Parcel Pending by Quadient

Hello Daniel! Thank you for sharing your feedback! We're thrilled to hear that Erika Ramirez-Flores provided such an outstanding experience. It's great to know she was able to quickly assist with locating your package and made the process easy to understand. I'll be sure to pass along your kind words and recognition to Erika. Thank you for taking the time to acknowledge her exceptional service. Heather

Hello Ashley, Thank you for sharing your feedback! We're thrilled to hear that Tina provided such prompt and attentive support. It's wonderful to know she handled your situation with urgency and delivered a fabulous customer service experience. I'll be sure to pass along your kind words and recognition to Tina. Heather

Hello! Thank you for sharing your feedback! We're delighted to hear that Erika Ramirez-Flores provided such a great experience and was able to resolve your issue quickly and without hassle. We understand that using a package room service for the first time can be unfamiliar, and it's wonderful to know that Erika made the process easy while delivering exceptional customer service. I'll be sure to share your kind words and recognition with her. Heather

Hello, Thank you for sharing your experience! We're delighted to hear that Margot was able to step in and help resolve such a time-sensitive delivery issue. It's great to know she was able to locate your package, assist with access, and help update your account to prevent future problems. I'll be sure to pass along your kind words and recognition to Margot. Thank you for taking the time to acknowledge her outstanding service and quick response. Heather

Hi Freddy, we apologize for any inconvenience of the longer hold time. We will reach out to you directly to better assist you. Thank you, Brad

Hi Karen, we apologize for any inconvenience with the longer hold time. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hi Ganga, we apologize for any inconvenience you experienced with the lockers. We have opened a case with your location. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hi, we apologize for any inconvenience of the longer hold time. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hi Lis, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hi Rozak, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hi Patrick, we apologize for any inconvenience you have experienced with our service. I will have a specialist reach out to you to better assist you. Thank you, Brad

Hi Natalie, thank you for your kind feedback! We're glad to hear that Andrew responded promptly to all of your questions and provided such helpful service. We'll be sure to share your appreciation with him. Thank you, Brad

Hello Barbara! Thank you for sharing your experience! We're glad to hear that Erica Ramirez Flores was able to help resolve the app issue and guide you to a successful outcome. We'll be sure to recognize Erica for the patience, professionalism, and support provided throughout the process. Heather

HI Wyatt, thank you for your feedback and we will make sure to pass it on to the Development Team. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad

Hello! Thank you for sharing your experience! We're thrilled to hear that Tina provided such kind, compassionate, and efficient support. We understand reaching out under difficult circumstances can be uncomfortable, and we're glad Tina made the process easy while helping secure a refund for your account. We'll be sure to share your heartfelt feedback and recognition with her. Thank you for taking the time to recognize her exceptional service! ⭐ Heather

Hello Amber, Thank you for your kind feedback! We're glad to hear that our service is always easy to use and that our customer service team has been helpful. We'll be sure to share your compliments with Erika Ramirez-Flores. We're happy she was able to assist you quickly and efficiently. Heather

Hello Kelsey! Thank you for your feedback! We're glad to hear Tina was able to assist you efficiently and resolve your issue. We'll be sure to share your kind words with her. ⭐ Heather

Hello Kevin! Thank you for your feedback! We're glad to hear you find the service easy to use and reliable. It's also great to know that Andrew V. provided quick and efficient support. We'll be sure to share your kind words with him. ⭐ Heather

Hello Tyler! Thank you for your feedback! We're glad to hear Andrew V. was able to help and make a positive impact on your experience. We'll be sure to share your kind words with him. ⭐ Heather

Hello Madison! Thank you for your feedback! We're delighted to hear that Margot was extremely helpful in resolving the confusion with your accounts and helping you receive your package promptly. We're also glad the text support option worked well for your situation. We appreciate your patience during the process and will continue looking for ways to improve response times. We'll be sure to share your kind words with Margot. ⭐ Heather