ZU KOMMEN, UND DIESE IN ENGLISCH. I was in the German hotline and said to the operator, that I will now try in English and then I could read sentences, they were easily to understand and then all was simple and quick done💞

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