Parcel Pending by Quadient

Hello Katy! Thank you for your feedback! We're glad Tina was able to quickly assist you via text and help resolve the issue with your packages still showing as pending after pickup. It's great to hear you were satisfied with the support and customer service you received. We'll be sure to share your kind words with Tina. ⭐ Heather

Hello Todd! Thank you for your feedback! We're glad the Parcel Pending team was able to resolve your issue through text support. It's wonderful to hear that Erika Ramirez-Flores was extremely helpful and knowledgeable, and that she made your experience a five out of five. We'll be sure to share your kind words with her. ⭐ Heather

Hello Cindy! Thank you for your feedback! We're glad to hear the process was easy to understand and that your issue was resolved. We appreciate you taking the time to share your experience. ⭐ Heather

Hello Greta! Thank you for your feedback! We're glad we were able to resolve your issue to your satisfaction. It's great to hear that Sherri stayed with you through the text chat and made sure all of your questions were answered. We'll be sure to share your kind words with her. ⭐ Heather

Hello Brian! Thank you for your feedback! We're glad to hear Andrew V. was able to help solve your problem quickly and easily. We'll be sure to share your kind words with him. ⭐ Heather

Hello Dino! Thank you for your feedback! We're glad Elizabeth was able to assist you quickly via text message and help resolve your issue. We'll be sure to share your kind words with her. ⭐ Heather

Hello Matthew! Thank you for your feedback! We're glad our support team was able to resolve the issues you experienced. It's great to hear the new app is meeting your needs, and we appreciate your patience when problems arise. We're pleased that our support staff was helpful and able to get everything working for you. ⭐ Heather

Hello Chelsea! Thank you for your feedback! We're thrilled to hear that Erika Ramirez-Flores was a great help and provided the support you needed. We'll be sure to share your kind words with her. ⭐ Heather

Hello Bjordis! Thank you for your feedback! We're glad to hear Andrew V. addressed your package locker issue promptly and professionally. It's great to know you received excellent support. We'll be sure to share your kind words with Andrew. ⭐ Heather

Hello Mia! Thank you for your feedback! We're delighted to hear that you love the service and find it easy, safe, and convenient for your deliveries. It's also wonderful to know that Erika Flores provided quick and efficient assistance when you needed to make updates. We'll be sure to share your kind words with her. ⭐ Heather

Hello Elliott! Thank you for your feedback! We're thrilled to hear that Andrew V. was able to resolve your issue within minutes. Providing swift, professional service is exactly what we strive for, and we'll be sure to share your kind words with him. ⭐ Heather

Hello Brittany! Thank you for your feedback! We're thrilled to hear that Andrew V. was so helpful. We'll be sure to share your kind words with him and recognize him for his excellent support. ⭐ Heather

Hello Rae! Thank you for your feedback! We're glad to hear Kathrine was so helpful and able to locate your package in just a few minutes. It's wonderful to know she helped you get what you needed quickly. We'll be sure to share your kind words with her. ⭐ Heather

Hello Steven! Thank you for your feedback! We're glad to hear Sherri Winter was able to help get your account set up and assist with packages that were misdelivered by Amazon. It's great to know she was responsive and provided a positive customer service experience. We'll be sure to share your kind words with Sherri. ⭐ Heather

Hello Shannon! Thank you for your feedback! We're thrilled to hear that Andrew V. was able to help you regain access to your package and resolve the issue quickly. We'll be sure to share your kind words with him. Thank you for recognizing his excellent support! ⭐ Heather

Hello Lekenndra! Thank you for your feedback! We're glad to hear that Hope was helpful, patient, and understanding while assisting you. It's great to know she was able to resolve your issue promptly. We'll be sure to share your kind words with her. ⭐ Heather

Hello Courtney! thank you for your feedback! We're delighted to hear that Susan Miller provided such attentive and compassionate service. It's wonderful to know she quickly resolved your issue, followed up after the call was disconnected, and made the process smooth and stress-free. We'll be sure to share your kind words with Susan. ⭐ Heather

Hello Nathan! Thank you for your feedback! We're glad our team provided great support and was able to resolve your issue quickly. We appreciate you taking the time to share your experience. ⭐ Heather

Hello Alexandra! Thank you for your feedback! We're glad your experience with Parcel Pending has been positive overall. We're happy to hear that Erika was able to quickly resolve the issue with the invalid code and get everything working again. We'll also look into the code issue to help prevent similar problems in the future. We'll be sure to share your kind words with Erika. ⭐ Heather

Hello Lyric, Thank you for your feedback! We're glad Tina was able to assist you with opening a claim for your missing package. We understand how concerning it can be when a delivery is marked as delivered but the locker is empty, and we're happy she was able to help. We'll be sure to share your kind words with Tina. ⭐ Heather