很好的支持，但使用起来很烦人
客户服务非常好，尽管我不得不等待 2 个多小时才能获得支持。接通后，代表态度友善、反应灵敏，很快就找到了满意的解决方案。 包裹储物柜本身就很麻烦，我曾遇到过包裹在交货后丢失的情况（通过快递员的照片证明它们在储物柜中），并且由于代码/条形码不正确而无法访问包裹。我很欣赏它的安全性，但检索时经常出现问题。
关于 Parcel Pending by Quadient
数据更新- 网站
- www.parcelpending.com
- 分类
- 商业服务
- 所在地
- United States · Irvine
- 状态
- 待认证
- 近 12 个月
- 100 条评价
- 差评回复率
- 86%（6/7 条）
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Parcel Pending by Quadient靠谱吗？
Parcel Pending by Quadient（www.parcelpending.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 100 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，90% 的评价为 4 星及以上；商家回复了 86% 的差评。数据最后更新于 2026-08-10。
用户怎么说
你们无权访问……
你们无权访问这些代码。所以我的动物现在被困在储物柜里了。直到星期一才死去。修复你不知道代码的问题，这太糟糕了 0 星。如果我的动物死了，那是你们的错。
蒂娜把事情做对了
包裹待处理在我的公寓（Olivine）停留了几天，尽管我无法领取包裹，但我还是因为没有领取包裹而被收取了费用。当我通过他们的聊天服务联系时，支持人员蒂娜过来并为我取消了这些费用。蒂娜让一切变得又快又简单，我真的很感激她把事情做好了。谢谢蒂娜！
Parcel Pending by Quadient 回复2026-08-07
Hi Hannah, Thank you for the 5-star review! We're thrilled to hear that Tina was able to provide helpful customer service and support. We'll be sure to share your kind words with Tina and the team. Brad
积极主动，乐于助人！
Parcel Pending by Quadient 回复2026-08-07
Hi Sophie, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
特里斯坦提供模范客户服务
特里斯坦努力解决一个复杂的问题。 尽管他在用尽他所知道的所有方法后仍无法解决问题，但他继续努力并承诺通过电子邮件进行跟进
Parcel Pending by Quadient 回复2026-08-07
Hi Kellie, Thank you for the 5-star review! We're thrilled to hear that Tristan was able to provide helpful customer service and support. We'll be sure to share your kind words with Tristan and the team. Brad
安德鲁五世很快就解决了我的问题……
安德鲁五世很快就处理了我的问题。对结果非常满意。
快的
玛戈特太棒了。她动作敏捷又友善。连接后 10 分钟内我就解决了问题。
Parcel Pending by Quadient 回复2026-08-07
Hi Thuy, Thank you for the 5-star review! We're thrilled to hear that Margot was able to provide helpful customer service and support. We'll be sure to share your kind words with Margot and the team. Heather
代理人看到了我的担忧……
代理人彻底理解了我的担忧。对今天的体验非常满意。
Parcel Pending by Quadient 回复2026-08-07
Hi Prissy, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
救生员
将包裹送到我的地址，但送货员没有完成整个过程 - 能够发送吊舱照片，邮政待处理能够为我提供包裹的正确位置 - 送货服务绝对没有帮助 - 终于能够在我女儿的病情恶化之前拿到她的药。
Parcel Pending by Quadient 回复2026-08-07
Hi Beth, Thank you for the 5-star review! We're thrilled to hear that you were able to receive great customer service and support. Have a good weekend! Brad
短信服务是联系包裹待处理的最佳方式。...
我的送货没有收到电子邮件通知或显示包裹的应用程序。 我使用短信服务进行联系，这比打电话要快得多。 待处理包裹代理埃里卡·拉米雷斯-弗洛雷斯 (Erika Ramirez-Flores) 获取了我的信息，并指导我找到了一个解决方案，避免了滞纳金，并能够在交货当天领取包裹。快速的客户服务谢谢。
Parcel Pending by Quadient 回复2026-08-06
Hello, Thank you for the 5-star review! We're delighted to hear that Erika Ramirez-Flores provided fast and effective assistance through our SMS support service. It's great to know that the text option helped you quickly resolve the delivery notification issue, avoid late fees, and retrieve your package on the day it arrived. We'll be sure to share your kind words with Erika and the team. Heather
客户服务代表蒂娜
当我去度假时，我在雅顿的账户遇到了一些麻烦，蒂娜很好地解决了这个问题。
Parcel Pending by Quadient 回复2026-08-06
Hi Sheeny, Thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
玛戈特提供了很大的帮助！
Parcel Pending by Quadient 回复2026-08-06
Hi Erika, Thank you for your feedback! We're glad to hear that Margot was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
苏珊·米勒 客户服务很有帮助
Parcel Pending by Quadient 回复2026-08-06
Hello David, Thank you for the 5-star review! We're thrilled to hear that Susan Miller was able to provide helpful customer service and support. We'll be sure to share your kind words with Susan and the team. Heather
5 星，但仅适用于文本方法
5 星，但仅限于文本方法！电话等待时间太长；文字回复快速且有帮助！
Parcel Pending by Quadient 回复2026-08-06
Hello Khali, Thank you for the 5-star review! We're glad our text support team was able to provide fast and helpful assistance. We apologize for the long phone wait time and appreciate your feedback. It's great to hear that the text method delivered the support you needed, and we'll be sure to share your kind words with the team. Heather
问题已解决
康拉德非常乐于助人，帮助我从我的帐户中删除了错误存入的费用。他是球队的资产。
Parcel Pending by Quadient 回复2026-08-06
Hi Greco/John, Thank you for your feedback! We're glad to hear that Conrad was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
技术支持很棒
技术支持很棒。感谢 Andrew V.，我快速轻松地找回了我的帐户。
Parcel Pending by Quadient 回复2026-08-06
Hi Volodymyr, Thank you for your feedback! We're glad to hear that Andrew V. was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
很棒的客户服务！
很棒的公司，值得合作； 苏珊·米勒（Susan Miller）在客户服务方面是+。 她是一颗宝石！
Parcel Pending by Quadient 回复2026-08-07
Hi Linda, Thank you for the 5-star review! We're thrilled to hear that Susan Miller was able to provide helpful customer service and support. We'll be sure to share your kind words with Susan and the team. Brad
电脑故障
我住在一个拥有 600 套公寓的社区。我们的待处理包裹储物柜已经有一段时间了。最近，计算机故障导致许多帐户持有人的帐户被删除。我很幸运能够与现场客户服务代理取得联系并聊天。说实话，通过人工智能聊天有点困难，只要不断输入“实时代理”作为回应，最终你就会通过。 Erika Ramirez - 弗洛雷斯曾经对恢复我的帐户非常有帮助，而无需向我收取新注册费用。现在一切似乎都运行良好，我们拭目以待。谢谢埃里卡！！！
Parcel Pending by Quadient 回复2026-08-05
Hello Arthur, Thank you for sharing your experience! We're glad you were able to connect with Erika Ramirez-Flores and receive the assistance you needed. We understand how frustrating it can be when account issues arise, especially in a large community, and we're pleased to hear Erika was able to restore your account and get everything back on track without requiring a new registration. We'll be sure to pass along your kind words and recognition to Erika for her helpful, patient, and effective support. Thank you for your feedback, and we're happy to hear your account is working properly again. Heather
安德鲁对我帮助很大......
安德鲁非常乐于助人，帮助我取回包裹并充分了解自助服务终端的工作原理。我真的很感谢你的员工给他加薪的所有帮助。
Parcel Pending by Quadient 回复2026-08-05
Hello Marissa, Thank you for the great review! We're thrilled to hear that Andrew was so helpful in assisting you with retrieving your packages and explaining how the kiosk works. Providing clear guidance and excellent customer service is what we strive for, and it's wonderful to know Andrew delivered such a positive experience. We'll be sure to share your kind words and recognition with Andrew and his leadership team. Thank you for taking the time to acknowledge his efforts. Heather
应用程序有问题，但很容易调用......
应用程序有问题，但很容易打电话给支持人员并更新地址变更。 Andrew V. 通过文本支持完美地提供了帮助，并在 10 分钟内完成
Parcel Pending by Quadient 回复2026-08-05
Hi Andre, Thank you for your feedback! We're glad to hear that Andrew V. was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad